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Account Success Manager Jobs in Ohio (NOW HIRING)

InfoCision

Client Success Manager

Akron, OH · On-site

Manage and mentor Account Representatives to meet performance goals and KPIs * Analyze campaign ... Client Success Manager * Senior Client Success Manager * Director of Client Services/Success

Drips

Client Success Manager

Cleveland, OH · Remote

Job Overview The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Job Overview The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day ... Drive customer retention and growth by continuously reviewing account performance and usage data ...

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, ... Customer facing services role (consulting or account management) that includes issue resolution and ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... Maintain accurate account plans, customer health data, and forecasting within Salesforce and other ...

3E

Customer Success Manager

Cleveland, OH · Remote

$78K - $84K/yr

In this role, you will partner closely with an Account Manager to help customers get the most from ... What success looks like Success in this role means building strong, trusted relationships that lead ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in ... Own customer utilization and long-term success of our robotic systems across all assigned accounts ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in ... Own customer utilization and long-term success of our robotic systems across all assigned accounts ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ... Dedicated duties include account monitoring, regular check-ins, and relationship building.

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Ohio

Account Success Manager information

See Ohio salary details

$28K

$62.6K

$100.8K

How much do account success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for account success manager in Ohio is $62,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.
What are popular job titles related to Account Success Manager jobs in Ohio? For Account Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in Ohio look for? The top searched job categories for Account Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Account Success Manager jobs? Cities in Ohio with the most Account Success Manager job openings:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Ohio as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $62,571 per year, or $30.1 per hour.

Client Success Manager

InfoCision

Akron, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Job Title: Client Success Manager
Department: Marketing
Reports To: VP / Director of Client Services
Job Type: Full-Time, Exempt (Salaried)

About the Role

We're seeking a results-driven Client Success Manager to lead client accounts, drive performance, and build strong, lasting partnerships. In this role, you'll serve as the primary liaison between clients and internal teams, ensuring campaigns deliver measurable results while identifying opportunities for growth and optimization.

Key Responsibilities

  • Serve as the main point of contact for assigned client accounts, ensuring clear, timely, and effective communication
  • Build strong client relationships and identify opportunities to grow accounts and revenue
  • Manage and mentor Account Representatives to meet performance goals and KPIs
  • Analyze campaign performance, track key metrics, and provide strategic recommendations
  • Develop and adjust call strategies, scripts, and program objectives based on data insights
  • Collaborate cross-functionally with operations, IT, and leadership to execute successful campaigns
  • Oversee campaign performance from launch through completion, ensuring quality and profitability
  • Prepare accurate quotes, forecasts, and reports for clients and internal stakeholders
  • Monitor billing, invoicing, and account records for accuracy and completeness
  • Drive adoption of internal tools, including AI-driven solutions, to improve efficiency and results
  • Stay current on industry trends and continuously identify process improvements

What We're Looking For

  • Strong communication and relationship-building skills
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Analytical mindset with the ability to interpret data and drive decisions
  • Leadership experience or ability to coach and develop team members
  • Detail-oriented with strong organizational skills
  • Experience in client services, account management, or marketing preferred


Minimum Qualifications:

Bachelor's degree (B.A.) from four-year college or university; previous promotions from Account Representative to Senior Account Representative; 5 years marketing experience; or equivalent combination of education and experience.

Career Path:

  • Client Success Manager
  • Senior Client Success Manager
  • Director of Client Services/Success
  • Senior Director of Client Services/Success
  • Vice President - Client Services/Success

Essential Skills and Abilities: A Senior Client Success Manager/Client Success Manager must have :

Strong Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Excellent Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.

Special/ Additional Requirements:

Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times). Weekend hours may also be required.


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