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Customer Success Manager Govtech Jobs (NOW HIRING)

Kodex, Inc

Customer Success Manager

$120K - $155K/yr

The Role Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention ... Background in a regulated industry - fintech, legaltech, healthtech, or govtech * Series A / B ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Suvoda

Customer Success Manager

Conshohocken, PA

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

PEX

Customer Success Manager

Customer Success Manager At PEX, Customer Success isn't just a department -- it's the heart of our business. As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

NEOGOV

Customer Success Manager - Small Business

Customer Success Manager Please note that this is a fully remote, individual contributor role based ... in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Empyra Inc.

WI · On-site

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

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Customer Success Manager Govtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager govtech jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success manager govtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

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For Customer Success Manager Govtech jobs, the most frequently searched job titles are:

Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

Kodex, Inc
Network Security • 1 - 10 employees
Learn more about Kodex, Incexternal

$120K - $155K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About the company
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, Peak XV and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.
By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.
The Role
Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes - leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.
As the fourth member of our Customer Success team, you'll take full ownership of your accounts while also helping expand and refine the foundational systems that drive CS at scale - including playbooks, processes, and tooling. This is a high-ownership role that combines technical acumen, strategic thinking, and hands-on relationship management. You'll shape the customer journey and help build the operating model as we grow.
This is a U.S.-based remote role with working hours aligned to Pacific Time (PST).
Key Responsibilities
  • Strategy & Goal Development: Drive the post-sales experience from adoption to renewal in close partnership with Sales and Business Operations. Own account planning, success tracking, and team alignment.
  • Implementation & Planning: Set post-sale requirements and onboarding plans to ensure a seamless, high-impact launch experience.
  • Customer Relationship Management: Build and nurture relationships across accounts to drive value and deepen trust.
  • Issue Management: Triage, resolve, and track customer-reported issues - escalating to Engineering when needed and ensuring clear, timely communication back to the customer.
  • Customer Advocacy: Champion customer needs within the product roadmap. Influence prioritization and ensure CS feedback loops are part of product development.
  • Creativity & Scale: Use data and customer insights to design engagement strategies that scale across accounts and lifecycle stages.
  • CS Process & Tooling: Help design and improve internal workflows, tooling, and external-facing programs like onboarding, QBRs, and feedback capture.
  • Team Collaboration: Partner cross-functionally with Sales, Product, and Engineering to accomplish Customer Success priorities.

What You Bring
  • 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
  • Experience managing high-ARR, high-touch customers with real strategic complexity
  • Proven track record of delivering customer and business outcomes in innovative ways
  • Customer-centric mindset and enough technical fluency to hold your own during implementations and product deep-dives
  • Excellent executive-level communication and presentation skills - able to translate clearly and hold a QBR-caliber conversation
  • Strong organizational skills and comfort working in a fast-paced, ambiguous startup environment
  • Comfort working in fast-paced, ambiguous environments with shifting priorities
  • Comfortable working core Pacific Time hours

Nice to have
  • HubSpot experience
  • Background in a regulated industry - fintech, legaltech, healthtech, or govtech
  • Series A / B / early-stage SaaS experience where you built CS process from scratch
  • Founding CSM or first-few-CSM patterns on your resume
  • Consulting background

Benefits
  • Remote-first within the U.S.
  • Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco
  • Competitive salary and meaningful equity
  • Unlimited PTO + 14 company holidays
  • 12 weeks of fully paid parental leave, with a flexible return-to-work policy
  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan
  • Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.

Equal Employment Opportunities at the Company
Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Apply