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Customer Success Partner Jobs in Chicago, IL (NOW HIRING)

Reveal

Director, Customer Success

Chicago, IL

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Reveal

Director, Customer Success

Chicago, IL · On-site

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Reveal

Director, Customer Success

Chicago, IL · On-site

The Director serves as the primary leader for the Corporate Customer Success segment, partnering closely with Sales, Renewals, Product, Customer Enablement and Support Teams to maximize customer ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... Partner with customers immediately post-sale to guide them through pre-onboarding and ...

Letter AI

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager Letter AI is the world's first unified revenue acceleration platform ... Actively gather customer feedback and partner with the product team to continuously improve the ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery ... In this role, you will act as a trusted advisor, partnering with key stakeholders to drive adoption ...

StarTech.com

Customer Success Manager

Chicago, IL

By understanding customer environments, influencing technology standards, and positioning StarTech.com as a trusted partner, the Customer Success Manager creates scalable and repeatable demand across ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... Partner with customers immediately post-sale to guide them through pre-onboarding and ...

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Showing results 1-20

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Chicago, IL

Customer Success Partner information

See Chicago, IL salary details

$33.5K

$85.6K

$144.3K

How much do customer success partner jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success partner in Chicago, IL is $85,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What are popular job titles related to Customer Success Partner jobs in Chicago, IL?

For Customer Success Partner jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Partner jobs in Chicago, IL look for?

The top searched job categories for Customer Success Partner jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Success Partner jobs?

Cities near Chicago, IL with the most Customer Success Partner job openings:

Customer Success Partner jobs near you
Infographic showing various Customer Success Partner job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $85,636 per year, or $41.2 per hour.

Senior Customer Success Manager - VIP Accounts

Basware

Chicago, IL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the Role
We are seeking an experienced Senior Customer Success Manager to join our North America Customer Success organization supporting a portfolio of our most strategic enterprise customers. This individual will serve as a trusted advisor to executive stakeholders, driving customer value realization, adoption, retention, renewals, and long-term partnership growth.
The ideal candidate brings deep experience working within enterprise SaaS organizations focused on finance transformation, procurement, source-to-pay, procure-to-pay, accounts payable automation, ERP, business process automation, or related technology solutions. We are particularly interested in candidates who have spent their careers helping large organizations quantify business value, build ROI cases, drive adoption, and cultivate executive relationships.
This role is designed for a highly consultative professional who is comfortable operating at both the strategic and operational level, partnering with customer executives while collaborating internally across Product, Sales, Support, Professional Services, and Leadership teams.
What You'll Do
Executive Customer Leadership
  • Manage a small portfolio of North America's largest and most strategic enterprise customers.
  • Build trusted relationships with senior leaders including CFOs, Finance Directors, Procurement Leaders, Shared Services Executives, and other C-level stakeholders.
  • Act as the primary strategic advisor throughout the customer lifecycle.
  • Lead executive business reviews, strategic planning sessions, and value realization discussions.
Drive Customer Value
  • Develop and execute customer success plans aligned to measurable business outcomes.
  • Help customers identify, track, and communicate ROI from their technology investments.
  • Create compelling value stories and business cases that demonstrate operational, financial, and strategic impact.
  • Leverage benchmarks, industry trends, and best practices to help customers optimize their processes and maximize value.
Adoption & Business Outcomes
  • Drive successful adoption of enterprise software solutions and related services.
  • Monitor customer health, engagement, utilization, and business outcomes.
  • Identify risks proactively and develop mitigation plans to improve customer success.
  • Partner with customers to align technology capabilities with business objectives.
Retention & Growth
  • Lead renewal planning activities and help secure long-term customer retention.
  • Identify opportunities for solution expansion and increased business value.
  • Collaborate closely with Sales teams on account planning and growth initiatives.
  • Support customer advocacy programs including references, case studies, advisory boards, and speaking engagements.
Cross-Functional Leadership
  • Coordinate across Product, Support, Professional Services, and Sales teams to execute customer success plans.
  • Escalate and manage complex customer issues through resolution.
  • Influence internal stakeholders to prioritize customer outcomes and strategic initiatives.
Required Qualifications
Experience
  • 5+ years of experience in Customer Success, Customer Value Management, Value Advisory, Value Engineering, Strategic Account Management, or a similar post-sales customer-facing role.
  • Experience working with enterprise customers in SaaS, business software, or digital transformation environments.
  • Proven ability to engage senior executives and lead strategic business conversations.
  • Experience building ROI models, business cases, value realization frameworks, or executive presentations.
  • Demonstrated success driving customer adoption, retention, expansion, and customer satisfaction.
Industry Background
Strong preference for candidates with experience supporting enterprise customers using solutions such as:
  • Procure-to-Pay (P2P)
  • Source-to-Pay (S2P)
  • Accounts Payable Automation
  • Invoice Automation
  • Procurement Technology
  • ERP Platforms
  • Financial Transformation Solutions
  • Business Process Automation Platforms
  • Enterprise SaaS Applications
Skills
  • Executive presence and strong consultative relationship management skills.
  • Ability to translate technical capabilities into measurable business outcomes.
  • Strong financial acumen and business case development experience.
  • Exceptional communication, presentation, and storytelling skills.
  • Data-driven approach to customer success and value realization.
  • Ability to manage complex stakeholder environments and global enterprise organizations.
  • Strong problem-solving and project coordination capabilities.

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