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Educational Customer Success Manager Jobs (NOW HIRING)

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Serve as the trusted advisor for payments and compliance, educating customers about our product ... success, account management, or sales * Great at building processes from the ground up, detail ...

Avoma Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... You will be involved in all aspects of account management, demonstrating the product, educating ...

ERIN

Customer Success Manager

Pittsburgh, PA · On-site

They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key ...

Kami

Customer Success Manager

UT · Remote

The Opportunity The Customer Success Manager will be a key driver for customer satisfaction and ... Passion for educating customers and helping them solve problems and achieve their goals * A helpful ...

Kami

UT

The Opportunity The Customer Success Manager will be a key driver for customer satisfaction and ... Passion for educating customers and helping them solve problems and achieve their goals * A helpful ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good ... Educational assistance * Business casual environment

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure ... Triage, oversee and/or service customer queries by providing education, routing to the proper ...

Hackajob

Customer Success Manager

Kansas City, MO · On-site

$33.65 - $63.65/hr

Oracle Health Customer Success Manager The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

Platform9

Customer Success Manager

Washington, DC · On-site

Education and Experience: * Minimum of 8 years of relevant experience in Customer Success, program/portfolio management, or service delivery, with demonstrated retention/NRR outcomes and experience ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Insidea

Customer Success Manager

Customer Success Manager The Customer Success Manager will manage a portfolio of clients using HubSpot's CRM, marketing, sales, and service tools. Responsibilities include building strong client ...

Level Data Inc

Customer Success Manager

Are you passionate about education and data quality? Do you thrive in a collaborative environment ... As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 ...

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Educational Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do educational customer success manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for educational customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.
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Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

San Francisco, CA • On-site

GetChange Corp
See more jobs at GetChange Corpexternal

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Customer Success Manager

San Francisco, California, United States Job Openings Customer Success Manager

About Change

At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators like Topicals, Change is spearheading the next generation of giving through transparent and efficient payments.

Job Description

As the Customer Success Manager at Change, your primary goal is to champion customer satisfaction and growth. Your role includes conducting regular check-ins, identifying growth opportunities, and overseeing key payment operations, all aimed at fostering long-term customer relationships. You're the key link between the sales, finance, and product teams at Change, facilitating a smooth onboarding journey for new customers. You will love this job if you are a natural relationship builder with a keen sense of detail.

Responsibilities
  • Develop and evangelize Change's customer success processes
  • Foster strong relationships with our customer base by conducting regular calls and championing their needs internally
  • Serve as the trusted advisor for payments and compliance, educating customers about our product benefits and offering insights on charitable giving
  • Identify and pursue expansion opportunities within our customer base in coordination with the sales team
  • Gather customer insights and feedback to guide the product roadmap
  • Quickly address customer inquiries and keep all FAQs up-to-date
Who You Are
  • 2+ years of experience in a client-facing role, ideally customer success, account management, or sales
  • Great at building processes from the ground up, detail-oriented, and have excellent time management skills
  • Adaptable, driven, and excited to work in a fast-paced, evolving environment
  • Eager to learn about payment processing and giving compliance
  • Excellent communication and relationship-building skills
  • Able to work from our office in San Francisco's financial district
  • Bonus points for startup experience
Pay And Benefits
  • Work with the most talented team in giving tech
  • Competitive salary, equity, and benefits package
    • Health, Vision, Dental, 401K
    • Unlimited PTO
    • The base salary is $75,000- $90,000 USD. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors.
    • If you are extended an offer, that offer will be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you solely for employment purposes.

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