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Customer Success Leader Jobs (NOW HIRING)

Zinier

Customer Success Leader, US

Boston, MA · On-site

Zinier is searching for a hands-on, customer-obsessed Customer Success Leader who sees challenges as opportunities and customer success as the ultimate win. In this high-impact role, you will be the ...

Harvey

Customer Success Leader, Enterprise

New York, NY · On-site

$191K - $287K/yr

Role Overview Harvey is hiring an Enterprise Customer Success Leader to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise clients. This role will ...

Zinier

Customer Success Leader, US (Remote)

Boston, MA · Remote

Zinier is searching for a hands-on, customer-obsessed Customer Success Leader who sees challenges as opportunities and customer success as the ultimate win. In this high-impact role, you will be the ...

Viz.ai

Customer Success Leader, West Region

$152K - $187K/yr

THE ROLE Viz.ai is at an inflection point and Customer Success is central to how we continue to accelerate growth. We are looking for an exceptional CS leader to own the West and work closely with ...

University of New Mexico

Success Leader

Albuquerque, NM · On-site

$14.50/hr

Requisition ID req37105 Working Title Success Leader Pay $14.50 Hourly Campus Main - Albuquerque ... Provide stellar customer service * Represent the department at campus events & outreach activities ...

Enhesa

Customer Success Director

Arlington, VA

Overview of the position The Customer Success Director is a key leadership role, responsible for leading Enhesa's customer success team in support of client retention, customer value, service ...

Enhesa

Customer Success Director

Arlington, VA · On-site

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a ... Accountability and pride for your projects Overview of the position The Customer Success Director ...

ChurnZero

Senior Customer Success Manager

Washington, DC · Remote

$125K/yr

We're looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZero's largest and prestigious customers. In this role, you'll serve as a ...

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All JobsCustomer Success Leader Jobs

Customer Success Leader information

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$32.5K

$83.1K

$140K

How much do customer success leader jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
More about Customer Success Leader jobs
What cities are hiring for Customer Success Leader jobs? Cities with the most Customer Success Leader job openings:
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Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Leader

Customer Success Leader

Lennox International

Fort Lauderdale, FL • On-site

$75K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Lennox International rating

6.9

Company rating: 6.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

362nd of 486 rated machine equipment manufacturers

Job description

Who We Are
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits:
For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success
Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.
Key Responsibilities
  • Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
  • Build, maintain, and grow key relationships with targeted existing and prospective national accounts
  • Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
  • Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
  • Monitor customer success indicators and proactively address service gaps or risks
  • Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
  • Identify account expansion and growth opportunities within existing customer relationships
  • Negotiate pricing and terms of sales and service agreements in alignment with business objectives
  • Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

What We Are Looking For
  • Bachelor's degree or an equivalent combination of education and relevant experience
  • Five year sale experience
  • Expert-level relationship-building, listening, persuasion, and negotiation skills
  • Strong time management and organizational abilities
  • In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
  • Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
  • Excellent written and verbal communication skills
  • Substantial industry and product knowledge
  • Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $75,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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