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Product Success Manager Jobs in Washington (NOW HIRING)

Customer Success Manager

Washington, DC ยท On-site

$70 - $110/hr

Identify opportunities for clients to get more value from our products. * Build and maintain ... Previous experience in a Customer Success or Account Management role. Core Competencies ...

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for ... Gather customer feedback to drive product improvements and advocate for user needs internally

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Product Adoption & Utilization: Monitor client engagement and product usage, identifying ...

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

... Success Manager in the innovative dental technology space. The ideal candidate will be passionate ... Product Adoption & Utilization: Monitor client engagement and product usage, identifying ...

PerformYard has developed a simple and effective product that drives our customer's employee ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

PerformYard has developed a simple and effective product that drives our customer's employee ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

PerformYard has developed a simple and effective product that drives our customer's employee ... As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships ...

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded ... Partner cross-functionally with Support, Sales, Product, and Services to drive customer outcomes ...

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Customer Success Manager

Mclean, VA ยท On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

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Showing results 1-20

Product Success Manager information

See Washington salary details

$58.3K

$180.5K

$223.1K

How much do product success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for product success manager in Washington is $180,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $159,700.00 and $223,100.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Washington?

For Product Success Manager jobs in Washington, the most frequently searched job titles are:

What cities in Washington are hiring for Product Success Manager jobs?

Cities in Washington with the most Product Success Manager job openings:

Infographic showing various Product Success Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $180,541 per year, or $86.8 per hour.

Customer Success Manager

Jobtailor

Washington, DC โ€ข On-site

$70 - $110/hr

Other

Posted 11 days ago


Job description


  • Serve as the main point of contact for assigned customer accounts.

  • Lead customer success activities such as onboarding and training.

  • Identify opportunities for clients to get more value from our products.

  • Build and maintain regular communication with key accounts.

  • Conduct regular check-ins and business reviews with clients.

  • Proactively identify upsell and cross-sell opportunities.


Requirements

  • Fluent in written and spoken English.

  • Strong relationship-building skills.

  • Excellent communication skills.

  • Good analytical skills.

  • Solid understanding of customer retention strategies.

  • Detail-oriented with the ability to manage multiple customer accounts.

  • Previous experience in a Customer Success or Account Management role.


Core Competencies

Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and retention strategies. Proficient in identifying upsell and cross-sell opportunities while maintaining effective communication with key accounts.


Highest-signal resume keywords

  • Customer Success Management

  • Account Management

  • Relationship Building

  • Customer Retention Strategies

  • Analytical Skills


ATS Optimization Keywords
Soft Skills

  • Excellent Communication Skills

  • Detail-Oriented

  • Strong Relationship-Building Skills


Industry Keywords

  • Customer Accounts

  • Onboarding

  • Training

  • Business Reviews

  • Upsell Opportunities

  • Cross-Sell Opportunities

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