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Customer Success Product Manager Jobs (NOW HIRING)

Customer Success Manager CXAPP is a forward-thinking technology company that leverages AI and data ... Our flagship product "CXAI" (formerly CXApp) is a workplace experience platform for the enterprise.

... Managers while driving positive outcomes for our customers. This is a people leadership role focused on team performance, customer retention, product adoption, and growth across a portfolio of ...

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our ... Work agile; most specifically with our customer success, product, and engineering teams to ensure ...

Customer Success Managers are the bridge between sales and customer success. You will provide ... or product management. In addition to supporting clients during onboarding, you will foster ...

You'll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of ...

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

We're looking for an Enterprise Customer Success Manager We're looking for an Enterprise Customer ... Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to ...

This role works closely with Product, Engineering, and Support teams to ensure customers realize ... Success Management & Expansion * Lead Quarterly Business Reviews (QBRs) focused on adoption ...

We're looking for an Enterprise Customer Success Manager We're looking for an Enterprise Customer ... Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to ...

Product & Contract Management * Lead the onboarding process for agencies with 200+ sworn officers ... Customer success stories showcasing solved cases * Gross revenue retention Requirements * 5+ years ...

Product & Contract Management * Lead the onboarding process for agencies with 200+ sworn officers ... Customer success stories showcasing solved cases * Gross revenue retention Requirements * 5+ years ...

They are seeking a Product Manager to lead initiatives that combine data analytics and AI, focusing ... in customer success, product operations, or support tooling Company : UnitQ is an AI enabled ...

Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Share customer insights with R&D, Product Management, and Marketing to support product improvements ...

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Customer Success Product Manager information

See salary details

$51.5K

$159.4K

$197K

How much do customer success product manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a customer success product manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.

How does a customer success product manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success product manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

More about Customer Success Product Manager jobs

What cities are hiring for Customer Success Product Manager jobs?

Cities with the most Customer Success Product Manager job openings:

What states have the most Customer Success Product Manager jobs?

States with the most job openings for Customer Success Product Manager jobs include:

Infographic showing various Customer Success Product Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

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Re-posted 22 days ago


Mercury Systems rating

8.2

Company rating: 8.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

45th of 159 rated electronics manufacturers


Job description

About Themis

Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move faster with confidence.

Our customers operate in highly regulated environments where strong governance, risk management, and compliance practices are critical. We partner closely with financial institutions and fintechs to help them build scalable, effective oversight programs, strengthen third-party oversight, and navigate an increasingly complex regulatory landscape.

At Themis, we believe great customer experiences are built through partnership, expertise, ownership, and execution. We're looking for team members who are excited to solve meaningful problems, build trusted relationships, and help shape the future of governance, risk, and compliance.

About the Role

We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality.

This role combines the strategic advisory nature of a consultant with the operational rigor and customer ownership of a high-performing Customer Success Manager. You will serve as a trusted advisor to banks, credit unions, and fintechs while managing a portfolio of customer relationships, driving adoption, supporting renewals, identifying growth opportunities, and ensuring customers achieve meaningful business outcomes.

The ideal candidate combines deep Compliance / Banking-as-a-Service (BaaS) knowledge with strong customer success discipline. They are equally comfortable leading executive-level strategic conversations, managing customer implementations, driving renewals, supporting prospect evaluations, and maintaining operational excellence across a portfolio of accounts.

This role sits at the intersection of Customer Success, Product, Sales, and Operations, making it ideal for someone who enjoys solving problems, building relationships, and contributing across multiple areas of the business.

While we are primarily hiring for a Customer Success Manager, we are open to tailoring the scope and level of the role for exceptional candidates with deep BaaS expertise and strategic leadership experience.

