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Educational Customer Success Manager Jobs (NOW HIRING)

ERIN

Customer Success Manager

Pittsburgh, PA · On-site

They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56.50K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Aveva

Customer Success Manager

Scottsdale, AZ · On-site

$101.60K - $268.30K/yr

Onboarding - establishing relationships, educating the customer on AVEVA resources and services ... Customer Success Manager must also possess: * Strong communication and presentation skills

Cornerstone OnDemand

The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Cornerstone

The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Bachelor's degree or equivalent combination of education and experience * 3-5years of customer success, account management, or consulting experience in B2B SaaS environments * Experience leading ...

Cerby

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Bachelor's degree or equivalent combination of education and experience * 3-5years of customer success, account management, or consulting experience in B2B SaaS environments * Experience leading ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Trak Group

Customer Success Manager

Mason, OH · Hybrid

Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...

Brenntag

Customer Success Manager

Henderson, KY · On-site

Your Role The Customer Success Manager is responsible for driving the ongoing satisfaction ... Education assistance program * Employee assistance program * Various healthcare plan options as ...

Brenntag

Customer Success Manager

Indianapolis, IN · On-site

Your Role The Customer Success Manager is responsible for driving the ongoing satisfaction ... Education assistance program * Employee assistance program * Various healthcare plan options as ...

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Educational Customer Success Manager information

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$32.5K

$83.1K

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How much do educational customer success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for educational customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Educational Customer Success Manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

How does an Educational Customer Success Manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.

What does an Educational Customer Success Manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.
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What cities are hiring for Educational Customer Success Manager jobs? Cities with the most Educational Customer Success Manager job openings:
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Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 56% Full Time, 40% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

SmartVault Corporation

Houston, TX

Other

Posted 16 days ago

Job description

Customer Success Manager

Reporting to the Director of Customer Success, the Customer Success Manager will support the Smartvault existing customer base. As a Customer Success Manager, you will drive retention and expansion by educating customers, solving technical problems, helping with continued adoption of our products and services, and identifying opportunities for customers to grow suite of SmartVault products. Smartvault prioritizes delivering an amazing customer experience, and this role will help deliver this through the customer journey.

The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and excels in communication via phone and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall customer success process.

In this role, you will need to:

  • Proactively connect with existing customers at established points throughout the year to maximize overall usage, value, and benefits of the SmartVault Software
  • Perform ongoing assessments of customer deployments and take the necessary steps to increase adoption, usage, and derived value
  • Drive results toward continued business growth and high customer satisfaction
  • Project manage customer engagements, build out and execute project plans for program deployment and license activations; manage internal and external resources to achieve these goals.
  • Drive customer issues, enhancement requests, and other initiatives toward accepted solutions ensuring a consistent and positive customer experience.
  • Gain and capture an understanding of customers' needs, while owning requests and advocating for customer throughout the process.
  • Drive productive and effective communication with customers and internal teams; provide timely account reporting to management and account teams.
  • Develop process improvements and best practices to enhance the quality, effectiveness, and efficiency of our overall support of customers.
  • Gain and apply thorough understanding of Smartvault solutions, supporting technologies, and internal tools for documentation and reporting; while maintaining accurate record of customer and internal discussions and action items.
  • Meet or exceed goals as set by Smartvault's organizational and business initiatives

You should have:

  • 2-3 years experience in Customer Success and/or account management function within a SaaS organization.
  • Demonstrated ability to manage a high volume of activities and customer with varying priorities
  • Very well-organized, with high attention to detail; ability and experience with developing and executing on customer project plans
  • Exceptional follow-through and passion for delivering results for customers
  • Ability to quickly identify and communicate potential risks and issues
  • Possess strong written and verbal communication skills to effectively present and communicate to all levels of an organization
  • Ability to effectively work with cross-functional teams
  • Proficiency using MS Office (Word, PowerPoint, Excel), familiarity with SFDC preferred

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