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Entry Level Customer Success Manager Jobs in Ohio

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

New

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

New

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

SHI GmbH

Customer Success Manager - VMware

Columbus, OH · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

dLocal

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them ...

Henning Gmbh

Verständnis für Software, Daten, Sensorik oder IoT-Systeme * Idealerweise Erfahrung im technischen Vertrieb oder Customer Success Vertrieb & Persönlichkeit * Nachweislich proaktive, hunter ...

Everseen LTD

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Ohio

Entry Level Customer Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do entry level customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for entry level customer success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What are the most commonly searched types of Customer Success Manager jobs in Ohio? The most popular types of Customer Success Manager jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Ohio? For Entry Level Customer Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager jobs? Cities in Ohio with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Manager

Keyfactor

Independence, OH • On-site

Other

PTO

Posted 3 days ago

New

Job description

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Title: Customer Success Manager

Location: USA; Remote, UK; Remote, Sweden; Stockholm

Experience: Mid Level

Job Function: Customer Success

Employment Type: Full-time

Industry: Computer Network & Security

Job Summary

The Customer Success Manager is responsible for executing strategic initiatives to maximize customer satisfaction and retention through proactive engagement and alignment with company goals.

Responsibilities

  • Execute strategic initiatives to maximize customer satisfaction and retention.
  • Lead efforts to optimize customer outcomes through proactive engagement.
  • Align customer success strategies with Keyfactor's overall goals and objectives.
  • Develop a proficient understanding of customers' business objectives and Keyfactor's solutions.
  • Collaborate proficiently with various departments in Keyfactor to support customer needs.
  • Identify potential upsell or expansion opportunities with minimal guidance.
  • Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies.
  • Coordinate internal resources effectively to resolve customer queries and issues.
  • Act as a representative of customer perspectives to guide CSM leadership.
  • Provide direction and training to junior CSM team members, contributing to training curriculum.

Minimum Qualifications, Education, and Skills

  • Associates degree or equivalent experience in Communications, Business Administration, or related field preferred.
  • Experience in roles focused on customer advocacy or customer service.
  • Comprehensive understanding of IT products and services with industry dynamics.
  • Strong knowledge of Microsoft operating systems and related software products.
  • Efficient use of Microsoft Windows and Office applications.
  • Professional oral and written communication skills.
  • Strong organizational skills and effective multitasking.
  • Successful collaboration skills in team environments.
  • Demonstrates self-motivation and efficient project completion.
  • Thrives in fast-paced, deadline-oriented environments.
  • Proficient in influencing, motivating, and leading team members.
  • Establishes strong rapport and trust with colleagues and clients. #LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

  • Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
  • Comprehensive benefit coverage globally.
  • Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
  • Competitive time off globally.
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  • The Keyfactor Alliance Program to support DEIB efforts.
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  • Monthly Talent development and Cross Functional meetings to support professional development.
  • Regular All Hands meetings - followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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