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Educational Customer Success Manager Jobs (NOW HIRING)

Zoom

Customer Success Manager, Education

Denver, CO · On-site

$224K/yr

We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with higher education customers, ensuring successful deployment of ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... What You Bring Education & Experience * At least 10 years of experience in business development and ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Themis PLLC

Customer Success Manager

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Clients span the commercial and multifamily real estate, education, and construction industries and ... The Customer Success Manager is expected to consistently provide excellent customer service to ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Level Data Inc

Customer Success Manager

Are you passionate about education and data quality? Do you thrive in a collaborative environment ... As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Clients span the commercial and multifamily real estate, education, and construction industries and ... The Customer Success Manager is expected to consistently provide excellent customer service to ...

Melio

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... stages, educating on best practices, removing friction, and accelerating time-to-value.

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Continuing education and career certifications * Variety of healthcare coverage options

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Educational Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do educational customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for educational customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
More about Educational Customer Success Manager jobs
What cities are hiring for Educational Customer Success Manager jobs? Cities with the most Educational Customer Success Manager job openings:
What states have the most Educational Customer Success Manager jobs? States with the most job openings for Educational Customer Success Manager jobs include:
What job categories do people searching Educational Customer Success Manager jobs look for? The top searched job categories for Educational Customer Success Manager jobs are:
Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager, Education

Zoom Video Communications, Inc.

Denver, CO • On-site

$224K/yr

Full-time

Posted 6 days ago

Job description

About the role
This role offers the opportunity to work with flagship higher education institutions on a platform that's become mission-critical to teaching, learning, and campus operations - moving from a point solution to a comprehensive communication ecosystem. You'll have the scope to influence how hundreds of universities deploy AI-powered collaboration tools at scale, with the resources of a market leader and the autonomy to architect success strategies for complex, multi-stakeholder environments that other CSMs never touch.
We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with higher education customers, ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.
The Customer Success Manager (CSM) serves as a trusted advisor to customers, overseeing deployment, driving product adoption, and managing the full customer lifecycle to ensure long-term success and satisfaction
Requirements
  • Develop and maintain long-term relationships with stakeholders within assigned accounts.
  • Conduct on-going account meetings to discuss best practices, share use cases, communicate feature updates, and make strategic recommendations to help customers maximize Zoom's capabilities.
  • Plan and conduct onboarding and training for new customers to ensure their success throughout the customer journey.
  • Closely manage customer health metrics to proactively identify and eliminate risk attribution.
  • Create and deliver customer success plans to highlight customer successes, ROI and provide on-going recommendations for further optimization to ensure that value is seen.
  • Expand current portfolio by understanding customer needs and identifying opportunities for expansion to additional products and services.
  • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
  • Collaborate with key internal stakeholders with demonstrated ability to take direction, work and produce required results.
  • Maintain accurate and up-to-date customer records in our CRM system

What we are looking for
  • BA/BS degree or equivalent work experience.
  • 5+ years experience and a proven track record servicing strategic accounts.
  • Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS, AV Vendor.
  • Experience with or in the education industry, preferably colleges and universities, including knowledge of higher education personas, trends, and challenges.
  • Ability to demonstrate account portfolio planning competency, identify and align customer objectives to create mutual and measurable success.
  • Ability to project manage several projects simultaneously.
  • Aptitude to manage projects and needs under strict deadlines.
  • Possess excellent verbal and written communication skills, including ability to present to executives and key decision makers.
  • CRM experience with Gainsight and Salesforce.com is preferred.
  • Ability to deliver customized presentations and demonstrations via web conference.
  • Strong product knowledge and business management of UCaaS (Unified Communications as a Service) with ability to articulate how to best use and deploy the service is preferred.
  • Proficiency with AI tools to drive efficiency and ability to translate Zoom's AI tools to deliver specific customer outcomes.
  • Experience working with internal key stakeholders within an organization and knowing how to both give and take direction to produce mutually beneficial results
  • Strong acumen of software as a service (SAAS) industry.
  • Great interpersonal skills with a positive attitude.
  • Must be willing to work Eastern or Central U.S. hours
  • Travel may be required as needed for customer engagements.

Salary Range or On Target Earnings:
Minimum:
$105,500.00
Maximum:
$224,100.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
08/31/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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