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Entry Level Customer Success Manager Jobs in Ohio

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables. * Escalate timeline risks. Bi-Weekly * 1:1 check-ins with manager. * Participate in CSM/CIM Team Meetings.

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How much do entry level customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for entry level customer success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What are the most commonly searched types of Customer Success Manager jobs in Ohio? The most popular types of Customer Success Manager jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Ohio? For Entry Level Customer Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager jobs? Cities in Ohio with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Client Success Manager

Drips

Cleveland, OH • On-site, Remote

Full-time

Re-posted 5 days ago

Job description

Client Success Manager
About Drips
Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That's why we're the platform of choice for some of the world's most recognizable enterprises.
Drips' focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team.
However, we're more than just a high-growth company. We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you!
Job Overview
The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned.
Duties/Responsibilities
The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include:
Campaign Performance Strategy & Insights
  • Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends.
  • Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns.
  • Utilize Salesforce cases to communicate design requirements to the production team for setup.
  • Lead campaign design, planning, and review with clients for approval.
  • Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.

Client Communication
  • Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
  • Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier).
  • Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
    Client Health & Risk Management
  • Act as the voice of the client internally to advocate customer's needs.
  • Current-Month Revenue Forecasting - Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account's current campaigns.
  • Client Health - review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring.
  • Be aware of the client's business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution.

Profile for Success in this Role
  • Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development.
  • Detail-oriented and committed to solving client problems.
  • An articulate communicator who doesn't shy away from a challenge.
  • Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing.
  • A positive can-do attitude in a culture that prides itself on the belief that we are stronger together.
  • A team player with patience for ambiguity.
  • Eager to contribute & not afraid to ask questions.
Required Skills
  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
  • Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
  • Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients' business goals and strategy.
  • Ability to manage and support tasks and due dates for multiple clients at once.
  • Strong organizational skills. Keen ability to pay attention to the details.
  • Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
  • Must be a self-starter able to work with limited supervision.
  • Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment.
Preferred Skills
  • Experience in affiliate marketing or lead generation space, marketing campaign management.
  • Working knowledge of web-based SaaS products.
  • Experience working in a growing tech company.
  • Experience in a performance marketing environment.

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