Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Position Summary The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a ...
Customer Success Manager
Beachwood, OH · On-site
Provide regular reporting and insights to leadership on customer health, adoption trends, renewal readiness, and customer success performance. Cross-Functional Collaboration * Collaborate with ...
Customer Success Manager
Beachwood, OH · On-site
Provide regular reporting and insights to leadership on customer health, adoption trends, renewal readiness, and customer success performance. Cross-Functional Collaboration * Collaborate with ...
Customer Success Manager
Columbus, OH · Remote
$77K - $112K/yr
As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... You will partner with maintenance and reliability leaders to develop strategies that maximize the ...
Customer Success Manager
Columbus, OH · Remote
$77K - $112K/yr
As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... You will partner with maintenance and reliability leaders to develop strategies that maximize the ...
Customer Success Specialist
Troy, OH · On-site
The Customer Success Specialist is responsible for driving customer retention, renewal execution ... Communicates clearly and effectively, including leading customer discussions and QBRs · Business ...
Customer Success Specialist
Troy, OH · On-site
The Customer Success Specialist is responsible for driving customer retention, renewal execution ... Communicates clearly and effectively, including leading customer discussions and QBRs · Business ...
Customer Success Manager
Cincinnati, OH · On-site
Build and maintain trusted advisor relationships with executive sponsors, IT leaders, and end users ... Customer Success Planning & QBRs * Build and execute individualized Customer Success Plans tied to ...
Customer Success Manager
Cincinnati, OH · On-site
Build and maintain trusted advisor relationships with executive sponsors, IT leaders, and end users ... Customer Success Planning & QBRs * Build and execute individualized Customer Success Plans tied to ...
Customer Success Manager
Dublin, OH · On-site
The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Ability to work in a team environment and demonstrate leadership, presentation, and planning ...
Customer Success Manager
Dublin, OH · On-site
The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Ability to work in a team environment and demonstrate leadership, presentation, and planning ...
Customer Success Manager
Richfield, OH · On-site
Position Summary The ezICHRA Customer Success Manager is responsible for delivering an exceptional ... Key Responsibilities Functional Leadership & Ownership • Serve as the primary point of contact ...
Customer Success Manager
Richfield, OH · On-site
Position Summary The ezICHRA Customer Success Manager is responsible for delivering an exceptional ... Key Responsibilities Functional Leadership & Ownership • Serve as the primary point of contact ...
Customer Success Manager
Cincinnati, OH · On-site
Job Summary The Customer Success Manager serves as the primary business partner for an assigned ... Qualify, distribute, and aggressively follow up on company-generated leads and project ...
Customer Success Manager
Cincinnati, OH · On-site
Job Summary The Customer Success Manager serves as the primary business partner for an assigned ... Qualify, distribute, and aggressively follow up on company-generated leads and project ...
Customer Success Manager
Richfield, OH · On-site
Position Summary The ezICHRA Customer Success Manager is responsible for delivering an exceptional ... Key Responsibilities Functional Leadership & Ownership • Serve as the primary point of contact ...
Customer Success Manager
Richfield, OH · On-site
Position Summary The ezICHRA Customer Success Manager is responsible for delivering an exceptional ... Key Responsibilities Functional Leadership & Ownership • Serve as the primary point of contact ...
Customer Success Manager
Sharonville, OH · On-site
Job Summary The Customer Success Manager serves as the primary business partner for an assigned ... Qualify, distribute, and aggressively follow up on company-generated leads and project ...
Customer Success Manager
Sharonville, OH · On-site
Job Summary The Customer Success Manager serves as the primary business partner for an assigned ... Qualify, distribute, and aggressively follow up on company-generated leads and project ...
Customer Success Manager
Independence, OH · On-site
Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:
Customer Success Manager
Independence, OH · On-site
Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:
Customer Success Manager
Independence, OH · On-site
Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:
Customer Success Manager
Independence, OH · On-site
Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Columbus, OH · On-site
Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
New Hampshire, OH · On-site
$70K - $80K/yr
About US CDK Global is a leading provider of cloud-based software to dealerships and Original ... The customer success manager will also be responsible for identifying and nurturing additional ...
