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Customer Success Director Jobs in Reston, VA (NOW HIRING)

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded ... Director, turns your existing hardware into a full-featured, future-ready private cloud. We ...

acams

Customer Success Specialist

Washington, DC · Hybrid

... directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular ...

acams

Customer Success Specialist

Washington, DC · Hybrid

... directed. 5. Customer deliverables management: a. Overall responsibility to ensure timely delivery of all deliverables to agreed schedule; prepares regular status and reports and executes regular ...

Illumio

Customer Success Advisor

Washington, DC · On-site

As a Customer Success Advisor (CSA) Public Sector, you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be directly tied to value ...

New

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

Identify renewal risk and direct efforts both internally and externally to mitigate customer risk ... Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

Dcode

Director of Client Success- Army

Washington, DC · On-site

$133K - $176K/yr

Role Summary We are seeking a mission-driven, results-oriented Director of Client Success to lead the execution of high-priority initiatives for an Army client. In this role, you'll help launch ...

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Reston, VA

Customer Success Director information

See Reston, VA salary details

$40.1K

$126.3K

$186.2K

How much do customer success director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success director in Reston, VA is $126,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $151,400.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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The most popular types of Customer Success jobs in Reston, VA are:

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For Customer Success Director jobs in Reston, VA, the most frequently searched job titles are:

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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $126,336 per year, or $60.7 per hour.

Director of Customer Success

Elsevier

Bethesda, MD • On-site

$103K - $173K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Elsevier rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

32nd of 496 rated business services

Job description

About the Role
The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted advisor and executive partner to C-suite stakeholders - including CIOs, CNOs,CMIOs, and Chief Digital Officers - guiding them through the adoption and long-term value realization of Mytonomy Cloud for Healthcare. You will be responsible for driving measurable outcomes: patient engagement rates, satisfaction scores, clinical adoption, and demonstrable ROI. You will orchestrate cross-functional teams internal and external to ensure customers achieve and sustain success, while actively identifying opportunities to expand Mytonomy's footprint within your accounts.
Responsibilities
  • Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C-suite and senior clinical leaders.
  • Engage Mytonomy executives and founders for key customer discussions and strategic reviews.
  • Lead QBRs to demonstrate value, identify opportunities, and strengthen executive alignment.
  • Develop executive communications and briefings that support deployment strategies and business objectives.
  • Create and execute account strategies aligned with customer clinical and operational priorities.
  • Identify expansion opportunities across service lines, sites, and platform capabilities.
  • Guide customers through the transition from legacy patient education solutions by highlighting ROI and workflow benefits.
  • Monitor account health and proactively address adoption, escalation, and retention risks.
  • Measure and communicate success metrics including engagement, satisfaction, adoption, and operational impact.
  • Conduct data-driven analyses and present ROI findings to customer and executive stakeholders.
  • Develop case studies, customer success stories, and account documentation to support retention and growth.
  • Partner with Product teams to provide customer insights and influence product enhancements.

Requirements
  • Master's degree in Public Health, Healthcare Policy, Health Informatics, or a related field preferred; equivalent healthcare technology or IT solution delivery experience considered.
  • 5-7+ years of customer success, account management, or client-facing experience within healthcare.
  • Proven success managing and growing complex health system or payer accounts at the executive level.
  • Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
  • Demonstrated ability to communicate ROI and business value to C-suite stakeholders through presentations, executive memos, and QBRs.
  • Excellent written and verbal communication skills, including executive presentations and strategic documentation.
  • Strong project management skills with proficiency in Asana and Google Workspace.
  • Ability to independently manage multiple complex accounts and make sound business decisions.
  • Comfortable working in fast-paced, evolving environments and advocating for customer and business outcomes.
  • Passion for healthcare innovation and improving patient outcomes through technology.
  • Located in the Greater Washington, DC area preferred; remote candidates may be considered.
  • Reports to the Head of Customer Success

Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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