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Customer Success Director Jobs in Virginia (NOW HIRING)

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

Minimum of 5-10 years experience in client relationship management, account management, or customer success roles * Sharp analytical skills with the ability to interpret client data and translate it ...

MARKETview

Director of Client Success

Richmond, VA

$100K - $110K/yr

Minimum of 5-10 years experience in client relationship management, account management, or customer success roles * Sharp analytical skills with the ability to interpret client data and translate it ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

EDB

Principal Customer Success Manager

Richmond, VA · On-site

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

ISI

Customer Success Manager (Hybrid)

Herndon, VA · On-site

$85 - $100/hr

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio ... Ability to work cross‑functionally and influence outcomes across teams without direct authority.

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All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Virginia

Customer Success Director information

See Virginia salary details

$38.2K

$120.4K

$177.5K

How much do customer success director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success director in Virginia is $120,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $144,300.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Virginia?

The most popular types of Customer Success jobs in Virginia are:

What are popular job titles related to Customer Success Director jobs in Virginia?

For Customer Success Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Director jobs in Virginia look for?

The top searched job categories for Customer Success Director jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Director jobs?

Cities in Virginia with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $120,393 per year, or $57.9 per hour.

Director of Customer Success

Pixalate, Inc.

Reston, VA • On-site

$130K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Director, Customer Success 
Employment Type: Full-Time
Location: Hybrid in VA or NY (U.S.-Based Applicants Only)
ABOUT THE ROLE
We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. 
RESPONSIBILITIES

  • Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.  
  • Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.
  • Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance. 
  • Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps..
  • Understand the competitive landscape, new industry developments, and standards
  • Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities. 

QUALIFICATIONS

  • BA/BS degree in technical, business, or other related fields (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
  • Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention 
  • How to lead a high-performing customer success team with proven performance and revenue goal achievements
  • Understand Invalid Traffic (IVT) and viewability in the context of digital advertising
  • Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
  • Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising). 
  • How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.
  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

BENEFITS

Benefits 

Health & Wellbeing

  • Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents
  • Generous parental leave and maternity leave
  • Unlimited PTO

Financial

  • 401(k)
  • Employee referral bonus program
  • Monthly internet reimbursement

Work Style

  • Remote-first — work from the DC or NY metro area
  • Casual, flexible work environment
  • Annual team events
  • Clear path to sales leadership as Pixalate’s team grows
  • International and Domestic Travel


Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

  • Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
  • Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
  • Washington Post: Your kids’ apps are spying on them
  • Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
  • ABC7 News: The State of Children's Privacy Online
  • NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

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