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Contractual Customer Success Manager Jobs (NOW HIRING)

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Red Dot LLC

Customer Success Manager

Athens, TX

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

Red Dot Corp

Customer Success Manager

Athens, TX · On-site

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

Red Dot Buildings

Customer Success Manager

Athens, TX · On-site

We are seeking a Customer Success Manager (CSM) to join our team and play a key role in guiding ... contractual obligations. * Monitor project milestones, including approval drawing schedules ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

Enterprise Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides ...

New

Aveva

Customer Success Manager

Houston, TX · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

New

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

New

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All JobsContractual Customer Success JobsContractual Customer Success Manager Jobs

Contractual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do contractual customer success manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for contractual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Contractual Customer Success Managers, and how can they be addressed?

Contractual Customer Success Managers often face the challenge of quickly building strong relationships and understanding client needs within a limited timeframe. They must rapidly familiarize themselves with client accounts, organizational processes, and product offerings to deliver value efficiently. To overcome these challenges, it's important to leverage thorough onboarding, maintain proactive communication, and use structured handover notes from previous account managers. Additionally, being adaptable and resourceful helps ensure smooth collaboration with internal teams and clients, even on short-term projects.

What are the key skills and qualifications needed to thrive as a Contractual Customer Success Manager, and why are they important?

To thrive as a Contractual Customer Success Manager, you need a background in account management, customer relationship-building, and strong problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with customer success platforms like Salesforce, Gainsight, or Zendesk, and knowledge of CRM systems are typically required. Exceptional communication, adaptability, and time management skills help you stand out in managing multiple client accounts and expectations. These skills ensure client satisfaction, promote long-term retention, and drive customer value in a contractual, results-driven environment.

What is a Contractual Customer Success Manager?

A Contractual Customer Success Manager is a professional who works with clients on a contract basis to ensure they achieve their desired outcomes while using a company’s products or services. Unlike full-time employees, contractual managers are typically hired for specific projects or periods, offering flexibility to both the company and the individual. Their responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for customer growth and retention. They play a crucial role in building strong customer relationships and ensuring satisfaction throughout the contract period.

What is the difference between Contractual Customer Success Manager vs Customer Support Specialist?

AspectContractual Customer Success ManagerCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service skills
Work EnvironmentProactively manages client relationships, strategic focusResponds to customer inquiries, resolves issues
Employer & Industry UsageUsed in SaaS, tech, and service industries for client retentionCommon across various industries for support roles
Search & Comparison IntentUnderstanding role scope, responsibilities, and differencesClarifying support functions and job expectations

The Contractual Customer Success Manager focuses on proactive client engagement and retention, often working on a contractual basis, while the Customer Support Specialist handles reactive customer inquiries and issue resolution. Both roles are vital in customer experience but differ in strategic versus operational focus.

More about Contractual Customer Success Manager jobs
What cities are hiring for Contractual Customer Success Manager jobs? Cities with the most Contractual Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Contractual Customer Success Manager jobs? States with the most job openings for Contractual Customer Success Manager jobs include:
What job categories do people searching Contractual Customer Success Manager jobs look for? The top searched job categories for Contractual Customer Success Manager jobs are:
Contractual Customer Success Manager jobs near you
Infographic showing various Contractual Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Mojo

Richardson, TX • On-site

$40K - $42K/yr

Full-time

PTO

Posted 12 days ago

Job description

Customer Success Manager

Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power differentiated, simplified customer experiences. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities. The ideal candidate will be genuinely curious about customers’ needs, have a strong technical background.

Customer Success Manager Job Description

  • Harness your passion for human connection and tech expertise to create transformative experiences.
  • Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.
  • Showcase the capabilities of our products and how they can solve customer problems.
  • Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.
  • Monitor and analyze customer health metrics and develop action plans to address areas of concern.
  • Complete sales transactions and maintain records.
  • Help the sales team to acquire new customers.
  • Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
  • Provide general admin support.

Customer Success Manager Requirements:

  • Must be local to the Dallas area
  • Strong computer skills
  • Must possess a customer-oriented attitude, excellent communication, and presentation skills
  • Must have good problem-solving aptitude and the ability to work well with teams
  • Must possess meticulous planning and execution skills
  • Applicants should be comfortable working in a fast-paced environment
  • Must be able to efficiently process sales and customer upgrades

Customer Success Manager Work History and Educational Requirements

  • Bachelor’s degree in business, marketing, or related field is preferred
  • Previous experience in a customer service or customer facing role
  • Must be proactive, persistent, and assertive, and demonstrate a high level of commitment
  • Able to maintain a professional and welcoming demeanor throughout all customer interactions

Please submit your résumé to apply to become our newest Customer Success Manager!

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About Mojo

Sourced by ZipRecruiter

Industry

Software development

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2021

View All Mojo Jobs