What You'll Do Customer Success & Account Management
  • Own a portfolio of customer relationships and serve as the primary point of contact throughout the customer lifecycle
  • Develop and execute customer success plans aligned to customer goals and business outcomes
  • Drive customer adoption, engagement, and long-term value realization
  • Monitor customer health and identify risks and opportunities proactively
  • Lead renewal planning, retention efforts, and customer growth initiatives across assigned accounts
  • Identify opportunities for expansion, deeper platform adoption, and increased customer value
  • Maintain accurate customer records, action items, success plans, and account documentation
  • Coordinate cross-functional efforts to ensure customer commitments are delivered successfully
Strategic Customer Partnership
  • Build trusted relationships with stakeholders across compliance, risk, operations, vendor management, product, and executive leadership teams
  • Act as a strategic advisor, helping customers develop and mature governance, risk, compliance, and fintech oversight programs
  • Lead customer meetings, business reviews, onboarding sessions, and strategic planning discussions
  • Help customers identify operational efficiencies and industry best practices
  • Develop a deep understanding of customer objectives and align Themis solutions to their goals
  • Serve as a credible thought partner within the BaaS ecosystem
Customer Onboarding & Implementation
  • Guide customers through onboarding and implementation activities
  • Partner with customers to establish goals, success metrics, and implementation plans
  • Deliver customer training and enablement programs
  • Ensure smooth transitions from implementation to ongoing customer success management
  • Help customers operationalize best practices within Themis
Product Partnership & Voice of the Customer
  • Gather customer feedback and communicate insights to Product and Leadership
  • Identify recurring themes, enhancement requests, and adoption barriers
  • Partner with Product to validate new features and customer workflows
  • Support customer communication and enablement around new releases
  • Advocate for customer needs across the organization
  • Contribute industry expertise and customer insights to help shape product strategy
Sales Partnership
  • Partner with Sales throughout the customer lifecycle
  • Support prospect evaluations and proof-of-concept engagements
  • Provision and manage sandbox environments for prospects and customers
  • Participate in prospect and customer conversations as a subject matter expert
  • Ensure smooth handoffs between Sales and Customer Success
  • Help articulate customer use cases, industry best practices, and product value
  • Assist with responses to prospect questions related to governance, compliance, risk management, and BaaS oversight
Operational Excellence
  • Create and maintain customer-facing and internal documentation
  • Develop and improve playbooks, processes, and operational workflows
  • Maintain accurate customer reporting and data
  • Identify opportunities to improve scalability through automation, AI, and process improvements
  • Contribute to cross-functional initiatives and special projects as the company grows
Required Qualifications
  • Financial Services Governance experience required plus familiarity with BaaS. BaaS experience is highly preferred
  • Experience working for a bank, sponsor bank, fintech, compliance organization, risk organization, or related BaaS provider
  • Experience managing customer, partner, or stakeholder relationships in a strategic, consultative, or advisory capacity
  • Demonstrated ability to manage multiple customer relationships and/or complex projects simultaneously
  • Experience driving customer retention, renewals, adoption, account growth, or long-term customer success and/or complex projects and project management
  • Strong understanding of fintech oversight, third-party risk management, compliance operations, governance frameworks, or related disciplines
  • Ability to engage confidently with compliance, risk, operations, product, and executive stakeholders
  • Ability to serve as a strategic advisor and trusted partner to customers
  • Strong organizational, project management, and follow-through skills
  • Ability to balance strategic conversations with day-to-day execution
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
  • Experience working directly with sponsor bank programs and fintech oversight activities
  • Experience supporting banks, credit unions, or fintechs in regulated environments
  • Experience with governance, risk, and compliance platforms
  • Experience supporting implementations, onboarding programs, or customer success initiatives
  • Familiarity with AI tools, automation platforms, and modern SaaS technologies
  • Experience working in a startup or high-growth company
  • Experience building or improving customer-facing processes and operational workflows
What Makes Someone Successful in This Role

Hunger & OwnershipWe act like owners. We take initiative, spot gaps, and drive results for both our customers and the company.

Radical AccountabilityWe own outcomes without blame or excuses. We communicate early, learn from mistakes, and stay focused on solutions.

Problem Solver MentalityWe are builders, not blockers. We bring recommendations, options, and next steps, not just problems.

Mission & Customer FocusOur customers trust us with critical compliance work. We take that seriously, advocate for their needs, and look for ways to deliver real value.

Low Ego, High ImpactWe care more about solving problems than getting credit. We stay collaborative, coachable, and ready to jump in wherever needed.

Adaptability & ResilienceWe stay flexible and steady through change. When priorities shift or challenges come up, we keep moving forward.

Curiosity & Continuous LearningWe are excited to learn. We dig into how the product works, investigate issues, use AI and automation thoughtfully, and keep growing into trusted experts.

Why Join Themis?

At Themis, you'll have the opportunity to shape how banks and fintechs manage governance, risk, and compliance in an increasingly complex environment. You'll work directly with customers, influence product direction, collaborate across the organization, and play a meaningful role in helping scale a fast-growing company.

We're looking for people who are excited


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