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Founding Customer Success Manager Jobs in Reston, VA

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Enhesa

Customer Success Manager

Arlington, VA

Position Description The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and ...

nitra

Customer Success Manager

Washington, DC · On-site

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Enhesa

Customer Success Manager

Arlington, VA · On-site

$80K - $110K/yr

Accountability and pride for your projects For more information visit: www.enhesa.com Position Description The Customer Success Manager maintains and expands relationships with existing Enhesa ...

SalesApe.ai

Customer Success Manager

Washington, DC · On-site

Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...

Enhesa

Customer Success Manager

Arlington, VA · On-site

$80K - $110K/yr

Accountability and pride for your projects For more information visit: www.enhesa.com Position Description The Customer Success Manager maintains and expands relationships with existing Enhesa ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Anthropic

Customer Success Manager, GSI

Washington, DC · On-site

Customer Success Manager, GSI San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

Famly Denmark

US Customer Success Manager

Arlington, VA · On-site

$73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

anthropic

Customer Success Manager, GSI

Washington, DC · On-site

Customer Success Manager, GSI San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems.

Vontier

Lead Customer Success Manager

Washington, DC · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team - someone who thrives at the intersection of technology, business strategy, and relationship ...

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All JobsFounding Customer Success JobsFounding Customer Success Manager JobsFounding Customer Success Manager Jobs in Reston, VA

Founding Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do founding customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for founding customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Reston, VA?

For Founding Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Reston, VA look for?

The top searched job categories for Founding Customer Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Founding Customer Success Manager jobs?

Cities near Reston, VA with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Reston, VA as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager

Washington, DC • Hybrid

nitra
Finance and Insurance • 11 - 50 employees
Learn more about nitraexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Who we are:
Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.  Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
 
We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.
 
We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it's the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we're looking for people who want to do the most meaningful work of their careers.
 
If you want comfort, this isn't the place.
If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
 
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world's leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
 
Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
 
What we're looking for: A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite executives, office managers, and practice admins. We need a high-achieving and goal-oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology.
Your responsibilities will include:

  • Own a large book of business (100+ customers) with clear accountability for consumption, customer retention, and net revenue expansion

  • Drive consumption and utilization: 

    • Identify and proactively unblock accounts with low or zero spend

    • Drive customers toward consistent, repeat usage of Nitra across finance, marketplace, and AI products 

    • Monitor daily usage data and take actions to close gaps 

  • Own retention outcomes

    • Reduce churn by proactively identifying risk and intervening early

    • Run structured save motions across at-risk accounts

    • Build durable customer habits to make Nitra the primary day-to-day platform 

  • Deliver expansion and revenue growth

    • Identify and execute on opportunities to grow spend and new product adoption

    • Drive upsell and cross-sell motions across finance, marketplace, and AI products 

  • Operate with high velocity

    • Run high-volume, multi-channel outreach (phone, SMS, email) with bias to action

    • Engage directly with customers to drive decisions and behavior change

  • Build and iterate playbooks

    • Design, test, and scale repeatable motions for use across the entire team 

    • Use data, segmentation, and experimentation to improve performance over time 

  • Translate complex financial and technology concepts into clear, practical steps for non-technical users 

  • Partner cross-functionally (sales, product, marketing, etc) and across timezones (eng is on Taiwan time) to improve onboarding, handoffs, and product features 

You have:

  • Approximately 5+ years of Customer Success or Account Management experience in a high velocity SMB / Middle Market environment, ranked highly amongst peers as demonstrated through target achievement, awards, promotions. 

  • Experience owning a large book of business delivering clear performance metrics (GDR, NDR, consumption). 

  • Demonstrated grit and tenacity, especially within early-stage VC backed environments 

  • Strong operator mindset and comfort working with data, systems, and workflows to drive outcomes 

  • Exceptional communication skills, spoken and written, including high volume phone-based outreach 

  • Ability to simplify complex concepts and drive action with non-technical users

  • Strong cross-functional and team orientation with the ability to influence colleagues in different departments, offices, and time zones.

  • Bachelors or equivalent degree from an accredited institution.
What we offer:
  • Equity - Everyone at Nitra is an owner. When the company wins, you win.
  • Competitive Salary - You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
  • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
  • Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
  • Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
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