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Customer Success Manager Govtech Jobs in Washington

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Kipu Health

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) The Customer Success Manager (CSM) owns the success, retention, and adoption of a defined portfolio of customers. This role operates with a high degree of independence ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Windward

Customer Success Manager

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

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Customer Success Manager Govtech information

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What are popular job titles related to Customer Success Manager Govtech jobs in Washington? For Customer Success Manager Govtech jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Washington look for? The top searched job categories for Customer Success Manager Govtech jobs in Washington are:
What cities in Washington are hiring for Customer Success Manager Govtech jobs? Cities in Washington with the most Customer Success Manager Govtech job openings:
Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Authorium, Inc

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

ABOUT AUTHORIUM
Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local, and federal agencies, and we sit at the intersection of modernization, public service, and AI developments. Our team moves fast, wears multiple hats, and build for impact.
ABOUT THE CUSTOMER SUCCESS MANAGER ROLE
We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product.
You will develop a deep understanding of each customer's workflows, usage patterns, and operational needs, paired with an equally deep understanding of how Authorium works under the hood: translating customer technical usage and needs into structured input for Product, and translating product roadmap and capabilities into language non-technical customer leadership can act on.
You will carry a portfolio of customer accounts and be accountable for adoption metrics, understanding user experience, customer health indicators, potential expansion signals, and ultimately be measured by retention outcomes. You will be the connective tissue between our customers, our product organization, and our revenue team.
WHAT YOU'LL OWN
Adoption Depth: Drive customers from implementation into active, measurable, durable product usage. Build adoption plans grounded in each customer's actual workflows, not generic playbooks. Track usage signals and intervene with substance when adoption stalls.
User Experience & Customer Workflow Mastery: Become a true expert in how each customer uses Authorium day to day - the people, the processes, the friction points, the workarounds. Surface the user-experience reality that account-level metrics alone won't show.
Product Liaison: Serve as the structured voice of the customer to Product and Engineering. Translate raw customer feedback into prioritized, contextualized product input that helps shape roadmap decisions and improves user experience to solidify adoption and growth.
Customer Translation: Translate the product roadmap, new capabilities, and platform direction into language non-technical customer leadership can use. Help customer stakeholders understand what's coming, what it means for their work, and how to plan for it.
Customer Accounts Team Member: Operate as a peer alongside commercial Account Managers, sharing context, surfacing signals, and coordinating on customer strategy. You bring the adoption and product lens; together with the AM team, you cover the customer end to end.
Cross-Functional Coordination: Partner with Solutions and Implementation during onboarding handoffs. Coordinate with Support and Training on customer issues that touch enablement or adoption. Work with Marketing on case studies and references where adoption stories warrant it.
WHAT SUCCESS LOOKS LIKE
First 30 Days: Onboarded onto core product usage patterns, product and customer metrics, and learning the customer portfolio and business cases. Actively shadowing current team calls and contributing to debriefs. Developing a clear picture of each account's workflows, stakeholders, and adoption status.
First 90 Days: Preparing and leading customer engagement motions in collaboration with other team members. Forming initial customer adoption plans and documentation for every account. Reviewing and evaluating key customer health indicators on a regular (weekly) basis. Contributing to cross-functional customer health internal scrums, and proactively supporting proactive engagement motions.
First 6 Months: Established a picture of overall customer portfolio adoption, health, and retention path (risk, opportunities). Coordinating closely with Sales, Support, Delivery, Product to influence plans around broader customer adoption patterns. Ongoing contributions to process development.
WHAT WE'RE LOOKING FOR
  • 1-3 years in a customer-facing role with substantive product depth - CSM, solutions consulting, technical account management, implementation, or product-adjacent client services. GovTech or B2B SaaS preferred but not required
  • Scrappy and confident - you operate with high autonomy, you don't wait to be told how to engage a customer, and you bring a point of view to the conversation
  • A natural translator: equally comfortable explaining a customer's technical usage and needs to a product team, and explaining a product roadmap to a non-technical customer leadership team
  • Data forward - you can read a usage dashboard, build analyses, and use evidence to back up a recommendation
  • Comfortable presenting - to customer executives, to internal product leadership, to mixed audiences. You can hold the room without overselling.
  • A team player by default - you operate well alongside Account Managers, Solutions, Support, and Product, and you understand that no single function owns the customer alone
  • Curious about how software products work and motivated to develop real product depth, without needing to be the one configuring it
  • Self-aware about scope: you can go deep on the right things and resist the pull to disappear into every weed of every customer issue
  • Startup-ready: comfortable with ambiguity, excited by building from scratch, and energized (not overwhelmed) by wearing multiple hats
BONUS POINTS
  • Experience / knowledge of government, procurement, grants, or compliance-adjacent industries
  • Familiarity with tools like Jira, Pendo, Claude, Miro, Notion, Teamwork
  • Based in the Washington DC metro area with interest in regular in-person customer collaboration
WHAT WE OFFER
  • $70,000 - $95,000 competitive base salary with variable compensation tied to customer outcomes (including retention and product usage)
  • Equity participation in a growing GovTech company
  • In office (Washington DC)
  • 100% employer-funded medical, dental, and vision insurance
  • 401(k) with Profit Sharing Plan
  • Flexible PTO
  • $500 home office stipend
  • Commuter stipend

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