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Customer Success Partner Jobs (NOW HIRING)

Alignian

Success Partner

Manhattan, NY · On-site

Job brief We are seeking a dedicated and customer-focused Success Partner to join our team. As a Success Partner, you will play a pivotal role in ensuring the satisfaction and success of our clients.

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Customer Success Partner information

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$32.5K

$83.1K

$140K

How much do customer success partner jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer success partner in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What are the key skills and qualifications needed to thrive as a Customer Success Partner, and why are they important?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.
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Customer Success Partner jobs near you
Customer Success Partner Senior Advisor

Customer Success Partner Senior Advisor

SAP

Newtown Square, PA • On-site

Full-time

Posted 29 days ago

Job description

Requisition ID: 450987
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3
Additional Locations:
Original Posting Date: 04/06/26
Job Title: Customer Success Partner Senior Advisor
Location: Newtown Square, PA
Work Model: Hybrid work model.
Purpose and Objective:
SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for management, orchestration of resources, and execution of activities for a designated set of customer accounts.
Expectations and Tasks:
Develop and implement account strategies and consumption plans that drive customer outcomes. Engage with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice. Foster cloud subscription adoption, consumption, renewals, and expansion of SAP's footprint, ensuring seamless collaboration and partner selfsufficiency. Collaborate with partners and stakeholders to manage indirect cloud installed base. Enable and support partners in delivering customer success outcomes through engagement and education. Monitor customer usage and adoption, providing guidance on maintaining customer relationships post go-live. Ensure forecast cadences and manage renewal risk, driving cloud commercialization and renewal targets. Foster a seamless customer success collaboration model, increasing partner self-sufficiency and ecosystem capabilities.
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must include four (4) years involving each of the following:
  • ABAP/ ERP based development, quality and delivery skills;
  • SAP Data Quality Management, ETL Tools, SAP ECC OnPremise, S/4 HANA OnPremise, and S/4 HANA Cloud Public Edition;
  • Implementing ERP and S/4HANA solutions with project management and technical cutover skills;
  • HANA Studio Modeling; and
  • Implementing and positioning short engagements to resolve issues, business critical bottleneck, and position innovation with Customers or Partners.

Travel: Position requires up to 20% domestic travel to various and unanticipated customer sites for annual customer success plans and quarterly business reviews.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: The annual base salary range for this position is $125,923 - $196,350. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $154,000 - $261,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations:
Requisition ID: 450987
Posted Date: Jun 3, 2026
Work Area: Sales
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 20%
Location:

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