Jr Customer Success Manager
$45K - $50K/yr
Junior Customer Success Manager Department: 270 - Customer Success Reports To: Senior Customer Success Manager Job Type: Full Time; Salary Exempt Job Purpose: The Junior Customer Success Manager is a ...
Jr Customer Success Manager
$45K - $50K/yr
Junior Customer Success Manager Department: 270 - Customer Success Reports To: Senior Customer Success Manager Job Type: Full Time; Salary Exempt Job Purpose: The Junior Customer Success Manager is a ...
Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: * Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging ...
Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: * Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging ...
Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: * Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging ...
Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: * Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging ...
Customer Success Manager
Boston, MA · On-site
$90 - $140/hr
The role requires managing multiple clients simultaneously, mentoring junior consultants, and ... Collaborate closely with the Customer Success team to track client progress, elevate issues, and ...
Customer Success Manager
Boston, MA · On-site
$90 - $140/hr
The role requires managing multiple clients simultaneously, mentoring junior consultants, and ... Collaborate closely with the Customer Success team to track client progress, elevate issues, and ...
Customer Success Manager
Dedham, MA · On-site
The role requires managing multiple clients simultaneously, mentoring junior consultants, and ... Collaborate closely with the Customer Success team to track client progress, escalate issues, and ...
Quick apply
Customer Success Manager
Dedham, MA · On-site
The role requires managing multiple clients simultaneously, mentoring junior consultants, and ... Collaborate closely with the Customer Success team to track client progress, escalate issues, and ...
Customer Success Manager
Lehi, UT · Hybrid
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Customer Success Manager
Lehi, UT · Hybrid
$65K - $95K/yr
Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Newark, CA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Manager
Basking Ridge, NJ · On-site
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager
New York, NY · On-site
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...
Quick apply
Customer Success Manager
New York, NY · On-site
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...
Customer Success Manager
Washington, DC · Remote
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · Remote
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Manhattan, NY · On-site
$80 - $110/hr
About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...
Customer Success Manager
Manhattan, NY · On-site
$80 - $110/hr
About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...
Customer Success Manager
San Francisco, CA · On-site
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Manager
San Francisco, CA · On-site
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...
The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...
The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...
The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Quick apply
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Manager
San Francisco, CA · On-site
$175K - $200K/yr
Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) -- field-based, with regular travel across the assigned territory Department:
Customer Success Manager
San Francisco, CA · On-site
$175K - $200K/yr
Customer Success Manager Position Type: Full-Time / Exempt Reports To: Chief Revenue Officer Location: Remote (California) -- field-based, with regular travel across the assigned territory Department:
Junior Customer Success Manager information
See salary details
$19K - $25.3K
4% of jobs
$25.3K - $31.5K
7% of jobs
$36.3K is the 25th percentile. Wages below this are outliers.
$31.5K - $37.8K
18% of jobs
$37.8K - $44.1K
14% of jobs
The median wage is $46.8K / yr.
$44.1K - $50.4K
17% of jobs
$55.6K is the 75th percentile. Wages above this are outliers.
$50.4K - $56.6K
19% of jobs
$56.6K - $62.9K
10% of jobs
$62.9K - $69.2K
6% of jobs
$69.2K - $75.5K
2% of jobs
$75.5K - $81.7K
1% of jobs
$81.7K - $88K
2% of jobs
$19K
$52.5K
$88K
How much do junior customer success manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for junior customer success manager in the United States is $52,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $57,500.00 per year, depending on experience, location, and employer.
What is a junior customer success manager?
A Junior Customer Success Manager (CSM) is responsible for supporting customer relationships, ensuring satisfaction, and driving product adoption. They assist senior team members in onboarding clients, addressing inquiries, and identifying opportunities for growth. Their role involves proactive communication, problem-solving, and coordinating with internal teams to enhance customer experience. Junior CSMs typically work with smaller accounts or assist on larger ones while developing their skills in customer relationship management. Over time, they gain experience to take on more responsibilities and lead accounts independently.
What are the key skills and qualifications needed to thrive as a junior customer success manager?
To thrive as a Junior Customer Success Manager, you generally need strong communication skills, a basic understanding of customer relationship management (CRM), and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot and experience with support ticketing systems are often required. Exceptional interpersonal skills, proactive problem-solving, and the ability to manage multiple priorities at once help candidates excel in customer-facing environments. These skills ensure effective client onboarding, high customer satisfaction, and successful collaboration with cross-functional teams.
What are typical challenges a junior customer success manager might face in their first year?
Junior Customer Success Managers often encounter challenges such as quickly learning a variety of client needs, managing diverse customer expectations, and balancing a growing portfolio of accounts. Adjusting to different communication styles and troubleshooting common product issues can also be part of the learning curve. Most companies provide training, mentorship, and regular check-ins to help new hires build confidence and develop effective strategies. Successfully navigating these challenges early on not only strengthens your relationship-building skills but can also lay the groundwork for progressing to more senior roles.
More about Junior Customer Success Manager jobs
What cities are hiring for Junior Customer Success Manager jobs?
Cities with the most Junior Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs?
The most popular types of Customer Success Manager jobs are:
What states have the most Junior Customer Success Manager jobs?
States with the most job openings for Junior Customer Success Manager jobs include:
What job categories do people searching Junior Customer Success Manager jobs look for?
