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Digital Customer Success Manager Jobs (NOW HIRING)

Bitwarden

Digital Customer Success Manager

Instead, the Digital Customer Success Manager will operate a pooled coverage motion, using product usage data, customer health scores, lifecycle signals, and renewal timing to identify where ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

... digital communication tools are built and utilized. Our technology spans various sectors, from ... The Role We are seeking a Growth Customer Success Manager to help build and scale our SMB customer ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

Talent Voyager

Customer Success Manager

Tampa, FL · Remote

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing agency that works with digital marketing agency CEOs. This is not a passive account management role.

Talent Voyager

Customer Success Manager

Tampa, FL · On-site +1

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing agency that works with digital marketing agency CEOs. This is not a passive account management role.

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

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Digital Customer Success Manager information

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How much do digital customer success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for digital customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a digital Customer Success Manager do?

A digital Customer Success Manager is responsible for ensuring customers achieve their desired outcomes with a company's digital products or services. They build relationships, provide onboarding support, monitor customer health metrics, and collaborate with sales and technical teams to address issues and optimize user experience, often using CRM and analytics tools.

What are the key skills and qualifications needed to thrive as a Digital Customer Success Manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

How to make $80,000 a year working from home?

A Digital Customer Success Manager can earn $80,000 or more annually by gaining relevant experience, developing strong communication and technical skills, and working for companies that offer remote roles with competitive salaries. Building expertise in customer relationship management tools and maintaining a results-driven approach can also increase earning potential in a remote setting.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

What is a typical CSM salary?

A Digital Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using customer success tools.

Will AI replace CSM?

As a Digital Customer Success Manager, AI is unlikely to fully replace the role, as it primarily automates routine tasks and data analysis. CSMs focus on building relationships, understanding customer needs, and providing personalized support, which require human empathy and strategic thinking that AI cannot replicate. Instead, AI tools can enhance a CSM's efficiency and decision-making capabilities.

How does a Digital Customer Success Manager typically collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.
More about Digital Customer Success Manager jobs
What cities are hiring for Digital Customer Success Manager jobs? Cities with the most Digital Customer Success Manager job openings:
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What job categories do people searching Digital Customer Success Manager jobs look for? The top searched job categories for Digital Customer Success Manager jobs are:
Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Digital Customer Success Manager

Bitwarden

Remote

Full-time

Re-posted 2 days ago

Job description

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.
Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, improve user outcomes, retain and grow the customer base, and advocate for customer needs across the business.
This role will support Bitwarden's growing base of business customers through a scaled, digital Customer Success model. Unlike a traditional Customer Success Manager role, this position does not own a fixed book of business. Instead, the Digital Customer Success Manager will operate a pooled coverage motion, using product usage data, customer health scores, lifecycle signals, and renewal timing to identify where proactive outreach and human intervention can have the greatest impact.
This is a new role designed to help Bitwarden serve customers who may not have a dedicated Customer Success Manager today. The person in this role will help customers adopt Bitwarden, address stalled rollouts, reduce preventable churn, surface expansion opportunities, and build repeatable one-to-many programs that can scale across the customer base.
This is an all-remote team. We do not offer visa sponsorship at this time.
RESPONSIBILITIES
  • Operate a pooled Digital Customer Success model for business customers, using health scores, product usage data, renewal timing, and account signals to prioritize outreach and intervention.
  • Review and manage a health-score-based customer queue, identifying accounts with stalled adoption, low usage, upcoming renewals, potential churn risk, or expansion potential.
  • Proactively engage priority customers through email, calls, webinars, office hours, and other scaled channels to help them adopt Bitwarden and realize value.
  • Support customers through key adoption milestones, including onboarding, user activation, admin setup, rollout completion, security configuration, and continued product engagement.
  • Run targeted recovery plays for at-risk customers, diagnosing adoption blockers and creating clear next steps to improve product usage and renewal outcomes.
  • Partner with Lifecycle Marketing to improve automated email sequences, customer journeys, renewal nudges, onboarding communications, and one-to-many adoption programs.
  • Collaborate with Product and Engineering teams to share customer insights, identify recurring friction points, and influence improvements that support adoption, retention, and customer experience.
  • Work closely with Sales and Account Executives to identify expansion-ready accounts, surface seat growth opportunities, and support renewal or growth conversations where appropriate.
  • Track customer health, adoption movement, queue coverage, renewal risk, and program impact, sharing concise and actionable updates with leadership.
  • Document repeatable plays, customer patterns, and operational processes that help define and scale Bitwarden's digital Customer Success motion.
  • Maintain deep expertise in Bitwarden offerings, customer use cases, and core security concepts, delivering practical guidance to customers at scale.
  • Champion a customer-centric, product-led mindset by using data, customer feedback, and repeatable processes to improve outcomes across a large customer segment.

NICE TO HAVE
  • Experience with Customer Success platforms, CRM tools, lifecycle marketing tools, or product analytics tools.
  • Experience working with SMB, long-tail, or lower-ARR customer segments.
  • A background in security, IT, identity, infrastructure, or developer-focused software.
  • Familiarity with identity and access concepts such as SSO, SCIM, directory sync, admin controls, user provisioning, and account recovery.
  • Experience creating customer-facing enablement content, playbooks, webinars, office hours, or one-to-many adoption programs.

WHAT YOU BRING TO BITWARDEN
  • A passion for user success, ensuring Bitwarden customers excel at every stage of their journey.
  • Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans.
  • Interpersonal skills for building trust, forging meaningful alliances, and maintaining a consultative, sales-forward perspective.
  • An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to inform key decisions.
  • Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales, Product, and other teams.
  • Direct, transparent communication and compelling presentation skills that instill confidence and clarity.
  • A commitment to a user-focused, product-led culture, harmonizing solutions with organizational objectives and emerging industry innovations.

WHAT TO EXPECT IN THE INTERVIEW PROCESS
Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:
  • Interview(s) with Head of Global Accounts
  • Case Study
  • Interview with Chief Sales Officer
  • Reference calls

A FEW REASONS TO WORK AT BITWARDEN
  • The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day with a sense of purpose and bring a more secure internet experience to everyone from friends and family to the world's largest organizations.
  • Become an expert. You'll get immersed in the prominent technology markets of security and open source software.
  • Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
  • Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development.

In the United States, the starting base compensation range for this role is $100,000-$120,000 OTE. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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