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Customer Success Leader Jobs (NOW HIRING)

University of New Mexico

Success Leader

Albuquerque, NM · On-site

$14.50/hr

Requisition ID req37105 Working Title Success Leader Pay $14.50 Hourly Campus Main - Albuquerque ... Provide stellar customer service * Represent the department at campus events & outreach activities ...

Miro

Vice President Customer Success

San Francisco, CA · On-site

Strategic Global Customer Success Leader The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise ...

Miro

Vice President Customer Success

Manhattan, NY · On-site

Strategic Global Customer Success Leader The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise ...

Miro

Vice President Customer Success

New York, NY · On-site +1

About the role Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs.

Patlytics

Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

About Patlytics Patlytics is the leading suite of AI-powered patent workflow solutions that ... Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will ...

American Software

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

ChurnZero

Senior Customer Success Manager

Washington, DC · Remote

$125K/yr

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a ...

Wolters Kluwer

Customer Success Associate Director

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success AD develops and executes strategic success plans, leads executive-level engagement, and serves as the primary advocate for customer needs while helping customers achieve ...

American Software

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Logility

Client Success Leader

Atlanta, GA · On-site

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution ...

Wolters Kluwer

Customer Success Associate Director

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success AD develops and executes strategic success plans, leads executive-level engagement, and serves as the primary advocate for customer needs while helping customers achieve ...

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Showing results 21-40

All JobsCustomer Success Leader Jobs

Customer Success Leader information

See salary details

$32.5K

$83.1K

$140K

How much do customer success leader jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

More about Customer Success Leader jobs

What cities are hiring for Customer Success Leader jobs?

Cities with the most Customer Success Leader job openings:

What states have the most Customer Success Leader jobs?

States with the most job openings for Customer Success Leader jobs include:

What job categories do people searching Customer Success Leader jobs look for?

The top searched job categories for Customer Success Leader jobs are:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Success Leader

University of New Mexico

Albuquerque, NM • On-site

$14.50/hr

Full-time

Re-posted 19 days ago

University Of New Mexico rating

8.4

Company rating: 8.4 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

99th of 618 rated colleges and universities

Job description

Requisition ID
req37105
Working Title
Success Leader
Pay
$14.50 Hourly
Campus
Main - Albuquerque, NM
Department
El Centro De La Raza (942A)
Employment Type
Student Employment
Student Type
Work-Study
Status
Non-Exempt
Background Check Required
For Best Consideration Date
7/13/2026
Position Summary
El Centro de la Raza will positively impact the transition, retention, and graduation of students through an engaging environment built on academic, cultural, personal, and professional activities. El Centro's Student Success Leaders are critical to our mission, as undergraduate student employees who assist with managing our front office/reception area and helping professional staff with projects. Student Success Leaders are responsible for being the first point of contact for El Centro's visitors, including students, staff, and community members. As such, Student Success Leaders are responsible for keeping the "Home Away From Home" environment that El Centro is known for and directing students and other visitors to appropriate resources on campus. Student Success Leaders will leave UNM & El Centro not only equipped with the knowledge learned from their program of study but also with hands-on experience and tangible skills for post-graduation endeavors.
DUTIES AND RESPONSIBILITIES:
  • Create a fun, welcoming, & professional environment for students and families
  • Provide stellar customer service
  • Represent the department at campus events & outreach activities, effectively communicating the value of UNM programs to visitors
  • Communicate with students, staff, faculty, and community
  • General office duties such as managing the reception area, directing phone calls, attending to emails, scheduling appointments, etc.
  • Assist in the creation of fliers and other marketing materials
  • Manage and archive materials and files
  • Help with events, workshops, & other tasks
  • Other job-related duties as assigned

Minimum Qualifications
Preferred Qualifications
PREFERENCES:
  • Excellent customer service
  • Ability to work in a team environment
  • Ability to understand and follow specific instructions and procedures
  • Professional attitudes: punctual, responsible, reliable, and proactive
  • Fluent in Spanish and English is preferred but not required
  • Ability to prioritize when assigned multiple tasks
  • Ability to understand most operating systems and computer software
  • Ability to maintain calendars and schedule appointments
  • Must have strong interpersonal and communication (written & oral) skills to work effectively with a wide range of diverse communities

Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
To be considered for this position, you must include the following with your application:Resume, Cover Letter, & Fall 2026 Schedule of Availability
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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