ZipRecruiter

Log In

1

Customer Success Product Manager Jobs (NOW HIRING)

BlinkOps

Customer Success Manager

$100K - $170K/yr

All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management. If you are passionate about customer success, have a strong technical background in security ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

Kinective

Customer Success Manager

Golden, CO · On-site

Drive product adoption by providing ongoing guidance, best practices, and recommendations tailored ... Demonstrated success in managing relationships with enterprise-level customers and driving revenue ...

Spgi

Customer Success Manager

New York, NY · On-site

$59K - $84K/yr

Delivering role-specific product, workflow, and new-release training in person or virtually ... Customer Success or account management certification (such as Customer Success Association ...

Spgi

Customer Success Manager

Denver, CO · On-site

$59K - $84K/yr

Delivering role-specific product, workflow, and new-release training in person or virtually ... Customer Success or account management certification (such as Customer Success Association ...

OutSystems

Customer Success Manager

$100K - $118K/yr

Here's what a successful Customer Success Manager at OutSystems looks like: * Manages a list of our ... Educates customers on how existing and new product features/functionality will contribute to the ...

SPARETECH

Senior Customer Success Manager (f/m/x)

Partner with the VP Customer Success, Product, Sales, and the wider CS team to enhance customer ... Can independently manage a complex customer portfolio, prioritize effectively, identify risks and ...

New

Comply Corporation

Customer Success Manager

$66K - $82K/yr

Customer Success Manager Comply is the leading provider of compliance SaaS and consulting services ... This position has high expectations as you will have extensive exposure to our Product Management ...

New

GitLab

Customer Success Architect

... Product Management, Engineering, Sales, Professional Services, and Support so customers can ... In your first year, success looks like driving customer outcomes through technical workshops and ...

Proofpoint

Customer Success Manager - OEM

Austin, TX · On-site

Build strong relationships with product managers, engineering teams, and business leaders within customer organizations * Serve as a strategic advisor on how to best leverage Proofpoint's threat ...

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Product JobsCustomer Success Product Manager Jobs

Customer Success Product Manager information

See salary details

$51.5K

$159.4K

$197K

How much do customer success product manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a customer success product manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.

How does a customer success product manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success product manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

More about Customer Success Product Manager jobs

What cities are hiring for Customer Success Product Manager jobs?

Cities with the most Customer Success Product Manager job openings:

What states have the most Customer Success Product Manager jobs?

States with the most job openings for Customer Success Product Manager jobs include:

What job categories do people searching Customer Success Product Manager jobs look for?

The top searched job categories for Customer Success Product Manager jobs are:

Customer Success Product Manager jobs near you
Infographic showing various Customer Success Product Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

Customer Success Manager

BlinkOps

Remote

$100K - $170K/yr

Other

Re-posted yesterday

Job description

Description
About us
The industry's only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
About this Role
Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders.
The goal is to help our customers to become successful and enthusiastic champions.
The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing.
Success Managers proactively find new opportunities build plans to achieve them and follow through it.
In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.
If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we'd love to hear from youAbout this Role
Your responsibilities
The impact you will have
  • Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
  • Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
  • Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
  • Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers.
  • Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
  • Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
  • Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
  • Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
  • Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
  • Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
  • Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.
Requirements
Musts:
  • At least 4 years of experience in Enterprise CSM or Enterprise Account Management
  • At least 3 years of experience in Security/SecOps
  • Must communicate well in English in (writing, talking and presenting)
  • At least 4 years of experience working in Startups
  • Experience in managing Upselling, renewals, and cross-selling
  • Experience working with Technical customers
  • Experience working with Executives
  • Ability to effectively communicate technical concepts and identify patterns in customer experience
  • Ability to effectively communicate business value and generate growth opportunities
Nice to have
  • 1+ years Experience in MSSP
  • Working with REST API, JSON
  • 1+ years experience with code in Python, Bash, etc

Additional Information:
The annual base salary range for this position is $100,000 - $170,000 USD + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Apply