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Customer Success Manager Govtech Jobs (NOW HIRING)

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

ResMed

Customer Success Manager

Austin, TX · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

ResMed

Customer Success Manager

Joliet, IL · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Vectra

Customer Success Manager

OR · Remote

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology ...

ResMed

Customer Success Manager

Brentwood, TN · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

ResMed

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

Workana

Customer Success Manager

Customer Success Manager Masttro is the global leader in wealth technology for aggregating, visualizing, and managing complex portfolios across all asset classes, jurisdictions, currencies, and ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

AssistIQ

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Route

Customer Success Manager

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...

Incident IQ LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Incident IQ HQ (Atlanta) About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts ...

Dealhub

Customer Success Manager

DealHub Customer Success Manager DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue ...

Summize

Customer Success Manager

Boston, MA · On-site

Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...

RCRM Onboarding

Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution tailored for recruitment and headhunting/executive search firms. Trusted by agencies in over 100 countries ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech Jobs

Customer Success Manager Govtech information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager govtech jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success manager govtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a Customer Success Manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

More about Customer Success Manager Govtech jobs
What cities are hiring for Customer Success Manager Govtech jobs? Cities with the most Customer Success Manager Govtech job openings:
What states have the most Customer Success Manager Govtech jobs? States with the most job openings for Customer Success Manager Govtech jobs include:
What job categories do people searching Customer Success Manager Govtech jobs look for? The top searched job categories for Customer Success Manager Govtech jobs are:
Customer Success Manager Govtech jobs near you
Infographic showing various Customer Success Manager Govtech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

KMS Lighthouse

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 hours ago

Job description

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in providing SaaS knowledge management solutions.

Our customers’ satisfaction is the key to our success, making our Customer Success role a vital component of our company’s growth. As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an advocate for KMS Lighthouse and for the client to ensure seamless delivery and support in all areas.


Responsibilities:
  • Build and maintain strong, positive business relationships with enterprise-level clients (C-level executives, Directors, Managers, etc.)
  • Support the implementation team in the onboarding process of new clients ensuring flawless delivery.
  • Identify opportunities for expansions and upsells within client accounts and manage the negotiation process.
  • Work closely with internal teams to ensure flawless delivery.
  • Manage QBRs with your customers.
  • Join calls with clients to understand their needs, tackle problems, and where necessary escalate the case to the relevant internal team.
  • Actively engage with multiple contacts in each account to ensure amazing partnership and communication.
  • Manage escalation events like a pro.
  • Develop deep understanding of the product to address the business needs of your clients.
  • Collaborate with the sales team to achieve customer satisfaction and company growth.

Benefits:
  • Medical, Vision, Dental
  • 401K + 401K Match
  • 11 Paid Holidays
  • PTO & Sick Days

Requirements:
  • 2+ years of experience as a Customer Success Manager, Account Manager, or similar role within a SaaS organization
  • Prior experience working at a SaaS-based company is a must.
  • Prior experience identifying areas of opportunity and managing the upsell.
  • Prior experience supporting and interfacing with enterprise level organizations is required.
  • Great interpersonal skills with strong customer-facing and presentation skills.
  • Proactive problem-solver who is not afraid to break boundaries.
  • Team player with strong ability to motivate people.
  • High prioritization and organization skills.
  • Superb written and verbal communication skills.