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Customer Success Leader Jobs in Virginia (NOW HIRING)

Cvent

Director, Customer Success

Tysons, VA · On-site

Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider ... Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding ...

Yes Energy

Customer Success Manager

Richmond, VA · On-site

$80K - $95K/yr

  • Medical

  • Retirement

  • PTO

Yes Energy's industry-leading electric power trading analytics software provides real-time ... The Customer Success team leads in achieving this part of our mission by providing industry-leading ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

  • Dental

Opportunity to work with the leading dental technology in the market. * A collaborative and ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...

Motorola

Customer Success Advocate

Alberta, VA · On-site

Build and maintain strong, trusted relationships with operational leadership and end users across ... Partner with customers to define success criteria, baselines, and measurable outcomes (e.g ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

  • Dental

Opportunity to work with the leading dental technology in the market. * A collaborative and ... As a Customer Success Manager, you'll be at the heart of that mission, ensuring our customers ...

OneArc

Customer Success Engineer

Mclean, VA

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

... Leads and Product Managers. * Integration Solutions: Partner with internal stakeholders and ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. As a Customer Success Manager, you will partner with customer stakeholders to understand their business ...

Signal Vine, LLC

Customer Success Consultant

Alexandria, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform ... Perform other customer success or support tasks as required Qualifications Who You Are First of all ...

Signal Vine, Inc

Customer Success Consultant

Alexandria, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform ... Perform other customer success or support tasks as required Qualifications Who You Are First of all ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

You will serve as a strategic advisor to empower leading organizations to transform their work ... As a Customer Success Manager, your task will be to ensure progress against key customer outcomes ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

Zoomph

Customer Success Specialist

Reston, VA · On-site

$65K/mo

The Customer Success Specialist will be responsible for addressing client inquiries ... Leadership & Communication: Excellent verbal and written communication skills, with experience ...

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Virginia

Customer Success Leader information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do customer success leader jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success leader in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Virginia?

For Customer Success Leader jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Leader jobs in Virginia look for?

The top searched job categories for Customer Success Leader jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Leader jobs?

Cities in Virginia with the most Customer Success Leader job openings:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Director, Customer Success

Cvent

Tysons, VA • On-site

Full-time

Re-posted 2 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will:
  • Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers.
  • Own net revenue retention and gross retention targets, building the programs, playbooks, and team capabilities needed to consistently achieve and exceed goals.
  • Design and scale a proactive, data-driven Customer Success model that segments customers by complexity, potential, and risk - ensuring the right engagement at the right time across enterprise, mid-market, and SMB customers throughout the full customer lifecycle.
  • Define and execute a Customer Success AI strategy, leveraging intelligent tooling and automation to enhance customer health monitoring, accelerate time-to-value, personalize customer engagement, and deliver measurable outcomes at scale.
  • Identify at-risk accounts through AI-powered health scoring, usage data, and predictive signals, and lead the organization to intervene effectively to reduce churn and drive retention.
  • Drive product adoption and digital engagement strategies that deepen platform utilization across all Cvent products, ensuring customers unlock the full value of their investment.
  • Partner with Sales and Finance to build a strong expansion and upsell motion, equipping Customer Success Managers to identify opportunities within the existing customer base.
  • Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to close feedback loops, influence the product roadmap, and ensure customers realize the full value of Cvent's platform.
  • Champion the adoption of AI-powered tools and workflows within the Customer Success team, improving CSM productivity, reducing manual effort, and freeing capacity for high-value customer engagement.
  • Build, coach, and develop a high-performing global team of Customer Success Managers and team leads across multiple regions, fostering a culture of accountability, curiosity, innovation, and customer centricity.
  • Define and operationalize key success metrics including NPS, CSAT, time-to-value, product adoption, NRR, GRR, and expansion revenue to drive continuous improvement across the organization.

Here's What You Need:
  • 15+ years of experience in Customer Success, account management, or related customer-facing roles, with at least 8 years in a leadership capacity managing teams and managers.
  • Deep expertise in SaaS business models, with a strong understanding of customer lifecycle management, renewal and expansion motions, and what drives long-term retention.
  • Demonstrated success owning and improving net revenue retention in a B2B SaaS environment, with experience managing a large and diverse book of business.
  • Strong analytical mindset with the ability to build and leverage customer health frameworks, usage data, and business intelligence to prioritize efforts and make informed decisions.
  • Proven experience leveraging AI, automation, and emerging technologies to improve Customer Success operations, enhance the customer experience, increase team efficiency, and drive measurable business outcomes.
  • Demonstrated ability to lead organizational transformation and change management initiatives, with experience evolving Customer Success teams from reactive to proactive, AI-augmented operating models.
  • Experience leading global Customer Success teams across multiple regions, with an understanding of how to adapt engagement models and team structures to serve diverse markets effectively.
  • Experience in the event technology, hospitality, or marketing technology space is a plus, with the ability to quickly develop deep knowledge of Cvent's platform and customer use cases.
  • Proven ability to build and scale Customer Success teams and processes in a high-growth environment, including playbook development, tooling, and CSM enablement.
  • Exceptional communication and executive presence, with the ability to build trusted relationships with senior customer stakeholders.
  • Bachelor's Degree required.

Apply