As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...
Customer Success Manager
Mclean, VA · On-site
$65K - $75K/yr
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Quick apply
Customer Success Manager
Mclean, VA · On-site
$65K - $75K/yr
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Customer Success Manager
Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Customer Success Manager
Mclean, VA · On-site
Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
FedRamp Customer Success Manager
Washington, DC · On-site
$100 - $125/hr
Where We're Going Magnet Forensics is a global leader in the development of digital investigative ... The Customer Success Manager will partner closely with Federal Sales, Security, Compliance, and ...
FedRamp Customer Success Manager
Washington, DC · On-site
$100 - $125/hr
Where We're Going Magnet Forensics is a global leader in the development of digital investigative ... The Customer Success Manager will partner closely with Federal Sales, Security, Compliance, and ...
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
Quick apply
Customer Success Manager
Washington, DC · On-site
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Quick apply
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Arlington, VA · On-site +1
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Quick apply
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Our vision is to foster a safer digital landscape for small and medium businesses across the globe ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...
Quick apply
Our vision is to foster a safer digital landscape for small and medium businesses across the globe ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...
Customer Success Manager
Washington, DC · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...
Quick apply
Customer Success Manager
Washington, DC · On-site +1
The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Mclean, VA · On-site
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Digital Customer Success Manager information
See Washington salary details
$36.8K - $47.9K
4% of jobs
$47.9K - $58.9K
10% of jobs
$66.7K is the 25th percentile. Wages below this are outliers.
$58.9K - $70K
16% of jobs
$70K - $81.1K
15% of jobs
The median wage is $85.3K / yr.
$81.1K - $92.2K
14% of jobs
$92.2K - $103.2K
14% of jobs
$106.3K is the 75th percentile. Wages above this are outliers.
$103.2K - $114.3K
10% of jobs
$114.3K - $125.4K
10% of jobs
$125.4K - $136.4K
4% of jobs
$136.4K - $147.5K
2% of jobs
$147.5K - $158.6K
2% of jobs
$36.8K
$94.1K
$158.6K
How much do digital customer success manager jobs pay per year?
As of Sep 7, 2026, the average yearly pay for digital customer success manager in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.
How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?
A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?
To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.
What is the difference between Digital Customer Success Manager vs Customer Support Specialist?
| Aspect | Digital Customer Success Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are common | Often requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial |
| Work Environment | Works primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clients | Handles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving |
| Employer & Industry Usage | Common in SaaS, tech, and online service companies focusing on client retention and growth | Found across various industries including retail, telecom, and tech, focusing on resolving customer issues |
The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.
What are popular job titles related to Digital Customer Success Manager jobs in Washington?
For Digital Customer Success Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Digital Customer Success Manager jobs in Washington look for?
The top searched job categories for Digital Customer Success Manager jobs in Washington are:
- Graduate Customer Success Manager
- Spanish Speaking Customer Success Manager
- Strategic Customer Success Manager
- Customer Success Manager Ii
- Customer Success Manager Iii
- Evening Customer Success Manager Edtech
- Scaled Customer Success Manager
- Customer Success Manager
- Product Success Manager
- Weekend Remote Customer Success
What cities in Washington are hiring for Digital Customer Success Manager jobs?
Cities in Washington with the most Digital Customer Success Manager job openings:
Full-time
Re-posted 3 days ago
Job description
Who You Are:
As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
- 3+ years of Customer Success experience ideally within SaaS
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients