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Customer Success Product Manager Jobs (NOW HIRING)

Lorven Technologies

Product Manager

Mountain View, CA · On-site

Product Manager Location: Mountain View , CA (Hybrid) Duration: 12 Months Contract Summary ... Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools ...

Lorven technologies

Product Manager

Mountain View, CA · On-site

$70 - $75/hr

Product Manager Location: Mountain View , CA (Hybrid) Duration: 12 Months Contract Summary ... Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools ...

Octus

Customer Success - Product Specialist

New York, NY · Hybrid

$80K - $95K/yr

You'll manage relationships from practitioner to C-suite, turning deep product expertise into ... Customer Success team where commercial impact is recognized and career growth is real. You'll have ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Emberos

Customer Success Manager

Los Angeles, CA · Remote

You'll work closely with the Customer Success Lead, engineering and product to shape workflows ... Experience managing multiple customer relationships simultaneously while maintaining depth NICE TO ...

Wonderlic

Senior Customer Success Manager

Vernon Hills, IL · Remote

$80K - $100K/yr

Your Impact: As a Senior Customer Success Manager, your primary goal will be to drive revenue ... Product and Market Expertise: * * Develop and maintain deep knowledge of new and existing product ...

Veracode

Customer Success Manager

Burlington, MA

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

GitLab

Customer Success Manager

GitLab enables organizations to increase developer productivity, improve operational efficiency ... An overview of this role As a Customer Success Manager, you'll help GitLab customers realize the ...

Monaire

Customer Success Manager

Somerville, MA · On-site

This role works closely with Product, Engineering, and Support teams to ensure customers realize ... Success Management & Expansion • Lead Quarterly Business Reviews (QBRs) focused on adoption ...

Cyxtera

Customer Success Manager

Tampa, FL · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Product Knowledge and Training: * Stay informed about Opiniion's property management software ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

AppFolio

Manager, Customer Success

Dallas, TX

$104K - $130K/yr

Partner with Product Management to influence the roadmap, ensuring feature development reflects the real needs of your customer segment. Build and Inspire a World-Class Team * Recruit, develop, and ...

Forcepoint

Customer Success Manager

Austin, TX · Hybrid

The Customer Success Manager acts as a trusted advisor, aligning Forcepoint's cybersecurity ... Collaborate cross-functionally with Support, Product Management, and Professional Services to ...

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Customer Success Product Manager information

See salary details

$51.5K

$159.4K

$197K

How much do customer success product manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Product Manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

How does a Customer Success Product Manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

What is a Customer Success Product Manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.
More about Customer Success Product Manager jobs
What cities are hiring for Customer Success Product Manager jobs? Cities with the most Customer Success Product Manager job openings:
What states have the most Customer Success Product Manager jobs? States with the most job openings for Customer Success Product Manager jobs include:
What job categories do people searching Customer Success Product Manager jobs look for? The top searched job categories for Customer Success Product Manager jobs are:
Customer Success Product Manager jobs near you
Infographic showing various Customer Success Product Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.
Customer Success - Product Specialist

Customer Success - Product Specialist

Personetics

Manhattan, NY • On-site, Remote

$125K - $150K/yr

Other

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Description
Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals.
As industry leaders - yes, we really are leaders - we partner with the world's top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv.
About the position
The Customer Success - Product Specialist plays a central role in driving effective adoption, optimization, and ongoing value realization of the Personetics Platform. The Customer Success - Product Specialist ensures the technical and analytical execution of the platform aligns with broader account strategy and client outcomes.
You will lead customer onboarding on the Personetics Platform, guiding stakeholders through platform structure, workflows, and governance best practices, including delivering training sessions and onsite certification workshops to enable client teams to independently manage and evolve their insight strategies. Beyond implementation, you will translate platform performance data into actionable recommendations - analyzing usage trends, identifying optimization opportunities, and partnering closely with Client Success Partners to refine each client's insight portfolio, ensuring platform evolution supports measurable impact, renewals, and long-term growth.
This is a customer-facing role that serves as a trusted advisor on the Personetics Platform, combining strong product expertise, technical capabilities, and analytical thinking to drive meaningful client outcomes. You will work hands-on within the platform, leverage AI tools to accelerate insight ideation and performance analysis, and collaborate closely with Product, Professional Services, Sales, Solution Engineering, and Marketing to ensure scalable, high-quality platform utilization and sustained value realization.
The ideal candidate is customer-obsessed, curious, and data-driven, with the ability to confidently lead in-depth customer sessions and workshops, and comfortable operating at the intersection of technology, analytics, and business strategy to translate platform capabilities into tangible impact for leading financial institutions.
Responsibilities
  • Serve as a key platform consultant across Personetics, maintaining deep knowledge of our platform.
  • Lead the configuration, customization, and implementation of insights within the platform to support client-specific business objectives and use cases.
  • Partner closely with Customer Success Partners to analyze platform usage and performance data, identify trends and optimization opportunities, develop benchmarks, and refine customers' insight portfolios to drive measurable business impact.
  • Own onboarding of new customers on the Personetics Console, delivering structured training sessions that ensure strong foundational understanding of platform workflows, governance, and best practices.
  • Lead onsite and virtual platform certification workshops, enabling client teams to confidently manage, evolve, and optimize their insight strategies independently.
  • Build reusable insight frameworks and templates that enable scalable customization while maintaining high standards of quality and governance.
  • Leverage AI tools on a regular basis to accelerate insight ideation, performance analysis, documentation, and enablement materials.
  • Collaborate cross-functionally with Product, Delivery, Business Analysts, Sales and Marketing to ensure alignment on platform capabilities, best practices, and client needs.
  • Escalate strategic business requirements to the Product team to improve usability, scalability, and overall platform effectiveness.
Requirements
  • 3-6 years of experience in a similar B2B SaaS role - business, product, or product-oriented customer-facing role.
  • Demonstrated ability to lead customer training sessions, workshops, or consulting engagements with confidence and clarity.
  • Proven experience working with a technical product or platform environment
  • Strong analytical skills with advanced Excel proficiency and experience working with BI and data analytics tools (e.g., Power BI, Databricks or similar).
  • Comfortable working with AI tools to enhance productivity, analysis, and workflows.
  • Excellent communication skills in English (written and verbal);
  • Willingness and ability to travel to customer sites as needed (approximately 25%)
Strongly preferred:
  • Familiarity with data systems, system integrations, IT environments, or Linux-based infrastructure
  • Experience in fintech or the financial services industry
Please note this is a hybrid role in our New York City office.
Salary Range: $125,000 - $150,000
The salary range for this role at minimum and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Personetics, pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge & skills as well as geographic location. Pay also depends on the relative experience, knowledge and skills to our internal peers in the role.
Nice to have
Additional languages are a strong advantage.
Benefits
  • Comprehensive medical, dental, and vision coverage starting on Day 1
  • HSA/FSA options
  • 401(k) with company match
  • Commuter benefits
  • A truly global work environment, partnering with teammates and clients around the world

Visa sponsorship for this role is currently not available.

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