Customer Success Manager
New Hampshire, OH · On-site
$70K - $80K/yr
About US CDK Global is a leading provider of cloud-based software to dealerships and Original ... The customer success manager will also be responsible for identifying and nurturing additional ...
Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... We are the leader in professional hair color, selling and distributing professional beauty supplies ...
Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... We are the leader in professional hair color, selling and distributing professional beauty supplies ...
Customer Success Leader information
See Ohio salary details
$30.9K - $40.2K
4% of jobs
$40.2K - $49.5K
10% of jobs
$56K is the 25th percentile. Wages below this are outliers.
$49.5K - $58.8K
16% of jobs
$58.8K - $68.1K
15% of jobs
The median wage is $71.6K / yr.
$68.1K - $77.4K
14% of jobs
$77.4K - $86.6K
14% of jobs
$89.2K is the 75th percentile. Wages above this are outliers.
$86.6K - $95.9K
10% of jobs
$95.9K - $105.2K
10% of jobs
$105.2K - $114.5K
4% of jobs
$114.5K - $123.8K
2% of jobs
$123.8K - $133.1K
2% of jobs
$30.9K
$79K
$133.1K
How much do customer success leader jobs pay per year?
As of Aug 31, 2026, the average yearly pay for customer success leader in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.
What is a customer success leader?
A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.
How does a customer success leader balance strategic planning with day-to-day team management?
A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.
What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?
To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What is the difference between Customer Success Leader vs Customer Success Manager?
| Aspect | Customer Success Leader | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees customer success strategies, leads teams, and drives retention at a strategic level. | Manages individual customer accounts, ensures satisfaction, and supports retention efforts. |
| Required Credentials | Typically requires experience in customer success, leadership skills, and industry knowledge. | Requires customer success experience, communication skills, and industry familiarity. |
| Work Environment | Leadership teams, strategic planning, cross-department collaboration. | Direct interaction with customers, account management, and support teams. |
The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.
What are popular job titles related to Customer Success Leader jobs in Ohio?
For Customer Success Leader jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Ohio look for?
The top searched job categories for Customer Success Leader jobs in Ohio are:
- Manager Of Customer Success
- Dental Software Customer Success
- Weekend Customer Success
- Most In Demand Tech
- Entry Level Customer Success Manager
- Customer Success Associate Remote
- Work From Home Customer Success Manager Remote
- Director Customer Success Manager
- Customer Success Supervisor
- Fractional Customer Success
What cities in Ohio are hiring for Customer Success Leader jobs?
Cities in Ohio with the most Customer Success Leader job openings:
Full-time
Medical, Life
Re-posted 25 days ago
Job description
Position Summary
The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a portfolio of strategic customer relationships. This position ensures employers, brokers, and employees receive a consistent, compliant, and high-quality experience throughout implementation, enrollment, plan administration, renewals, and ongoing ICHRA support. The ideal candidate combines strong benefits knowledge, customer relationship management expertise, operational discipline, and team leadership skills to drive customer satisfaction, retention, process improvement, and scalable service delivery.
Key Responsibilities
Functional Leadership & Ownership
• Lead, coach, mentor, and support the Customer Success team.
• Provide workload prioritization, service standards, and professional development.
• Serve as primary escalation resource.
• Act as subject matter expert for ICHRA administration and customer experience.
Hands-On Execution & Delivery
• Oversee onboarding and implementation activities.
• Manage strategic customer relationships.
• Support enrollment readiness and employee communications.
• Provide plan advising support when needed.
Reporting, Quality & Operational Support
• Track retention, enrollment, renewal and satisfaction metrics.
• Monitor service levels and productivity.
• Develop reports and dashboards.
Cross-Functional Partnership & Integration
• Partner with Sales, Compliance, Marketing, Operations, Finance and Technology teams.
• Coordinate service delivery across stakeholders.
Growth, Change & Special Initiatives
• Support customer retention strategies and organizational growth initiatives.
• Assist with special projects and service enhancements.
