As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...
Customer Success Manager
$65K - $75K/yr
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
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Customer Success Manager
$65K - $75K/yr
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...
Customer Success Manager
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Quick apply
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Quick apply
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and ...
Customer Success Manager
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and ...
Customer Success Manager
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and ...
Quick apply
Customer Success Manager
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...
Customer Success Manager
Washington, DC · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...
Quick apply
Customer Success Manager
Washington, DC · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
Customer Success Manager
Washington, DC · On-site +1
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
Customer Success Manager
Washington, DC · On-site +1
About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
Customer Success Manager
Reston, VA · On-site
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
Customer Success Manager
Reston, VA · On-site
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
Customer Success Manager
Reston, VA · On-site
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
Quick apply
Customer Success Manager
Reston, VA · On-site
You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...
We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...
We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...
Founding Customer Success Manager information
See Reston, VA salary details
$33.8K - $44K
4% of jobs
$44K - $54.1K
10% of jobs
$61.3K is the 25th percentile. Wages below this are outliers.
$54.1K - $64.3K
16% of jobs
$64.3K - $74.5K
15% of jobs
The median wage is $78.4K / yr.
$74.5K - $84.6K
14% of jobs
$84.6K - $94.8K
14% of jobs
$97.6K is the 75th percentile. Wages above this are outliers.
$94.8K - $105K
10% of jobs
$105K - $115.1K
10% of jobs
$115.1K - $125.3K
4% of jobs
$125.3K - $135.5K
2% of jobs
$135.5K - $145.6K
2% of jobs
$33.8K
$86.4K
$145.6K
How much do founding customer success manager jobs pay per year?
As of Aug 3, 2026, the average yearly pay for founding customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.
What is a Founding Customer Success Manager?
A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.
What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?
To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.
What is the difference between Founding Customer Success Manager vs Customer Success Manager?
| Aspect | Founding Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Relevant experience in customer success, startup background preferred | Similar experience, often with industry-specific knowledge |
| Work Environment | Early-stage startup, high level of responsibility, shaping customer success strategy | Established company, focused on maintaining and expanding customer relationships |
| Employer & Industry | Startups, SaaS, tech companies | Variety of industries, including SaaS, tech, and services |
The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.
What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?
As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
What are popular job titles related to Founding Customer Success Manager jobs in Reston, VA? For Founding Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Founding Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Founding Customer Success Manager jobs in Reston, VA are:
- Customer Success Manager
- Customer Success Manager Public Sector
- Customer Success Manager Remote Edtech
- Customer Success Associate Remote
- Account Success Manager
- Director Customer Success Manager
- Customer Success Leader
- Overnight Virtual Customer Success Manager
- Senior Customer Success Manager Edtech
- Customer Success Product Manager
What cities near Reston, VA are hiring for Founding Customer Success Manager jobs? Cities near Reston, VA with the most Founding Customer Success Manager job openings:
Other
Posted 27 days ago
Job description
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
- 3+ years of Customer Success experience ideally within SaaS
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients