The Customer Success AD develops and executes strategic success plans, leads executive-level engagement, and serves as the primary advocate for customer needs while helping customers achieve ...
The Customer Success AD develops and executes strategic success plans, leads executive-level engagement, and serves as the primary advocate for customer needs while helping customers achieve ...
Scaled Customer Success
Boston, MA · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Scaled Customer Success
Boston, MA · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Client Success Leader
$130K - $160K/yr
As part of the Customer Success Team , you will focus on client interactions, operational processes ... Work with leadership to communicate and message actionable findings to support client understanding ...
Client Success Leader
$130K - $160K/yr
As part of the Customer Success Team , you will focus on client interactions, operational processes ... Work with leadership to communicate and message actionable findings to support client understanding ...
Scaled Customer Success
Manhattan, NY · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Scaled Customer Success
Manhattan, NY · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Scaled Customer Success
Manhattan, NY · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Scaled Customer Success
Manhattan, NY · On-site
The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...
Student Success Leader
Albuquerque, NM · On-site
$15/hr
The Student Success Leader will perform a combination of front desk and office support ... Strong interpersonal, communication, and customer service skills. Ability to manage multiple ...
Student Success Leader
Albuquerque, NM · On-site
$15/hr
The Student Success Leader will perform a combination of front desk and office support ... Strong interpersonal, communication, and customer service skills. Ability to manage multiple ...
Head of Customer Success
Costa Mesa, CA · On-site
$180 - $280/hr
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
$180 - $280/hr
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Client Success Leader
Atlanta, GA · On-site
The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...
Head of Customer Success
Costa Mesa, CA · On-site
$180 - $240/hr
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
$180 - $240/hr
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
Head of Customer Success
Costa Mesa, CA · On-site
This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...
You will work closely with Customer Success leadership and cross-functional partners to ensure clients are set up for success, following established playbooks and workflows to help drive adoption and ...
You will work closely with Customer Success leadership and cross-functional partners to ensure clients are set up for success, following established playbooks and workflows to help drive adoption and ...
Vice President Customer Success
Manhattan, NY · On-site
$190 - $230/hr
The Customer Success Management team (CSM) is part of Customer Experience, which also includes ... Partner with sales leadership and other functions to improve customer lifetime value (CLV) through ...
Vice President Customer Success
Manhattan, NY · On-site
$190 - $230/hr
The Customer Success Management team (CSM) is part of Customer Experience, which also includes ... Partner with sales leadership and other functions to improve customer lifetime value (CLV) through ...
Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals ... As our first dedicated Customer Success leader on the ground in Australia, you will own the post ...
New
Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals ... As our first dedicated Customer Success leader on the ground in Australia, you will own the post ...
New
Customer Success Division Leaders must maintain a high level of regulatory knowledge by attending state and federally produced webinars, training sessions, and educational events (when travel permits)
Customer Success Division Leaders must maintain a high level of regulatory knowledge by attending state and federally produced webinars, training sessions, and educational events (when travel permits)
Customer Success Manager
OR · On-site +1
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs. To be qualified for this role, you will have: * Growth company DNA as ...
Customer Success Manager
OR · On-site +1
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs. To be qualified for this role, you will have: * Growth company DNA as ...
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs. To be qualified for this role, you will have: * Growth company DNA as ...
Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs. To be qualified for this role, you will have: * Growth company DNA as ...
Director, Customer Success
OR · On-site +1
The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
Director, Customer Success
OR · On-site +1
The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! This role has direct people management responsibility for CSAM's, has ...
New
This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! This role has direct people management responsibility for CSAM's, has ...
New
This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! This role has direct people management responsibility for CSAM's, has ...
This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! This role has direct people management responsibility for CSAM's, has ...
Customer Success Leader information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success leader jobs pay per year?
What is a customer success leader?
How does a customer success leader balance strategic planning with day-to-day team management?
What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?
What is the difference between Customer Success Leader vs Customer Success Manager?
| Aspect | Customer Success Leader | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees customer success strategies, leads teams, and drives retention at a strategic level. | Manages individual customer accounts, ensures satisfaction, and supports retention efforts. |
| Required Credentials | Typically requires experience in customer success, leadership skills, and industry knowledge. | Requires customer success experience, communication skills, and industry familiarity. |
| Work Environment | Leadership teams, strategic planning, cross-department collaboration. | Direct interaction with customers, account management, and support teams. |
The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.
What cities are hiring for Customer Success Leader jobs?
Cities with the most Customer Success Leader job openings:
What states have the most Customer Success Leader jobs?
States with the most job openings for Customer Success Leader jobs include:
What job categories do people searching Customer Success Leader jobs look for?
The top searched job categories for Customer Success Leader jobs are:
- Customer Success Manager Govtech
- Associate Customer Success Manager
- Senior Customer Success Manager Edtech
- Founding Customer Success Manager
- Full Time Senior Customer Success Manager
- Full Time Customer Success Manager Edtech
- Remote Senior Customer Success Manager
- Customer Success Manager Remote Edtech
- Full Time Customer Success
- Remote Customer Success

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Wolters Kluwer rating
9.1
Based on 29 frontline employees who took The Breakroom Quiz
25th of 244 rated software companies
Job description
LOCATION: Hybrid - 8 days a month in the office (Chicago, Dallas, Indianapolis, Waltham, Philadelphia, Kennesaw)
OVERVIEW
The Customer Success AD is a senior individual contributor responsible for driving customer outcomes, value realization, and strategic partnership across a portfolio of Wolters Kluwer Health's largest, most complex, and highest-priority health system customers. Serving as a trusted advisor to executive, clinical, operational, and digital leaders, this role ensures customers maximize the value of their investments across the UpToDate portfolio, including UpToDate, Lexidrug, Patient Engagement solutions, and future products and capabilities. The Customer Success AD develops and executes strategic success plans, leads executive-level engagement, and serves as the primary advocate for customer needs while helping customers achieve measurable clinical, operational, financial, and patient experience outcomes.