Process Improvement & Best Practices
• Implement process improvements and scalable workflows.
• Maintain compliance with ACA, ERISA, HIPAA, IRS, DOL and ICHRA requirements.
Center of Excellence (COE) Contribution
• Develop training resources, documentation and service standards.
• Provide thought leadership and best practices.
Accountability
• Customer satisfaction, retention and renewal results.
• Successful customer implementations and onboarding experiences.
• High-quality enrollment support and service operations.
• Scalable customer success processes and documentation.
• Strong stakeholder relationships and issue resolution.
Qualifications
Required
• Bachelor degree or equivalent experience.
• 5+ years of customer success, benefits or account management experience.
• 2+ years leading or mentoring team members.
• Life & Health License or ability to obtain.
• Strong ICHRA, ACA and benefits knowledge.
Preferred
• ICHRA, QSEHRA or HRA experience.
• Broker, carrier or marketplace experience.
• Knowledge of ACA, ERISA, HIPAA and COBRA requirements.
• Experience building dashboards, playbooks and training resources.
Key Competencies
• Leadership & Team Development
• Strategic & Systems Thinking
• Customer Relationship Management
• Ownership & Accountability
• Process Design & Continuous Improvement
• Consulting, Influence & Collaboration
• Change Agility
• Business Acumen
The ezICHRA Customer Success Manager Team Leader is a player-coach role responsible for leading, mentoring, and supporting the ezICHRA Customer Success team while managing a portfolio of strategic customer relationships. This position ensures employers, brokers, and employees receive a consistent, compliant, and high-quality experience throughout implementation, enrollment, plan administration, renewals, and ongoing ICHRA support. The ideal candidate combines strong benefits knowledge, customer relationship management expertise, operational discipline, and team leadership skills to drive customer satisfaction, retention, process improvement, and scalable service delivery.
Key Responsibilities
Functional Leadership & Ownership
• Lead, coach, mentor, and support the Customer Success team.
• Provide workload prioritization, service standards, and professional development.
• Serve as primary escalation resource.
• Act as subject matter expert for ICHRA administration and customer experience.
Hands-On Execution & Delivery
• Oversee onboarding and implementation activities.
• Manage strategic customer relationships.
• Support enrollment readiness and employee communications.
• Provide plan advising support when needed.
Reporting, Quality & Operational Support
• Track retention, enrollment, renewal and satisfaction metrics.
• Monitor service levels and productivity.
• Develop reports and dashboards.
Cross-Functional Partnership & Integration
• Partner with Sales, Compliance, Marketing, Operations, Finance and Technology teams.
• Coordinate service delivery across stakeholders.
Growth, Change & Special Initiatives
• Support customer retention strategies and organizational growth initiatives.
• Assist with special projects and service enhancements.
Process Improvement & Best Practices
• Implement process improvements and scalable workflows.
• Maintain compliance with ACA, ERISA, HIPAA, IRS, DOL and ICHRA requirements.
Center of Excellence (COE) Contribution
• Develop training resources, documentation and service standards.
• Provide thought leadership and best practices.
Accountability
• Customer satisfaction, retention and renewal results.
• Successful customer implementations and onboarding experiences.
• High-quality enrollment support and service operations.
• Scalable customer success processes and documentation.
• Strong stakeholder relationships and issue resolution.
Qualifications
Required
• Bachelor degree or equivalent experience.
• 5+ years of customer success, benefits or account management experience.
• 2+ years leading or mentoring team members.
• Life & Health License or ability to obtain.
• Strong ICHRA, ACA and benefits knowledge.
Preferred
• ICHRA, QSEHRA or HRA experience.
• Broker, carrier or marketplace experience.
• Knowledge of ACA, ERISA, HIPAA and COBRA requirements.
• Experience building dashboards, playbooks and training resources.
Key Competencies
• Leadership & Team Development
• Strategic & Systems Thinking
• Customer Relationship Management
• Ownership & Accountability
• Process Design & Continuous Improvement
• Consulting, Influence & Collaboration
• Change Agility
• Business Acumen