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Contractual Customer Success Manager Jobs (NOW HIRING)

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Red Dot Corp

Customer Success Manager

Athens, TX · On-site

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

Red Dot LLC

Customer Success Manager

Athens, TX · On-site

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

Red Dot Buildings

Customer Success Manager

Athens, TX · On-site

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ... Ensure managed services contractual obligations are understood, tracked, communicated, and met or ...

Justworks

Customer Success Manager

New York, NY

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

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Contractual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do contractual customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for contractual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Contractual Customer Success Managers, and how can they be addressed?

Contractual Customer Success Managers often face the challenge of quickly building strong relationships and understanding client needs within a limited timeframe. They must rapidly familiarize themselves with client accounts, organizational processes, and product offerings to deliver value efficiently. To overcome these challenges, it's important to leverage thorough onboarding, maintain proactive communication, and use structured handover notes from previous account managers. Additionally, being adaptable and resourceful helps ensure smooth collaboration with internal teams and clients, even on short-term projects.

What are the key skills and qualifications needed to thrive as a Contractual Customer Success Manager, and why are they important?

To thrive as a Contractual Customer Success Manager, you need a background in account management, customer relationship-building, and strong problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with customer success platforms like Salesforce, Gainsight, or Zendesk, and knowledge of CRM systems are typically required. Exceptional communication, adaptability, and time management skills help you stand out in managing multiple client accounts and expectations. These skills ensure client satisfaction, promote long-term retention, and drive customer value in a contractual, results-driven environment.

What is a Contractual Customer Success Manager?

A Contractual Customer Success Manager is a professional who works with clients on a contract basis to ensure they achieve their desired outcomes while using a company’s products or services. Unlike full-time employees, contractual managers are typically hired for specific projects or periods, offering flexibility to both the company and the individual. Their responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for customer growth and retention. They play a crucial role in building strong customer relationships and ensuring satisfaction throughout the contract period.

What is the difference between Contractual Customer Success Manager vs Customer Support Specialist?

AspectContractual Customer Success ManagerCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service skills
Work EnvironmentProactively manages client relationships, strategic focusResponds to customer inquiries, resolves issues
Employer & Industry UsageUsed in SaaS, tech, and service industries for client retentionCommon across various industries for support roles
Search & Comparison IntentUnderstanding role scope, responsibilities, and differencesClarifying support functions and job expectations

The Contractual Customer Success Manager focuses on proactive client engagement and retention, often working on a contractual basis, while the Customer Support Specialist handles reactive customer inquiries and issue resolution. Both roles are vital in customer experience but differ in strategic versus operational focus.

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Contractual Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Lawyer.com

Basking Ridge, NJ • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products.
  • A communications or marketing degree is preferred

    • Benefits


    • Very competitive salary and bonuses
    • Stock options
    • Generous vacation policy including up to 8 weeks long service leave.
    • Medical, dental and vision healthcare insurance
    • Health-oriented work environment including sit/stand electric desks/treadmills.
    • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
    • Streamlined management reporting and decision making