Working in close partnership with Sales, Account Management, Product Management, Clinical teams, and Support, the Customer Success AD acts as the central orchestrator of the customer experience for assigned accounts. This role leverages deep healthcare industry knowledge, strong executive presence, and customer success expertise to strengthen strategic partnerships, drive portfolio adoption, identify opportunities for expanded value, and ensure long-term customer success. In addition, the Customer Success AD serves as a mentor and thought leader within the Customer Success organization, contributing best practices and helping advance the organization's customer-centric culture and capabilities.
RESPONSIBILITIES
Strategic Health System Partnership & Executive Engagement
- Serve as the primary Customer Success leader for an assigned portfolio of the organization's largest, most strategic, and most complex health system customers.
- Develop trusted relationships with executive, clinical, pharmacy, nursing, digital, operational, and administrative stakeholders across customer organizations.
- Establish a deep understanding of each customer's strategic priorities, organizational goals, operational challenges, and clinical initiatives.
- Lead executive business reviews, strategic planning sessions, and value realization discussions with senior customer stakeholders.
- Act as a trusted advisor, helping customers leverage CDSP solutions to achieve meaningful clinical, financial, and patient experience outcomes.
Portfolio Adoption & Value Realization
- Drive adoption, utilization, and value realization across the full UpToDate portfolio, including UpToDate, Lexidrug, Patient Engagement solutions, and future products, packages, and capabilities.
- Develop and execute comprehensive customer success plans aligned to customer goals and organizational priorities.
- Identify opportunities to increase awareness, adoption, workflow integration, and strategic use of portfolio capabilities across the health system.
- Partner with customer stakeholders to establish success metrics, monitor progress, and demonstrate measurable outcomes.
- Proactively identify risks to adoption, engagement, customer outcomes, or long-term partnership success and develop mitigation strategies.
Strategic Account Planning & Customer Success Execution
- Develop and maintain detailed account strategies, stakeholder maps, success plans, and engagement plans for assigned health systems.
- Coordinate customer success activities across multiple facilities, service lines, departments, and stakeholder groups within complex healthcare organizations.
- Ensure customer objectives, risks, opportunities, and outcomes are documented and actively managed.
- Leverage customer data, utilization trends, and health indicators to inform engagement strategies and recommendations.
- Drive accountability for achieving customer-defined success outcomes and maximizing customer value.
Commercial Partnership & Growth Enablement
- Partner closely with Sales counterparts to support retention, renewal, and expansion opportunities within assigned accounts.
- Provide strategic customer insights, adoption trends, executive relationship intelligence, and value realization metrics to inform account planning.
- Collaborate on customer engagement strategies, executive meetings, and renewal preparation activities.
- Identify opportunities for broader portfolio adoption and communicate customer needs and priorities to commercial partners.
- Support account growth objectives by ensuring customers understand and realize value from current and emerging CDSP capabilities.
Cross-Functional Leadership & Customer Advocacy
- Serve as the voice of the customer by communicating customer priorities, challenges, feedback, and market trends to internal stakeholders.
- Partner with Product Management, Clinical teams, Support, Marketing, and other functions to address customer needs and improve customer outcomes.
- Lead coordination of resources and stakeholders necessary to support complex customer initiatives, escalations, and strategic opportunities.
- Advocate for product enhancements, service improvements, and innovations that address customer challenges and advance customer success.
- Support adoption of new products, capabilities, and strategic initiatives across assigned accounts.
Thought Leadership & Organizational Influence
- Serve as a subject matter expert and mentor within the Customer Success organization, sharing best practices and expertise related to strategic account management and customer value realization.
- Contribute to the development of customer success methodologies, tools, processes, and engagement strategies.
- Support onboarding and development of Customer Success Managers and Senior Customer Success Managers through coaching and knowledge sharing.
- Participate in strategic initiatives that advance Customer Success capabilities and organizational objectives.
- Represent Customer Success in cross-functional projects, customer advisory activities, and strategic business initiatives as appropriate.
QUALIFICATIONS
Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
Experience: 6+ years of experience in Customer Success, Account Management, Product Marketing, or a related customer-facing role
Other Knowledge, Skills, Abilities or Certifications:
- Proven track record of influencing cross-functional partners (Sales, Product) without direct authority
- Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior
- Exceptional written and verbal communication skills, with the ability to: present to senior stakeholders; facilitate cross-functional alignment; clearly articulate tradeoffs and recommendations
- Provider/healthcare segment expertise strongly preferred
TRAVEL: Up to 40% of travel; as needed based on customer needs
#LI-Hybrid
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$122,300.00 - $218,550.00 USDThis role is eligible for Bonus.Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
What Wolters Kluwer employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom