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Customer Success Partner Jobs in Virginia (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

... Customer Success Manager in the innovative dental technology space. The ideal candidate will be ... Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment. * On-Site Support: Deploy temporarily to ...

Guardz

Customer Success Manager

Alexandria, VA · On-site

To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI ...

Spgi

Customer Success Manager

Charlottesville, VA · On-site

$59K - $84K/yr

Partnering with Product Specialists and Product Management to understand new enhancements and share ... Customer Success or account management certification (such as Customer Success Association ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment. * On-Site Support: Deploy temporarily to ...

S&P Global

Customer Success Manager

Charlottesville, VA · On-site

$59K - $84K/yr

Partnering with Product Specialists and Product Management to understand new enhancements and share ... Customer Success or account management certification (such as Customer Success Association ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up ...

Wolters Kluwer

Customer Success Manager

Glen Allen, VA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Glen Allen, VA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Glen Allen, VA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

EverDriven is the nation's leading provider of alternative student transportation, partnering with ... The Customer Success Manager is essential for driving growth and supporting customers and school ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

EverDriven is the nation's leading provider of alternative student transportation, partnering with ... The Customer Success Manager is essential for driving growth and supporting customers and school ...

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All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Virginia

Customer Success Partner information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success partner jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success partner in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What are popular job titles related to Customer Success Partner jobs in Virginia?

For Customer Success Partner jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Partner jobs in Virginia look for?

The top searched job categories for Customer Success Partner jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Partner jobs?

Cities in Virginia with the most Customer Success Partner job openings:

Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Customer Success Manager

Oryx Software Inc

Mclean, VA

$65K - $75K/yr

Full-time

Dental

Re-posted 15 days ago

Key responsibilities

  • Build and maintain strong relationships with key clients, acting as their primary point of contact and trusted advisor.

  • Facilitate onboarding experiences for new clients and monitor product engagement to ensure successful adoption and increased utilization.

  • Proactively reach out to clients to discuss needs, gather feedback, and collaborate with teams to resolve issues and identify upsell opportunities.

Job description

Join the herd! Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate about helping our clients maximize the value of our products and services, ensuring their long-term success and satisfaction. This role requires a blend of technical understanding, relationship management, and a proactive approach to customer engagement.

Responsibilities:
  • Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
  • Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users.
  • Product Adoption & Utilization: Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction.
  • Proactive Engagement: Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals.
  • Issue Resolution: Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution.
  • Renewals & Upselling: Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates.
  • Feedback & Advocacy: Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand.
  • Performance Reporting: Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels.
Need to Have:
  • Excellent communication, interpersonal, and presentation skills.
  • Bachelor's degree or equivalent professional experience.
  • Experience in client-facing roles (examples: customer success, account management, or consulting).
  • Proven ability to build and maintain strong client relationships.
  • Proactive problem-solver with a strong customer advocacy mindset.
  • Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
  • Willingness to travel occasionally for client visits or industry events.
  • Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).
Nice to Have:
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
  • Experience in customer success, account management, or client services within a SaaS company.
  • Experience in the dental or healthcare technology industry.
  • Familiarity working in a SaaS environment.
  • Strong understanding of dental practice operations and workflows.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with the leading dental technology in the market.
  • A collaborative and supportive team environment.
  • Professional development and growth opportunities.
Why Join Oryx?

At Oryx, we’re on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you’ll be at the heart of that mission, ensuring our customers succeed, love using Oryx, and grow with us. You’ll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.

To Apply:

If you’re excited about supporting clients in their journey with a cutting-edge dental software platform, we’d love to hear from you!