The top searched job categories for Junior Customer Success Manager jobs are:
- Weekend Customer Success
- Customer Success Manager Hybrid
- Associate Customer Success Manager
- Customer Onboarding Success Manager
- Head Of Customer Success
- Contractual Customer Success Manager
- Entry Level Customer Success Opportunity
- Part Time Customer Success
- No Customer Interaction
- Entry Level Customer Success Manager
$45K - $50K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Job description
Position Summary
Job Title: Junior Customer Success Manager
Department: 270 - Customer Success
Reports To: Senior Customer Success Manager
Job Type: Full Time; Salary Exempt
Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.
Key Responsibilities:
Customer Success & Relationship Assistance
- Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.
- Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.
- Maintain accurate and detailed records of client accounts, communications, and outcomes.
- Help gather client feedback, testimonials, and referrals to support program growth.
Administrative & Operational Support
- Assist with coordination of events, materials, and schedules for Book Blast launches.
- Support team members with presenting to schools, meeting preparation, and follow-ups.
- Identify opportunities to streamline processes and help make customer experiences smoother.
Support & Process Improvement
- Support communication campaigns to help drive engagement and participation.
- Assist with light research or preparation for client meetings.
Event Management
- Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.
- Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
- Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.
- 5. Training & Development
- Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.
Obtain Referrals, Testimonials, and/or References
- Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.
- Leverage client satisfaction to build a network of advocates for Books Are Fun.
Key Requirements:
- Experience: Proven experience in customer service, administrative support, or entry-level account management.
- Skills: Exceptional communication, relationship-building, and problem-solving skills.
- Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs.
- Attitude: Positive, proactive, and enthusiastic about helping others succeed.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Friendly, professional, and proactive attitude.
- Comfortable supporting multiple projects and priorities simultaneously.
- Passion for books, education, and creating positive experiences for clients.
- Comfortable working independently in a remote environment.
Working Conditions:
- This is a remote position.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
About Collective Goods and Books Are Fun:
Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.
Benefits:
This is a full-time/salaried role with a compensation range of $45,000-$50,000
Work Location
This is a work from home position.
About Us
Collective Goods Holdings, Inc. (CGH) is a privately held holding company behind Books Are Fun, Inc. - a company with a simple but powerful mission: to inspire lifelong readers by getting kids excited about books. Books Are Fun energizes communities, schools, and families to ensure every child has books at home, because we believe reading can change the world.
To learn more about our companies and how we spark a lifelong love of reading, please visit our website at https://booksarefun.com/book-blast
Job Title: Junior Customer Success Manager
Department: 270 - Customer Success
Reports To: Senior Customer Success Manager
Job Type: Full Time; Salary Exempt
Job Purpose: The Junior Customer Success Manager is a dynamic, relationship-driven role supporting our Customer Success team in delivering an exceptional experience to schools participating in our Book Blast program. This client-facing, support-focused position is ideal for someone who is organized, people-oriented, and eager to grow in a customer success or account management career.
Key Responsibilities:
Customer Success & Relationship Assistance
- Support Customer Success Managers by helping schools throughout their Book Blast journey, from onboarding to event completion.
- Assist with follow-ups, scheduling, and routine client communications to ensure schools feel supported and informed.
- Maintain accurate and detailed records of client accounts, communications, and outcomes.
- Help gather client feedback, testimonials, and referrals to support program growth.
Administrative & Operational Support
- Assist with coordination of events, materials, and schedules for Book Blast launches.
- Support team members with presenting to schools, meeting preparation, and follow-ups.
- Identify opportunities to streamline processes and help make customer experiences smoother.
Support & Process Improvement
- Support communication campaigns to help drive engagement and participation.
- Assist with light research or preparation for client meetings.
Event Management
- Serve as the primary point of contact for schools during peak weeks and throughout the season as needed.
- Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
- Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement.
- 5. Training & Development
- Participate in ongoing training and coaching to deepen knowledge of customer success best practices, sales techniques, and program details.
Obtain Referrals, Testimonials, and/or References
- Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network.
- Leverage client satisfaction to build a network of advocates for Books Are Fun.
Key Requirements:
- Experience: Proven experience in customer service, administrative support, or entry-level account management.
- Skills: Exceptional communication, relationship-building, and problem-solving skills.
- Personality: Fun! Customer-oriented with a passion for going above and beyond to meet client needs.
- Attitude: Positive, proactive, and enthusiastic about helping others succeed.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Friendly, professional, and proactive attitude.
- Comfortable supporting multiple projects and priorities simultaneously.
- Passion for books, education, and creating positive experiences for clients.
- Comfortable working independently in a remote environment.
Working Conditions:
- This is a remote position.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
About Collective Goods and Books Are Fun:
Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Flexible Spending Account/Health Savings Account
- Supplemental benefits (critical illness, accident, & hospital indemnity)
- Employee assistance program
- Internet stipend
- Company paid life insurance + buy-up option
- Company paid short-term & long-term disability insurance
- 13 paid holidays throughout the year
- Paid Time Off
- Paid Volunteer Time Off
- Work from home
- Cultural connections such as our Quarterly Book Club
This is a full-time/salaried role with a compensation range of $45,000-$50,000
Work Location
This is a work from home position.
About Us
Collective Goods Holdings, Inc. (CGH) is a privately held holding company behind Books Are Fun, Inc. - a company with a simple but powerful mission: to inspire lifelong readers by getting kids excited about books. Books Are Fun energizes communities, schools, and families to ensure every child has books at home, because we believe reading can change the world.
To learn more about our companies and how we spark a lifelong love of reading, please visit our website at https://booksarefun.com/book-blast
About Books Are Fun
Sourced by ZipRecruiter
Company size
501 - 1,000 Employees
Headquarters location
Louisville, CO, US
Year founded
2005