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Customer Success Partner Jobs in Chicago, IL (NOW HIRING)

SpotOn

Client Success Partner

Chicago, IL · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Chicago, IL · Remote

$55K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Success Partner manages a large portfolio of strategic accounts and drives client ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

Otus

Client Experience Partner, Customer Success

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Experience Partner, Customer Success About the Company Otus offers a seamless K-12 learning platform for administrators, teachers, students, and families. We implement amazing ideas from ...

Otus

Client Experience Partner, Customer Success

Chicago, IL · On-site

$80K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Experience Partner, Customer Success About the Company Otus offers a seamless K-12 learning platform for administrators, teachers, students, and families. We implement amazing ideas from ...

Otus

Client Experience Partner, Customer Success

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Experience Partner, Customer Success About the Company Otus offers a seamless K-12 learning platform for administrators, teachers, students, and families. We implement amazing ideas from ...

Reveal Brainspace

Director, Customer Success

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Reveal

Director, Customer Success

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Reveal

Director, Customer Success

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Reveal

Director, Customer Success

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Renterra

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Partner with customers immediately post-sale to guide them through pre-onboarding and ...

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform ... Actively gather customer feedback and partner with the product team to continuously improve the ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Partner with customers immediately post-sale to guide them through pre-onboarding and ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Partner with customers immediately post-sale to guide them through pre-onboarding and ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery ... In this role, you will act as a trusted advisor, partnering with key stakeholders to drive adoption ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a Customer Success Manager to manage and grow relationships with a portfolio of ... In this role, you will act as a trusted advisor, partnering with key stakeholders to drive adoption ...

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Showing results 1-20

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Chicago, IL

Customer Success Partner information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do customer success partner jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success partner in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What are popular job titles related to Customer Success Partner jobs in Chicago, IL?

For Customer Success Partner jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Partner jobs in Chicago, IL look for?

The top searched job categories for Customer Success Partner jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Success Partner jobs?

Cities near Chicago, IL with the most Customer Success Partner job openings:

Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,636 per year, or $41.2 per hour.

Client Success Partner

SpotOn

Chicago, IL • On-site

$90 - $120/hr

Other

Re-posted 17 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

233rd of 245 rated software companies

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

  • Awarded Great Places to Workand Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.

ResponsibilitiesClient Retention

  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.

  • Execute adoption campaigns and proactive touchpoints to reduce churn.

  • Identify at-risk accounts and implement mitigation strategies using standardized processes.

Revenue Expansion

  • Identify upsell and cross-sell opportunities using scalable programs.

  • Collaborate with Rates and Product teams to support expansion efforts.

Client-Focused Collaboration

  • Partner with internal teams to ensure consistent account management practices.

  • Serve as a point of escalation for junior CSPs on client issues.

Portfolio Management & Reporting

  • Track and analyze engagement, adoption, and retention metrics.

  • Optimize use of automation and reporting tools to manage high-volume portfolios.

Skills & Knowledge

  • Proven ability to manage large portfolios efficiently.

  • Strong consultative and communication skills in low-touch environments.

  • Experience with adoption campaigns, automation, and standardized processes.

  • Skilled at leveraging data to identify retention and growth opportunities.

  • Cross-functional collaboration experience.

Previous Experience

  • 2 – 5 years of professional experience in customer success or related roles.

  • Experience in fintech or SaaS environments preferred.

Education / Professional Training

  • Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.

  • An equivalent combination of education and experience may be considered.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

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