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Educational Customer Success Manager Jobs (NOW HIRING)

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Continuing education and career certifications * Variety of healthcare coverage options

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

SimpliGov LLC

Customer Success Manager

Sacramento, CA · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Customer Education * Identify and facilitate training sessions, webinars, and resources that guide ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

SWBC

Customer Success Manager

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the ... Continuing education and career certifications * Variety of healthcare coverage options

Enhesa

Customer Success Manager

Washington, DC

Leveraging and promoting Enhesa Academy and self-service resources to scale customer education ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Higher education degree or equivalent professional experience. * Previous experience working in ...

CodeHS

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

Customer Success Manager CodeHS is looking for a Customer Success Manager to help manage school ... You will get a chance to work closely with educators and schools to facilitate teaching coding to ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

SimpliGov

Customer Success Manager

Sacramento, CA · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Customer Education * Identify and facilitate training sessions, webinars, and resources that guide ...

Cloud Range

Customer Success Manager

As our Customer Success Manager, you'll play a key role in transforming new customers into ... Product Expertise & Education * Become an expert in Cloud Range products, guiding customers on best ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... You authorize the Company to contact the education institutions that you have attended and for the ...

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Educational Customer Success Manager information

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$83.1K

$140K

How much do educational customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for educational customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.
More about Educational Customer Success Manager jobs
What cities are hiring for Educational Customer Success Manager jobs? Cities with the most Educational Customer Success Manager job openings:
What states have the most Educational Customer Success Manager jobs? States with the most job openings for Educational Customer Success Manager jobs include:
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Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Cerby, Inc.

Remote

Full-time

Re-posted 21 days ago

Job description

Company Description
At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.
We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers' business.
Job Description
What you will do:
  • Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
  • Conduct regular business reviews and collaborate with customers to present strategic security strategies.
  • Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
  • Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
  • Own new customer onboarding process, ensuring quick value realization.
  • Handle customer requests, answer questions, and guide them through best practices.
  • Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications
What we are looking for:
  • 5 - 10 years of experience in customer success management positions or similar.
  • Experience working with enterprise customers.
  • Ability to communicate and foster positive business relationships (English required, a second language is a plus).
  • Basic understanding of web technologies.
  • Accountability and personal organization are essential.
  • Ability to establish milestones and keep all team members on task.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Problem-solving and high-level troubleshooting abilities.
  • Experience working within the Identity and Access Security space is a plus.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Cerby logo

About Cerby

Sourced by ZipRecruiter

Industry

Network security

Company size

11 - 50 Employees

Headquarters location

Alameda, CA, US

Year founded

2020

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