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Entry Level Customer Success Manager Jobs in Ohio

Everseen LTD

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs). * Act as the customer's advocate internally, translating ...

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... future success. How do I apply for the Account Manager role? Submit your resume. Check out our ...

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... future success. How do I apply for the Account Manager role? Submit your resume. Check out our ...

Hypoport AG (International, Group)

$116 - $173/hr

Als Head of Customer Success Management SaaS Wohnungswirtschaft (w/m/d) gestaltest du einen Bereich mit direktem Einfluss auf die Zufriedenheit, Bindung und den Erfolg unserer Kund:innen . Du ...

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Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Ohio

Entry Level Customer Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do entry level customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for entry level customer success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What are the most commonly searched types of Customer Success Manager jobs in Ohio? The most popular types of Customer Success Manager jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Ohio? For Entry Level Customer Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager jobs? Cities in Ohio with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Analyst

Everseen LTD

Cincinnati, OH • On-site

Other

Posted 7 days ago

Job description

Everseen: A leader in vision AI solutions for the world's leading retailers.
The Role
TheCustomer Success Analystis a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions.
This role directly bridges the gap between usage data and user behavior. By combining hands-on data analysis withdirect client engagement, you will proactively guide users through onboarding, deliver engaging enablement training, and run targeted outreach campaigns to turn struggling users into product champions.
What you'll do
Direct Client Enablement & Training

  • Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
  • Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
  • Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.
Proactive Adoption Campaigns
  • Identify low-engagement user segments through data andexecute direct outreach campaigns(emails, virtual drop-ins) to re-engage them.
  • Create, host, and distribute localized educational content, video walkthroughs, and "how-to" quick guides directly to client teams.
  • Partner with client-side champions to establish internal peer-enablement programs.
CSM Collaboration & QBRs
  • Co-present adoption insights and usage trendsalongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs).
  • Act as the customer's advocate internally, translating direct end-user feedback into structured feature requests for our Product and Engineering teams.
Data-Driven Insights
  • Monitor user engagement KPIs and build easily digestible usage dashboards.
  • Translate complex system analytics into clear, value-focused stories that show clients exactly how much efficiency they are gaining.
Collaborating with
Everseen's customers and end users. Working across Product and Engineering teams. Working with our Operations (customer delivery) and Sales to ensure complete roll out.
Profile and Skills
  • 1-3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
  • Strong presentation and facilitation skills-highly comfortable commanding a room and explaining technical concepts simply to non-technical users.
  • High proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.
  • Exceptional written communication skills for drafting clear, friendly, and structured user guides.
  • A proactive, empathetic, and problem-solving mindset.
  • Willingness to travel is essential for this role. There could be up to 50% travel to customer sites.
  • Experience working in aSaaS, Vision AI, or retail technologyenvironment is preferred
  • Prior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.

About Everseen
Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.
Supporting 11 of the top 20 global retailers, Everseen's AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.
Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.
Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.
We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.
Our Culture
Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.
We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.
Our Values
We OWN THE OUTCOME. No silos, no excuses.
We ARE CUSTOMER-FIRST. They guide our decisions.
We ARE ONE TEAM. Debate, decide, commit.
We MOVE WITH PACE. With simplicity and quality.
We RAISE THE BAR. On talent, innovation and impact.
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

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