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Junior Customer Success Manager Jobs (NOW HIRING)

Netrio

Jr. Customer Success Manager

Manhattan, NY

$95K - $115K/yr

The Jr. Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth. Your concise, relevant, and clear communication across ...

Overhaul Group Inc

Customer Success Manager

Austin, TX · On-site

The Role We are looking for a technically savvy Junior Customer Success Manager (Jr CSM) who possesses a strong drive for results. Duties for the Jr CSM will include a range of tasks such as serving ...

Ascend

Lead Customer Success Manager

San Francisco, CA

$120K - $145K/yr

Mentor and provide guidance to junior Customer Success team members, helping to elevate the overall ... Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Mentor and train junior Customer Success team members as needed. * Support the development and ... Proven experience managing and closing renewal portfolios of $3M+ annually * Demonstrated ...

Ascend

Lead Customer Success Manager

San Francisco, CA · On-site

$120K - $145K/yr

Mentor and provide guidance to junior Customer Success team members, helping to elevate the overall ... Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

Enterprise Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides ...

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How much do junior customer success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for junior customer success manager in the United States is $52,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $57,500.00 per year, depending on experience, location, and employer.

What are typical challenges a Junior Customer Success Manager might face in their first year?

Junior Customer Success Managers often encounter challenges such as quickly learning a variety of client needs, managing diverse customer expectations, and balancing a growing portfolio of accounts. Adjusting to different communication styles and troubleshooting common product issues can also be part of the learning curve. Most companies provide training, mentorship, and regular check-ins to help new hires build confidence and develop effective strategies. Successfully navigating these challenges early on not only strengthens your relationship-building skills but can also lay the groundwork for progressing to more senior roles.

What does a junior customer success manager do?

A junior customer success manager helps ensure customers are satisfied with a company's products or services by providing support, onboarding, and training. They often communicate with clients via email or phone, track customer interactions using CRM tools, and work under supervision to build relationships and promote customer retention.

What is a Junior Customer Success Manager job?

A Junior Customer Success Manager (CSM) is responsible for supporting customer relationships, ensuring satisfaction, and driving product adoption. They assist senior team members in onboarding clients, addressing inquiries, and identifying opportunities for growth. Their role involves proactive communication, problem-solving, and coordinating with internal teams to enhance customer experience. Junior CSMs typically work with smaller accounts or assist on larger ones while developing their skills in customer relationship management. Over time, they gain experience to take on more responsibilities and lead accounts independently.

What job makes $10,000 a month without a degree?

A Junior Customer Success Manager typically does not earn $10,000 a month without significant experience or advanced skills. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong skills, networking, or certifications rather than formal education alone.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as senior consultants, specialized surgeons, or experienced software developers working on large projects. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance or contract work with high hourly rates. Such roles are usually found in industries like finance, technology, healthcare, or consulting.

What are the key skills and qualifications needed to thrive in the Junior Customer Success Manager position, and why are they important?

To thrive as a Junior Customer Success Manager, you generally need strong communication skills, a basic understanding of customer relationship management (CRM), and a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce or HubSpot and experience with support ticketing systems are often required. Exceptional interpersonal skills, proactive problem-solving, and the ability to manage multiple priorities at once help candidates excel in customer-facing environments. These skills ensure effective client onboarding, high customer satisfaction, and successful collaboration with cross-functional teams.

How to be a customer success manager with no experience?

To become a Junior Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Entry-level roles often value relevant internships, certifications, or coursework in customer service, business, or related fields, and demonstrating a proactive attitude can help you get started.
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Junior Customer Success Manager jobs near you
Infographic showing various Junior Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,462 per year, or $25.2 per hour.
Jr. Customer Success Manager

Jr. Customer Success Manager

Netrio

Manhattan, NY

$95K - $115K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 25 days ago

Job description

SUMMARY OF POSITION
Through outstanding communication regarding what matters to our customers, this role will support Customer Success across all of Netrio (formerly Agio). The Jr. Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Your concise, relevant, and clear communication across Netrio (formerly Agio) teams including Cybersecurity, XDR and Managed Services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo, acting as both a team player and as someone who can work independently.
RESPONSIBILITIES
Data
  • Provide reporting for Customer Success Managers on current and past results, renewals, upsell forecasts, and client technology
  • Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
  • Provide actionable, fact-based research and insight that align with objections, goals, and business decisions
Process
  • Drive coordination of 1-Many communications within the CSM team to synchronize email outreaches.
  • Responsible for delivery, and accuracy of Agio Insights reports.
  • Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
  • Identify areas for upsell and cross-selling opportunities
Cross Functional Coordination
  • Ensure clear and consistent communication channels are established between Managed IT, XDR and Cybersecurity governance teams.
  • Coordinate cross functional processes that help meet renewal and upsell targets which include processes for CSMs to:
    • Relay customer feedback to the product management team
    • Align with support team on resolution of major cases
    • Provide feedback to Marketing on the readiness of our customers
    • Help the Professional Services team overcome delays in implementation.
  • Manage expectations and be able to say “no”.
  • Monitor multiple projects and report status to team, stakeholders, customers, and leadership team.
  • Manage tradeoffs and be able to advise on the impact of changes in features, schedules and scope and how that impacts cost, delivery, and project objectives. Invoke change orders as needed.
  • Measure customer performance, LTV, and other sales metrics using appropriate tools and techniques.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive process documentation.
SKILLS amp; QUALIFICATIONS
  • Exceptional creative and critical thinking capabilities
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers paired with a passion for driving growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and data-driven mindset
  • Demonstrated desire for continuous self-improvement and learning
  • Excellent communication and presentation skills
  • Mentorship of Customer Success Manager team
  • Expert knowledge across Agio’s service offerings
  • 3 to 5 years previous experience in a Customer Success or sales role
PREFERRED EXPERIENCE
  • Working knowledge of the financial services industry specifically hedge-funds, private equity, and other alternative asset firms
  • Demonstrated knowledge of Managed Service Provider roles and themes
  • Demonstrated technology experience:
  • Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint
  • Server technology including: Windows, Linux
  • Networking technology including: Cisco, PaloAlto

The pay range for this position is $95,000 to $115,000 annually and is applicable for candidates who will be working in the following location[s] New York. This range is subject to adjustment for other geographic work locations. In addition to geographic location, Netrio considers education, experience, internal equity, market demands, and other qualifying criteria to determine starting salaries.

Other compensation includes variable compensation plan based on performance.

In addition to compensation benefits, Netrio offers a variety of health and welfare benefits, based on eligibility, including medical and dental insurance, term life insurance, wellness programs, career development, and enrollment in our company 401(k) plan with company match

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