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Founding Customer Success Manager Jobs in Reston, VA

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

Authorium

Customer Success Manager

Washington, DC · On-site

Customer Success Manager We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will develop a deep ...

Authorium

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...

Genesys

Sr. Customer Success Manager

Washington, DC · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Nuix Limited

Customer Success Manager

Reston, VA · On-site

The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an assigned portfolio of enterprise accounts. From the point of contract close, this role holds ...

Guardz

Customer Success Manager

Washington, DC

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Guardz

Customer Success Manager

Alexandria, VA · On-site

Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. * Experience managing a high-velocity, full-lifecycle customer base across low-touch ...

HiddenLayer

Customer Success Manager

Washington, DC · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

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Showing results 21-40

All JobsFounding Customer Success JobsFounding Customer Success Manager JobsFounding Customer Success Manager Jobs in Reston, VA

Founding Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do founding customer success manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for founding customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Reston, VA?

For Founding Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Reston, VA look for?

The top searched job categories for Founding Customer Success Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Founding Customer Success Manager jobs?

Cities near Reston, VA with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Reston, VA as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Manager, Customer Success

Washington, DC • On-site

Beyond SOF
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Beyond SOFexternal

Full-time

Re-posted 9 days ago

Job description

Role Summary:
The Customer Success Manager is responsible for leading
and managing the customer success team, overseeing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Lead and manage the customer success team.
Oversee customer success projects and ensure successful
implementation.
Develop and implement customer success strategies and
plans.
Collaborate with other departments to enhance customer
satisfaction.
Lead the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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