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Educational Customer Success Manager Jobs (NOW HIRING)

Incident IQ

Customer Success Manager

Alpharetta, GA · On-site

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ... Proactively manage and grow a portfolio of K12 education customer accounts. * Conduct regular check ...

Incident IQ

Customer Success Manager

Atlanta, GA

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a ... Proactively manage and grow a portfolio of K12 education customer accounts. * Conduct regular check ...

ERIN

Customer Success Manager

Pittsburgh, PA · On-site

They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... What You Bring Education & Experience * At least 10 years of experience in business development and ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... What You Bring Education & Experience * At least 10 years of experience in business development and ...

Taulia

Customer Success Manager

Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Bachelor's degree in business or a related field, or equivalent combination of education and experience * Minimum of 3 years of experience in customer success, account management, client services ...

Ready Rebound

Customer Success Manager

Customer Success Manager The Customer Success Manager (CSM) is responsible for building and ... Provide training and education to client members and stakeholders to drive adoption and maximize ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

... education and relevant experience. * Minimum 5 years of experience in a Customer Success Manager ... role or a similar customer-facing account management position. * Demonstrated experience managing ...

Themis PLLC

Customer Success Manager

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...

E-Solutions

Customer Success Manager

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... Education * Bachelor's degree in Engineering, Computer Science, Management, or related field. * MBA ...

HealthX Ventures

Customer Success Manager

Customer Success Manager The Customer Success Manager (CSM) is responsible for building and ... Provide training and education to client members and stakeholders to drive adoption and maximize ...

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager Job Type: Full-Time Shift ... Qualifications: * Education: Bachelor's or Master's degree in Finance, Applied Statistics ...

Revvo

Customer Success Manager

San Mateo, CA · On-site

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational ...

Azul

Customer Success Manager

$165K - $180K/yr

Customer Success Manager The Customer Success Manager is integral part of our Worldwide Customer ... Know the Customer, Planning (Patches, Sec Briefings) and Education (Features, Roadmap, tips and ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

... of education and experience Minimum of 3 years of experience in customer success, account ... role Experience managing a book of business, portfolio of accounts, or ongoing customer ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

... of education and experience Minimum of 3 years of experience in customer success, account ... role Experience managing a book of business, portfolio of accounts, or ongoing customer ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

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Educational Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do educational customer success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for educational customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Educational Customer Success Manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an Educational Customer Success Manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an Educational Customer Success Manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
More about Educational Customer Success Manager jobs
What cities are hiring for Educational Customer Success Manager jobs? Cities with the most Educational Customer Success Manager job openings:
What states have the most Educational Customer Success Manager jobs? States with the most job openings for Educational Customer Success Manager jobs include:
What job categories do people searching Educational Customer Success Manager jobs look for? The top searched job categories for Educational Customer Success Manager jobs are:
Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, 20% Hybrid, and 40% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Incident IQ

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Customer Success Manager Overview:

As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services. Your goal will be to foster strong, long-lasting relationships, drive product adoption, and advocate for the needs of our customers within our organization. Your proactive communication, excellent time management and problem-solving skills, and ability to be a motivated self-learner and understand and address customer needs will be critical in helping our clients achieve their goals.

Customer Success Manager Responsibilities:

Renewals Management:

  • Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, and execution
  • Provide data-driven insights and reporting on renewal performance and customer health metrics
  • Develop strategies to improve renewal rates and reduce churn
  • Maintain accurate records of customer interactions and renewal stages in CRM tools (e.g., Salesforce, Gainsight)

Customer Onboarding:

  • Lead the onboarding process for add on products with existing customers
  • Collaborate with the implementation and sales teams to ensure successful handoff between teams

Proactive Account Management:

  • Develop a deep understanding of each customer's unique goals and challenges.
  • Proactively manage and grow a portfolio of K12 education customer accounts.
  • Conduct regular check-ins with customers to assess their needs and provide ongoing support.

Product Adoption:

  • Become a subject matter expert on our products, features, and updates.
  • Educate customers on best practices and help them leverage our solutions to achieve their objectives.

Data Analysis:

  • Utilize data and metrics to track customer usage, identify trends, and recommend strategies to optimize customer satisfaction and product utilization.

Customer Training:

  • Plan and deliver training sessions, webinars, and in person meetings to educate customers on how to use our software effectively.

Customer Advocacy:

  • Serve as the voice of the customer within Incident IQ, providing feedback to the product team.
  • Advocate for customer needs and requests to ensure they are addressed promptly.

Issue Resolution:

  • Act as a liaison between the customer and our support team, ensuring that any issues or concerns are addressed promptly and effectively.

Customer Success Manager Requirements:

  • Bachelor's degree in Education, Business, or a related field.
  • 3-5 years of experience in customer success, account management, or a similar role, preferably in the SAAS/K12 industry
  • Ability to build and maintain strong, trust-based customer relationships.
  • Outstanding time management and organization skills
  • Collaboration with various teams daily such as Support, Implementation, Sales, Product, Engineering
  • Exceptional communication and interpersonal skills
  • Strong problem solving abilities and ability to be an independent learner
  • Experience in systems like Incident IQ, Gainsight, Fathom, AzureDevOps, Confluence, Lattice, Slack, is a plus
  • Technology skills in Zoom, Google Suite required
  • Experience in managing renewals is a plus
  • Travel: 10%

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer