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Customer Success Manager Govtech Jobs (NOW HIRING)

BS&A Software

Customer Success Manager

Bath, MI · On-site

Customer Success Manager (Hybrid) Department:Customer Success Position Type:Full-Time Years of ... or GovTech industry. * Experience working with local governments and navigating complex ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

We Recruit

Customer Success Manager

Los Angeles, CA

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Doss

Customer Success Manager

San Francisco, CA · Hybrid

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of ...

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All JobsCustomer Success Manager Govtech Jobs

Customer Success Manager Govtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager govtech jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success manager govtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

More about Customer Success Manager Govtech jobs
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What job categories do people searching Customer Success Manager Govtech jobs look for? The top searched job categories for Customer Success Manager Govtech jobs are:
Customer Success Manager Govtech jobs near you
Customer Success Manager

Customer Success Manager

BS&A Software

Bath, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Title:Customer Success Manager (Hybrid)
Department:Customer Success
Position Type:Full-Time
Years of Experience:3+
Travel Requirements:~30%
Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Customer Success Manager (CSM) to join our team and contribute to our high level of customer service.
Position Overview: We are seeking a proactive, customer-focused Customer Success Manager (CSM) to ensure our customers achieve success on our Cloud platform. This is a hands-on role requiring deep knowledge and expertise in both customer business processes and BS&A Products. This role will partner with:
  • New Cloud Customers - including large new implementations, upgrades from our on-premise solution, and customers from recent acquisitions - to ensure smooth onboarding, drive adoption, and deliver measurable early value on our Cloud platform.
  • Tenured Cloud Customers - including large accounts and those at risk (Yellow/Red) - to ensure timely resolution of challenges and maintain strong satisfaction.

The CSM serves as each customer's dedicated advocate, aligning their needs with our resources to deliver an exceptional experience. Success will be measured by customer adoption, early value realization, satisfaction, and improved NPS scores.
Key Responsibilities:
Post-Go-Live Engagement: Serve as the main point of contact for designated customers as they go-live on our Cloud product, ensuring a seamless onboarding and ramp up experience.
Adoption & Value Realization: Work closely with customers to understand their objectives, monitor progress, and provide guidance to maximize platform adoption and usage.
Customer Advocacy: Act as the voice of the customer internally, escalating issues and coordinating with Support, Product, and Implementation teams to ensure timely resolution.
Proactive Guidance: Provide best practices, training recommendations, and resources tailored to their specific needs to help customers achieve early wins.
Success Planning: Develop and maintain a success plan for each customer, documenting key goals, timelines, and milestones.
Health Monitoring: Track customer sentiment and engagement, proactively addressing risks to satisfaction or adoption.
NPS Improvement Focus: Partner with leadership and team members across departments to implement initiatives aimed at improving NPS and overall customer sentiment.
Collaboration: Work cross-functionally with Account Management, Product Management, Professional Services, and Support teams to align customer outcomes with organizational objectives.
Success Metrics:
  • High NPS for assigned customers
  • 100% Customer Retention
  • Timely resolution of escalated situations
  • Reduction of recurring first year customer concerns through cross-departmental collaboration
  • Increased number of customers willing to serve as references and promoters

Qualifications:
  • 3+ years in Account Management, Product Management, Professional Services, or Support, ideally in the SaaS or GovTech industry.
  • Experience working with local governments and navigating complex organizational structures.
  • Strong knowledge of customer business processes.
  • Deep subject matter expertise with BS&A Software Products.
  • Strong relationship management, communication, time management, and presentation skills.
  • Ability to manage multiple high-profile accounts simultaneously.
  • Problem-solving mindset with a customer-first approach.
  • Organized and detail oriented.
  • Familiarity with customer health metrics, NPS, and onboarding best practices.
  • Understanding of local government workflows, compliance requirements, and public sector technology adoption is a plus.
  • Working knowledge of BS&A's .Net and Cloud local government software solutions.
  • Proficiency with Salesforce.

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
  • Competitive Pay
  • Health Insurance - BCBS of Michigan - Employer-paid premium
  • Health Savings Plan - Employer contributes 75%
  • Dental Insurance - Employer-paid premium
  • Vision Insurance - Employer-paid premium
  • Retirement - 401(k) - Employer-paid
  • Retirement - 401(k) - Discretionary Employer match of 50% of team member contribution
  • Paid Parental Leave
  • Disability Insurance - Employer-paid premium
  • Life Insurance - Employer-paid premium
  • Generous PTO and Holiday Time
  • Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

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