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Customer Success Partner Jobs (NOW HIRING)

Protolabs

Customer Success Partner

Maple Plain, MN · Hybrid

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal ...

Proto Labs

Customer Success Partner

Maple Plain, MN · Hybrid

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value-driven. This role supports customers and internal ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

Protolabs

Customer Success Partner

Maple Plain, MN · On-site

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value-driven. This role supports customers and internal ...

Protolabs

Customer Success Partner

Maple Plain, MN · Hybrid

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and valuedriven. This role supports customers and internal ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Phoenix, AZ · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

INGENIOUS.BUILD

Customer Success Partner

Nashville, TN · On-site

$90K - $115K/yr

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and ...

INGENIOUS.BUILD

Customer Success Partner

Nashville, TN

$90K - $115K/yr

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and ...

Maersk

Senior Customer Success Partner

Spring, TX · On-site

$17.50 - $24.25/hr

The Senior Customer Success Partner for Air Sales serves as a key operational and commercial partner supporting the Air Sales team and account activity. This role is responsible for delivering high ...

Cengage

Remote Customer Success Partner

Manhattan, NY · Remote

Cengage is seeking a Customer Success Consultant to act as a strategic partner for customers in the U.S., ensuring they harness Cengage technology effectively. Candidates must reside in specific ...

Maersk

Senior Customer Success Partner

Spring, TX · On-site

$17.50 - $24.25/hr

The Senior Customer Success Partner for Air Sales serves as a key operational and commercial partner supporting the Air Sales team and account activity. This role is responsible for delivering high ...

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Customer Success Partner information

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$32.5K

$83.1K

$140K

How much do customer success partner jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer success partner in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Partner, and why are they important?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

More about Customer Success Partner jobs
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What states have the most Customer Success Partner jobs? States with the most job openings for Customer Success Partner jobs include:
What job categories do people searching Customer Success Partner jobs look for? The top searched job categories for Customer Success Partner jobs are:
Customer Success Partner jobs near you
Customer Success Partner

Customer Success Partner

Protolabs

Maple Plain, MN • Hybrid

Full-time

Posted 8 days ago

Protolabs rating

9.0

Company rating: 9.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

1st of 78 rated plastic manufacturers

Job description

Be yourself at Protolabs 
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 
 
Why Protolabs? 
We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Customer Success Partner!
 
This role has a five day/week on-site expectation through training. After training it is a fixed hybrid role (Tues-Thurs in office in Maple Plain, MN; Mon, Fri remote).
 
The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal stakeholders by delivering timely, high‑quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem‑solvers who help customers move from idea to production with confidence.
 
 
 
Monday-Friday: 9:30am-5:30pm
 
What you'll do:
  • Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
  • Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
  • Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
  • Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
  • Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
  • Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
  • Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
  • Contribute to team performance by supporting and tracking key service metrics
  • Take on additional responsibilities as needed to support team initiatives and continuous improvement efforts
What it takes:
  • High school diploma or equivalent; additional education or training is a plus
  • 1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed
  • Strong attention to detail and pride in delivering accurate, high‑quality work
  • Customer‑focused mindset with a genuine interest in building positive, professional relationships
  • Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently
  • Clear, open communication style with a commitment to transparency and teamwork
  • Comfortable using Microsoft Office tools and learning new technologies quickly
  • Professional, friendly phone presence with the ability to speak clearly and confidently with customers
  • Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy
  • Comfortable adapting to new systems, processes, and programs as the business grows
  • Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions
  • Resourceful and collaborative—knowing how to leverage tools, documentation, and teammates to resolve customer needs
  • Proficient in computer usage with accurate typing skills (40+ wpm) to support efficient customer interactions
Bonus points:
  • College degree
  • Customer Service experience in a manufacturing environment
  • Experience working in a fast-paced, dynamic environment
  • Experience working in a team-centric, pool concept environment
What's in it for you?
  • We offer a competitive salary and annual bonus opportunity
  • In addition, we offer amazing benefits including but not limited to:
    • Health Insurance: Traditional OR High Deductible plan
    • Flexible Spending Accounts
    • Health Savings Account (including employer contributions)
    • Dental and Vision
    • Basic and Supplemental Life Insurance
    • Short-Term and Long-Term Disability
  • Paid caregiver leave
  • You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program at a 15% discounted rate
  • Matching grants through Protolabs foundation
  • And More!
Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications. 
 
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
 
Proto Labs, Inc. is an Equal Opportunity Employer
 
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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