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Customer Success Leader Jobs (NOW HIRING)

Steer Health

Customer Success Associate

Direct mentorship from senior Customer Success leadership * Clear path to Customer Success Manager or Account Manager * Exposure to healthcare AI and emerging technologies * Opportunity to help shape ...

RevolutionParts

Manager, Customer Success

Tempe, AZ

As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to ... As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving ...

Volie

Customer Success

Fort Myers, FL · On-site +1

Volie, a leader in BDC software for the automotive industry, seeks a dynamic and results-driven Customer Success Coach or Coordinator to join our team. In this remote role, you will play a key role ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site +1

Identify potential risks to successful adoption and proactively address them Collect customer feedback and share insights with Product and Customer Success leadership. Collaborate with Sales for ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

Identify potential risks to successful adoption and proactively address them Collect customer feedback and share insights with Product and Customer Success leadership. Collaborate with Sales for ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

Identify potential risks to successful adoption and proactively address them Collect customer feedback and share insights with Product and Customer Success leadership. Collaborate with Sales for ...

HireNow Staffing

Customer Success Manager

New York, NY · Remote

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire ... Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders ...

Athenahealth

Customer Success Manager

Boston, MA · On-site +1

$97K - $165K/yr

Customer Success Manager Position Summary Help healthcare organizations achieve better outcomes by ... The team partners with practice leaders, providers, and operational stakeholders to align solutions ...

Lexipol LLC

Customer Success Manager

Frisco, TX · Remote

This role is fully remote and reports into Customer Success leadership. What You'll Do Strategic Retention & Account Health (30%) * Own retention and long-term account health for a portfolio of ...

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All JobsCustomer Success Leader Jobs

Customer Success Leader information

See salary details

$32.5K

$83.1K

$140K

How much do customer success leader jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
More about Customer Success Leader jobs
What cities are hiring for Customer Success Leader jobs? Cities with the most Customer Success Leader job openings:
What states have the most Customer Success Leader jobs? States with the most job openings for Customer Success Leader jobs include:
What job categories do people searching Customer Success Leader jobs look for? The top searched job categories for Customer Success Leader jobs are:
Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 53% Full Time, 41% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Associate

Steer Health

Remote

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description

ABOUT STEER HEALTH
Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products - Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence - help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started.
We're a fast-growing startup, which means things move quickly, priorities evolve, and every team member has the opportunity to make a meaningful impact. If you're looking for a highly structured corporate environment, this probably isn't the role for you. If you're excited by solving problems, learning fast, and helping build something meaningful, we'd love to meet you.
What we are Looking For:
We're looking for a Customer Success Associate who wants to build a career in Customer Success, Account Management, or Healthcare Technology.
This is an entry-level role designed for someone who is eager to learn, naturally curious, highly organized, and excited to work directly with customers. You'll work closely with our VP of Customer Success and gain exposure to customer onboarding, relationship management, healthcare operations, AI technology, and revenue growth.
You might be a great fit if:
  • You're the person who asks thoughtful questions and genuinely wants to understand how things work.
  • You enjoy solving problems more than following rigid processes.
  • You like wearing multiple hats and learning new skills.
  • You can balance customer empathy with business priorities.
  • You want accelerated career growth and are willing to earn it.
    RESPONSIBILITIES
  • Support sales hand-off, customer onboarding and implementation activities
  • Help customers adopt and maximize value from Steer's platform
  • Monitor customer requests and ensure timely follow-up
  • Coordinate across Customer Success, Product and Engineering teams
  • Document customer feedback and identify trends
  • Assist with customer training and education initiatives
  • Help maintain customer health metrics and reporting
  • Participate in customer meetings and learn account management best practices
  • Identify opportunities to improve customer experience and internal processes
  • Jump in wherever needed, because startup life requires flexibility and teamwork

Requirements
  • 1-3 years of professional experience OR equivalent healthcare experience
  • Strong communication skills and professional presence
  • Exceptional curiosity and willingness to learn
  • Highly organized with strong attention to detail
  • Comfortable working in ambiguity and adapting to changing priorities
  • Self-starter who takes initiative without waiting for detailed instructions
  • Excited about startups, AI technology and building processes as you go
  • PREFERRED QUALIFICATIONS
  • Experience working in a healthcare setting such as hospital systems, medical practices or clinics.
  • Experience working for a healthcare technology company
  • Experience with AI, voice agent, or patient engagement platform implementations
  • Customer-facing experience
  • Startup experience
  • Project coordination or implementation experience
    Why Join Steer Health?
  • Direct mentorship from senior Customer Success leadership
  • Clear path to Customer Success Manager or Account Manager
  • Exposure to healthcare AI and emerging technologies
  • Opportunity to help shape processes and influence company growth
  • Fast learning environment with meaningful responsibility from day one
  • Work with a team passionate about improving healthcare experiences
  • If you're looking for a role where you can learn quickly, make an impact, and accelerate your career in Customer Success, we'd love to hear from you.

Benefits
• Competitive base salary commensurate with experience
• Full benefits package (medical, dental, vision)
• High-autonomy environment with direct access to executive leadership
• Structured operating cadence with clear goals, metrics, and career growth targets
• Work that touches 19M+ patients - the mission is real
• Flexible PTOs and Company Fixed Holidays

Apply