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Customer Success Manager Jobs in Virginia (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Genlogs

Customer Success Manager

Richmond, VA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy's products. You will be part of the team that executes a proactive approach to providing ...

Everfox

Customer Success Manager

Herndon, VA · On-site

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy's products. You will be part of the team that executes a proactive approach to providing ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Customer Success Manager role is to provide world-class customer experience for our growing customer base. As a CSM, you will own a portfolio of Mid-Market ...

Okta, Inc.

Customer Success Manager, SLED

Richmond, VA · On-site

Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...

Cobb Technologies

Customer Success Manager

Glen Allen, VA · On-site +1

Cobb Technologies is seeking a motivated and detail-oriented Customer Success Manager to serve as the primary point of contact for an assigned group of business customers. This position plays a vital ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Virginia

Customer Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Virginia? The most popular types of Customer Success jobs in Virginia are:
What are popular job titles related to Customer Success Manager jobs in Virginia? For Customer Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager jobs in Virginia look for? The top searched job categories for Customer Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Customer Success Manager jobs? Cities in Virginia with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Manager

Assured Data Protection Limited

Herndon, VA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Location: Herndon, VA (3 days per week in-office)
Position: Customer Success Manager
Job Type: Full-time
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.  Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
The Customer Success Manager (CSM) owns the post-sale relationship and is responsible for driving customer satisfaction, adoption, and long-term success by ensuring customers realize the full value of Assured’s solutions. The CSM manages a portfolio of customer accounts, serves as the primary point of contact for inquiries and support needs, proactively monitors account health through regular customer touchpoints and Quarterly Service Reviews (QSRs), The CSM cultivates long-term, trusted customer relationships while identifying opportunities for growth and expansion
Key Responsibilities:
  • Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
  • Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers’ needs.
  • Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
  • Resolve complex customer problems or disputes in a professional manner.
  • Support proactive marketing campaigns to keep customers informed about product updates and best practices. 
  • Keep records and documentation of customer interactions.

Key Qualifications:
  • Bachelor’s degree
  • 2-5 years of experience in customer success, account management, or a strategic customer-facing role (preferably in SaaS or technical industry).
  • Strong verbal and written communication skills, strategic planning, and project management
  • Strong analytical, problem-solving, and conflict-resolution abilities.
  • Proficiency with CRM systems (e.g., ChurnZero, HubSpot, or Salesforce)
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, who can quickly adjust priorities
  • Ability to learn new software tools on the job
Preferred Qualifications
  • Understanding of subscription business models
  • Experience in Customer Success or Customer Support
 What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401K program with company matching.
  • A dynamic, inclusive, and collaborative work environment.
  • Hybrid work schedule requires an in-office presence with remote work flexibility.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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