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Contractual Customer Success Manager Jobs (NOW HIRING)

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

  • Retirement

  • PTO

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

SWBC

Customer Success Manager

  • Medical

  • Retirement

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Kajabi

Customer Success Manager

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers. As a member of our Customer Success team, you will be ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

New

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

  • Retirement

  • PTO

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

  • Retirement

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Brooklyn Health

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Brooklyn Health is solving the measurement problem in mental health through accurate, objective, and sensitive measurement of symptoms, enabling precision neuroscience in ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Kofile Technologies

Customer Success Manager

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

New

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Summize

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...

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Contractual Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do contractual customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contractual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a contractual customer success manager?

A Contractual Customer Success Manager is a professional who works with clients on a contract basis to ensure they achieve their desired outcomes while using a company’s products or services. Unlike full-time employees, contractual managers are typically hired for specific projects or periods, offering flexibility to both the company and the individual. Their responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for customer growth and retention. They play a crucial role in building strong customer relationships and ensuring satisfaction throughout the contract period.

What are the key skills and qualifications needed to thrive as a contractual customer success manager?

To thrive as a Contractual Customer Success Manager, you need a background in account management, customer relationship-building, and strong problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with customer success platforms like Salesforce, Gainsight, or Zendesk, and knowledge of CRM systems are typically required. Exceptional communication, adaptability, and time management skills help you stand out in managing multiple client accounts and expectations. These skills ensure client satisfaction, promote long-term retention, and drive customer value in a contractual, results-driven environment.

What are some common challenges faced by contractual customer success managers, and how can they be addressed?

Contractual Customer Success Managers often face the challenge of quickly building strong relationships and understanding client needs within a limited timeframe. They must rapidly familiarize themselves with client accounts, organizational processes, and product offerings to deliver value efficiently. To overcome these challenges, it's important to leverage thorough onboarding, maintain proactive communication, and use structured handover notes from previous account managers. Additionally, being adaptable and resourceful helps ensure smooth collaboration with internal teams and clients, even on short-term projects.

What is the difference between Contractual Customer Success Manager vs Customer Support Specialist?

AspectContractual Customer Success ManagerCustomer Support Specialist
CredentialsRelevant experience in customer success, certifications like CSCP or CRM tools familiarityBasic technical knowledge, customer service skills
Work EnvironmentProactively manages client relationships, strategic focusResponds to customer inquiries, resolves issues
Employer & Industry UsageUsed in SaaS, tech, and service industries for client retentionCommon across various industries for support roles
Search & Comparison IntentUnderstanding role scope, responsibilities, and differencesClarifying support functions and job expectations

The Contractual Customer Success Manager focuses on proactive client engagement and retention, often working on a contractual basis, while the Customer Support Specialist handles reactive customer inquiries and issue resolution. Both roles are vital in customer experience but differ in strategic versus operational focus.

More about Contractual Customer Success Manager jobs

What cities are hiring for Contractual Customer Success Manager jobs?

Cities with the most Contractual Customer Success Manager job openings:

What are the most commonly searched types of Customer Success Manager jobs?

The most popular types of Customer Success Manager jobs are:

What states have the most Contractual Customer Success Manager jobs?

States with the most job openings for Contractual Customer Success Manager jobs include:

What job categories do people searching Contractual Customer Success Manager jobs look for?

The top searched job categories for Contractual Customer Success Manager jobs are:

Contractual Customer Success Manager jobs near you
Infographic showing various Contractual Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Level Data Inc

Kalamazoo, MI • On-site

Other

Retirement, PTO

Re-posted 3 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply