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Customer Success Director Jobs (NOW HIRING)

Bringoz

Customer Success Director

Hackensack, NJ · On-site

Senior Customer Success Director We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Accountability and pride for your projects Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client ...

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises independent judgment on novel, cross-functional problems. This job operates as a subject-matter ...

Truveris

Customer Success Director

Wilmington, DE · Remote

$120K - $150K/yr

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ...

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

CallMiner

Customer Success Director

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

Truveris

Customer Success Director

Wilmington, DE · Remote

Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company dedicated to ...

Castlight Health

Customer Success Director

$131K - $196K/yr

The Customer Success Director drives short- to mid-term strategy for the discipline and exercises independent judgment on novel, cross-functional problems. This job operates as a subject-matter ...

CallMiner

Customer Success Director

Waltham, MA · Remote

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

CallMiner

Customer Success Director

Waltham, MA

As a Customer Success Director you manage a portfolio of mid-size to large strategic accounts within assigned industries or verticals. You will deliver measurable customer outcomes by creating and ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise ...

Informa Group Plc.

Customer Success Director

Newton, MA · On-site

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success initiatives across our Portfolio accounts. This senior-level role is focused on driving long-term ...

Finastra

Customer Success Director

Atlanta, GA

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...

Informa

Customer Success Director

Newton, MA

We are seeking a strategic and experienced Customer Success Director (CSD) to lead customer success initiatives across our Portfolio accounts. This senior-level role is focused on driving long-term ...

Simco Electronics

Customer Success Director

Draper, UT · On-site

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...

HiveWatch

Customer Success Director

El Segundo, CA

$155K - $175K/yr

As Customer Success Director, you'll own the full post-sale experience across our entire customer base - spanning account management, implementation, customer success, and customer support. You'll ...

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Customer Success Director information

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$38.5K

$121.4K

$179K

How much do customer success director jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
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What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Customer Success Director

Customer Success Director

Bringoz

Hackensack, NJ • On-site

Full-time

Re-posted 16 days ago

Job description

Senior Customer Success Director
We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world's most comprehensive delivery management system. As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions. Your customer-facing responsibilities will include conducting discovery, mapping processes, coordinating onboarding activities, and aligning project work with key performance indicators (KPIs) to assure a successful experience to external stakeholders. This role requires a strategic thinker with strong project management skills and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
  • Discovery and Process Mapping:
    • Conduct thorough discovery sessions to understand client needs, pain points, and objectives.
    • Map existing processes and workflows to identify areas of improvement and optimization.
    • Collaborate with clients and internal stakeholders to gather requirements and align expectations.
  • POC Coordination:
    • Lead the POC process, ensuring successful implementation and addressing any challenges that may arise.
    • Collaborate with technical teams to customize solutions based on client requirements.
    • Monitor and evaluate POC performance against agreed-upon metrics.
  • Onboarding Coordination:
    • Develop and execute a comprehensive onboarding plan for clients transitioning from POC to full rollout.
    • Coordinate with various teams, including sales, support, and technical teams, to ensure a smooth onboarding process.
    • Provide guidance and support to clients during the onboarding phase.
  • KPI Alignment:
    • Collaborate with clients to understand their success criteria and incorporate them into project milestones.
    • Define and track key performance indicators (KPIs) for each project, ensuring alignment with client objectives and company goals.
    • Analyze and report on KPIs regularly, making data-driven recommendations for improvements.
  • Contract Conversion:
    • Work closely with the sales team to facilitate the conversion of POC engagements into full rollout contracts.
    • Provide insights and recommendations to improve contract terms based on client feedback and project performance.
  • Stakeholder Communication:
    • Maintain open and clear communication channels with internal and external stakeholders.
    • Conduct regular status meetings and project updates to ensure alignment and address any concerns promptly.
    • Travel to customer locations in the US for onboarding, meetings with stakeholders or launch of a new site.

Qualifications:
  • Bachelor's degree in Business, Project Management, or a related field. Master's degree is a plus.
  • Proven experience in program or project management, preferably in the B2B SaaS industry.
  • Experience in the logistics/last mile field in a strong advantage
  • Strong understanding of project management methodologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
  • Travel will be required
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About Bringoz

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

51 - 200 Employees

Headquarters location

Hackensack, NJ, US

Year founded

2016

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