ZipRecruiter

Log In

1

Customer Success Leader Jobs (NOW HIRING)

Logility

Client Success Leader

Atlanta, GA

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Pryzm

Scaled Customer Success

Boston, MA · On-site

The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization. This is not a traditional CSM role. You won't simply manage accounts or run check ...

Machinify

Client Success Leader

$130K - $160K/yr

As part of the Customer Success Team , you will focus on client interactions, operational processes ... Work with leadership to communicate and message actionable findings to support client understanding ...

Phocas Ltd

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $280/hr

This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...

Logility

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $240/hr

This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

This is a senior leadership role with full ownership of Gross Revenue Retention (GRR) and Customer Success Qualified Leads (CSQLs) at a global level - building a talent-dense team that operates with ...

OpenLoop Health, Inc

Customer Success Manager

You will work closely with Customer Success leadership and cross-functional partners to ensure clients are set up for success, following established playbooks and workflows to help drive adoption and ...

Miro Group

Vice President Customer Success

Manhattan, NY · On-site

$190 - $230/hr

The Customer Success Management team (CSM) is part of Customer Experience, which also includes ... Partner with sales leadership and other functions to improve customer lifetime value (CLV) through ...

Pano AI

Senior Customer Success Manager, Australia

Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals ... As our first dedicated Customer Success leader on the ground in Australia, you will own the post ...

New

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsCustomer Success Leader Jobs

Customer Success Leader information

See salary details

$32.5K

$83.1K

$140K

How much do customer success leader jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

More about Customer Success Leader jobs

What cities are hiring for Customer Success Leader jobs?

Cities with the most Customer Success Leader job openings:

What states have the most Customer Success Leader jobs?

States with the most job openings for Customer Success Leader jobs include:

What job categories do people searching Customer Success Leader jobs look for?

The top searched job categories for Customer Success Leader jobs are:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Leader

Logility

Atlanta, GA

Full-time

Re-posted 3 days ago

Job description

ABOUT THE COMPANY

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com.

Job Description:

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention. 

Responsibilities:

Our next Client Success Leader will need to have a passion to help clients while effectively managing the team and programs to achieve enterprise (vs. department) level engagement in their assigned accounts. They will develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics. This leader will be accountable for building programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth. They will be responsible for proactively identifying issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts. Collaborating with Marketing on outreach programs will be imperative to drive value and growth. 

The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her organization as well as the company in general. Collaborates with peers and talent team to create and update Job scorecards to align to today’s roles. Effectively interviews candidates and actively on-boards new team members and effectively mentors them to becoming proficient team members.

Recruiting Guidelines:

· 5 Years of Client Success Management experience

· MBA is highly desirable, 4-year college degree required

· Demonstrated the ability to manage a team of at least ten

· Prior experience with tech touch application like Gainsight preferable

Apply