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Digital Customer Success Manager Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

Eaton Plc

Customer Success Manager

Beachwood, OH · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you--not a digital assistant. To ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

... digital interaction. Behind the platform is a global team of people who care deeply about the work ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:

Wolters Kluwer

Customer Success Manager

Columbus, OH

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

Wolters Kluwer

Customer Success Manager

Columbus, OH

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

... digital interaction. Behind the platform is a global team of people who care deeply about the work ... T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience:

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Portraying good business sense, a solid understanding of the digital ecosystem, and being a ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $120K/yr

... digital content drives real business results. Founded in 2007, we're trusted by thousands of ... As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the ...

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Showing results 1-20

All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Ohio

Digital Customer Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do digital customer success manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for digital customer success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What are popular job titles related to Digital Customer Success Manager jobs in Ohio?

For Digital Customer Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Digital Customer Success Manager jobs in Ohio look for?

The top searched job categories for Digital Customer Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Digital Customer Success Manager jobs?

Cities in Ohio with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Customer Success Manager, Digital

BrightEdge

Cleveland, OH • On-site

$60K - $72K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving-you'll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!
You'll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer's digital performance and return on investment.
How you'll spend your time:
  • Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
  • Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
  • Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
  • Prepare and execute on quarterly customer success plans.
  • Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
  • Develop new materials - presentations, roll-out plans, and proposals.
  • Track and report on key metrics for customer success.

We're excited about you if you have:
  • 1+ years of direct customer facing experience.
  • Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
  • Experience working with stakeholders at all levels.
  • Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
  • Knowledge of or interest in digital marketing preferred.
  • Bachelor's degree required.

Benefits:
  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

$60,000 - $72,000 a year
This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.

Apply