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Client Success Expert Jobs in Washington (NOW HIRING)

Diligent Corporation

Client Success Advisor

Washington, DC · On-site

$100K - $124K/yr

The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key ... expert perspective. Required Experience/Skills * Minimum of 5-7 years of experience in a client ...

PROVE

Customer Success Manager, Enterprise

Washington, DC · On-site

$100K - $110K/yr

The Customer Success Manager will be client focused and Prove product savvy. You are someone who ... Quickly become a subject matter expert of clients business objectives and use cases while striking ...

XPERTECHS

Client Technology Advisor

Columbia, MD · Remote

... client success. If you're passionate about aligning technology with business goals, driving ... a subject matter expert on their assigned clients' technology stacks. As part of the Client ...

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site +1

... success experience for a portfolio of key assessment accounts; collaborate closely with the Client Support team on day-to-day support needs and escalate when needed. * Serve as a domain expert in ...

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site

... success experience for a portfolio of key assessment accounts; collaborate closely with the Client Support team on day-to-day support needs and escalate when needed. * Serve as a domain expert in ...

Moore

Director, Audience Strategy

Lanham, MD · Remote

Work closely with the VP of Audience Strategy and Client Success leadership to develop fundraising strategies and continuously identify opportunities for improved results through innovation.

Join Our Team

Salesforce Solutions Architect

Fulton, MD · On-site

$135K - $150K/yr

Serve as a Subject Matter Expert (SME) to Government client and stakeholders on Salesforce SaaS ... success. * Expert-level understanding of the Salesforce product suite, including Sales, Service ...

NTT America

Sr Client Manager

Annapolis, MD · On-site

... expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes. * Sales pursuit. The skills and ...

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Client Success Expert information

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What are popular job titles related to Client Success Expert jobs in Washington? For Client Success Expert jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Client Success Expert jobs in Washington look for? The top searched job categories for Client Success Expert jobs in Washington are:
What cities in Washington are hiring for Client Success Expert jobs? Cities in Washington with the most Client Success Expert job openings:
Client Success Expert jobs near you
Infographic showing various Client Success Expert job openings in Washington as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Success Advisor

Diligent Corporation

Washington, DC • On-site

Full-time

Posted 12 days ago

Diligent Delivery Systems rating

4.8

Company rating: 4.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent's Customer Success retention strategy.

Key Responsibilities 

  • Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
  • Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
  • Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.
  • Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
  • Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
  • Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

  • Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
  • Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
  • Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
  • Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
  • Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
  • Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
  • Willingness to travel to client sites.

What Diligent Delivery Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Diligent Delivery Systems logo

About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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