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Customer Success Director Jobs in Virginia (NOW HIRING)

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

Minimum of 5-10 years experience in client relationship management, account management, or customer success roles * Sharp analytical skills with the ability to interpret client data and translate it ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

Minimum of 5-10 years experience in client relationship management, account management, or customer success roles * Sharp analytical skills with the ability to interpret client data and translate it ...

OneArc

Customer Success Engineer

Mclean, VA

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Cleo

Customer Success Manager

Richmond, VA · On-site

Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Customer Success, Sales/Account Management, Professional Services, or a related field

ISI

Customer Success Manager (Hybrid)

Herndon, VA · On-site

$85 - $100/hr

The Customer Success Manager (CSM) at ISI serves as the customer relationship owner for a portfolio ... Ability to work cross‑functionally and influence outcomes across teams without direct authority.

EDB

Principal Customer Success Manager

Richmond, VA · On-site

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

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Customer Success Director information

See Virginia salary details

$38.2K

$120.4K

$177.5K

How much do customer success director jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success director in Virginia is $120,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $144,300.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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For Customer Success Director jobs in Virginia, the most frequently searched job titles are:

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The top searched job categories for Customer Success Director jobs in Virginia are:

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Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $120,393 per year, or $57.9 per hour.

Director of Customer Success and Implementation

PADO

Ashburn, VA • On-site

Full-time

Posted 23 days ago

Job description

PADO AI Orchestration, Inc., a groundbreaking new venture backed by LG NOVA, is revolutionizing energy management for the modern data center. Pado is led by a team of serial and tech entrepreneurs, with over 60+ years of experience in the energy and AI space. We leverage proprietary AI and ML to empower data centers to optimize power consumption, enhance resilience, and significantly improve operational efficiency. As the demand for AI-driven compute power escalates, data centers face unprecedented energy challenges. PADO offers the intelligent orchestration needed to navigate this complex landscape.
PADO is backed by LG NOVA, the Silicon Valley-based North American innovation division of LG Electronics.
PADO is searching for a strategic and technical Director of Customer Success and Implementation to act as the bridge between business goals and project execution. You will be responsible for the transition from Closed-Won to Live and Scaling. You will oversee the strategy and execution for the onboarding, technical implementation and overall customer success.
At this stage, that means doing the work yourself first which includes coordinating directly with customer teams, engineering, and data science and then systematizing what you learn so the function can scale. You're not inheriting a playbook for standard ops, you are the owner and writer of the playbook.
Responsibilities:
End to End Onboarding and Client Success: Kickoff through data ingestion through launch and operations across all clients including colocation facilities, neoclouds, and enterprise data centers.
Technical Delivery Scoping: Lead technical scoping conversations with customer IT and facilities teams, including data integration requirements (BMS, DCIM, telemetry pipelines)
Delivering & measuring Outcomes: Manage and Measure deployments across on-prem and cloud environments. Define and instrument client KPIs, develop case studies, and grow champions.
Primary Client Contact: Serve as the primary point of contact for customers during implementation translating their operational environment into actionable configuration requirements for our product and engineering teams
Structured Onboarding Process: Define and document intake protocols, project plans, technical integration checklists, and escalation paths.
Execution & Delivery: Ensure that products and features can be delivered with high quality and speed including after initial launch and/or for change orders. Act as the final QA before anything goes to the client. Deliver a white glove service to clients and approach the relationship in a consultative fashion.
Data-Driven Decision Making: Track success metrics (KPIs) such as adoption, revenue, and task success to inform future delivery strategies and product features.
Manage Customer Support: Track issues, tickets, and resolutions including escalation to engineering and leadership as needed.
Client Sentiment and Product Feedback: to close the feedback loop between onboarding friction, realized client value and the product roadmap.
Minimum Qualifications:
Professional Experience: 7-10 years as a Technical Program Manager in data center infrastructure, cloud platforms, AI/ML systems, or energy infrastructure.
Technical Domain Expertise: Strong understanding of physical equipment and mission critical environments. You have a high level of proficiency with big data, visualization, and machine learning. Proficiency with tooling including Salesforce, Jira, Claude etc.
Program Management Methodology: Proven track record of taking products and programs from concept to launch using frameworks and Agile practices.
Data and Metrics Orientation: You live in the details of operational KPIs and use data to address client / system pain points to drive product adoption and business decisions.
Communication Skills: Exceptional written and verbal skills, with the ability to articulate technical concepts to both engineers and C-suite stakeholders.
Mindset: A curiosity-driven "builder" mentality with comfort in fast-moving, ambiguous environments.
Stakeholder Influence: Proven ability to influence cross-functional teams and diverse stakeholders without direct authority.
Why Join PADO?
  • Be a part of a pioneering venture backed by LG NOVA, at the forefront of AI-driven energy innovation.
  • Address the critical energy challenges facing the rapidly expanding data center industry.
  • Work with cutting-edge AI/ML technology designed to deliver tangible ROI and operational improvements.
  • Opportunity to significantly impact the company's growth and success.
  • Collaborate with a passionate and supportive team.
  • Competitive compensation package (salary, equity and benefits).

Location: Ohio, Pennsylvania, Virginia, or West Virginia
PADO AI Orchestration, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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