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Remote Senior Customer Success Manager Jobs in Reston, VA

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site +1

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building ... Facilitate quarterly remote 'health checks' to evaluate the status of customers' Everfox ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

EverDriven

Customer Success Manager

Arlington, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

3E

Customer Success Manager

Bethesda, MD · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...

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All JobsCustomer Success JobsRemote Senior Customer Success Manager JobsRemote Senior Customer Success Manager Jobs in Reston, VA

Remote Senior Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do remote senior customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote senior customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success Manager vs Remote Customer Success Manager?

AspectRemote Senior Customer Success ManagerRemote Customer Success Manager
ResponsibilitiesOversees client relationships, mentors team members, develops strategies for retentionManages client accounts, ensures satisfaction, supports onboarding
Required CredentialsExperience in customer success, often a bachelor’s degree, leadership skillsCustomer success experience, relevant certifications, communication skills
Work EnvironmentSenior role with strategic focus, often involves cross-team collaborationOperational role, direct client interaction, team support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across similar industries for client management

The Remote Senior Customer Success Manager typically has more strategic responsibilities and leadership duties compared to the Remote Customer Success Manager, who focuses on day-to-day client support and account management. Both roles require customer success experience, but the senior position often involves mentoring and strategic planning.

What are popular job titles related to Remote Senior Customer Success Manager jobs in Reston, VA? For Remote Senior Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Senior Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Remote Senior Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Senior Customer Success Manager jobs? Cities near Reston, VA with the most Remote Senior Customer Success Manager job openings:
Remote Senior Customer Success Manager jobs near you
Infographic showing various Remote Senior Customer Success Manager job openings in Reston, VA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

ChurnZero

Washington, DC • Remote

$125K/yr

Other

Posted 6 days ago

Job description

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. Youll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, wed love to hear from you.

Job Title: Senior Customer Success Manager

Classification: Exempt

Reports to: Manager, Customer Success

Location: Remote - US-based

Target OTE: $115 -125K annual OTE

Responsibilities:

  • Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor
  • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
  • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
  • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
  • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units
  • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
  • Ensure customer satisfaction by proactively addressing any issues or concerns
  • Collaborate with sales and other teams to drive revenue growth
  • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
  • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success
  • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications:

  • Minimum of 7 years proven experience in customer success or account management
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
  • Ability to use time productively and efficiently using the tools and resources available
  • Strong communication and negotiation skills
  • Ability to think strategically and identify revenue growth opportunities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Ability to work independently and manage a large portfolio of large accounts
  • Bachelor's degree or equivalent experience in a related field

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

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