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Customer Success Manager Govtech Jobs (NOW HIRING)

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

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Customer Success Manager Govtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager govtech jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager govtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

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Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, 17% Hybrid, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Authorium, Inc

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

ABOUT AUTHORIUM
Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local, and federal agencies, and we sit at the intersection of modernization, public service, and AI developments. Our team moves fast, wears multiple hats, and build for impact.
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE
We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product.
You will develop a deep understanding of each customer's workflows, usage patterns, and operational needs, paired with an equally deep understanding of how Authorium works under the hood: translating customer technical usage and needs into structured input for Product, and translating product roadmap and capabilities into language non-technical customer leadership can act on.
You will carry a portfolio of customer accounts and be accountable for adoption metrics, understanding user experience, customer health indicators, potential expansion signals, and ultimately be measured by retention outcomes. You will be the connective tissue between our customers, our product organization, and our revenue team.
WHAT YOU'LL OWN
Adoption Depth: Drive customers from implementation into active, measurable, durable product usage. Build adoption plans grounded in each customer's actual workflows, not generic playbooks. Track usage signals and intervene with substance when adoption stalls.
User Experience & Customer Workflow Mastery: Become a true expert in how each customer uses Authorium day to day - the people, the processes, the friction points, the workarounds. Surface the user-experience reality that account-level metrics alone won't show.
Product Liaison: Serve as the structured voice of the customer to Product and Engineering. Translate raw customer feedback into prioritized, contextualized product input that helps shape roadmap decisions and improves user experience to solidify adoption and growth.
Customer Translation: Translate the product roadmap, new capabilities, and platform direction into language non-technical customer leadership can use. Help customer stakeholders understand what's coming, what it means for their work, and how to plan for it.
Customer Accounts Team Member: Operate as a peer alongside commercial Account Managers, sharing context, surfacing signals, and coordinating on customer strategy. You bring the adoption and product lens; together with the AM team, you cover the customer end to end.
Cross-Functional Coordination: Partner with Solutions and Implementation during onboarding handoffs. Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it.
WHAT SUCCESS LOOKS LIKE
First 30 Days: Onboarded onto core product usage patterns, product and customer metrics, and learning the customer portfolio and business cases. Actively shadowing current team calls and contributing to debriefs. Developing a clear picture of each account's workflows, stakeholders, and adoption status.
First 90 Days: Preparing and leading customer engagement motions in collaboration with other team members. Forming initial customer adoption plans and documentation for every account. Reviewing and evaluating key customer health indicators on a regular (weekly) basis. Contributing to cross-functional customer health internal scrums, and proactively supporting proactive engagement motions.
First 6 Months: Established a picture of overall customer portfolio adoption, health, and retention path (risk, opportunities). Coordinating closely with Sales, Support, Delivery, Product to influence plans around broader customer adoption patterns. Ongoing contributions to process development.
WHAT WE'RE LOOKING FOR
  • 1-3 years in a customer-facing role with substantive product depth - CSM, solutions consulting, technical account management, implementation, or product-adjacent client services. GovTech or B2B SaaS preferred but not required
  • Scrappy and confident - you operate with high autonomy, you don't wait to be told how to engage a customer, and you bring a point of view to the conversation
  • A natural translator: equally comfortable explaining a customer's technical usage and needs to a product team, and explaining a product roadmap to a non-technical customer leadership team
  • Data forward - you can read a usage dashboard, build analyses, and use evidence to back up a recommendation
  • Comfortable presenting - to customer executives, to internal product leadership, to mixed audiences. You can hold the room without overselling.
  • A team player by default - you operate well alongside Account Managers, Solutions, Support, and Product, and you understand that no single function owns the customer alone
  • Curious about how software products work and motivated to develop real product depth, without needing to be the one configuring it
  • Self-aware about scope: you can go deep on the right things and resist the pull to disappear into every weed of every customer issue
  • Startup-ready: comfortable with ambiguity, excited by building from scratch, and energized (not overwhelmed) by wearing multiple hats
BONUS POINTS
  • Experience / knowledge of government, procurement, grants, or compliance-adjacent industries
  • Familiarity with tools like Jira, Pendo, Claude, Miro, Notion, Teamwork
  • Based in the Washington DC metro area with interest in regular in-person customer collaboration
WHAT WE OFFER
  • $70,000 - $95,000 competitive base salary with variable compensation tied to customer outcomes (including retention and product usage)
  • Equity participation in a growing GovTech company
  • In office (Washington DC)
  • 100% employer-funded medical, dental, and vision insurance
  • 401(k) with Profit Sharing Plan
  • Flexible PTO
  • $500 home office stipend
  • Commuter stipend

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