ZipRecruiter

Log In

1

Client Success Expert Jobs in Washington (NOW HIRING)

Cherokee Federal

Systems Administrator - Expert

Herndon, VA · On-site

$170K - $210K/yr

Systems Administrator Expert As required by our governmental client, this position requires being a ... Proven success working as a DEVOPs systems engineer and technical admin. * Agile Methodology and ...

Cherokee Federal

Systems Administrator - Expert

Herndon, VA · On-site

$170K - $210K/yr

Systems Administrator Expert As required by our governmental client, this position requires being a ... Proven success working as a DEVOPs systems engineer and technical admin. * Agile Methodology and ...

Cherokee Federal

Systems Administrator - Expert

Herndon, VA · On-site

$170K - $210K/yr

Systems Administrator Expert As required by our governmental client, this position requires being a ... Proven success working as a DEVOPs systems engineer and technical admin. * Agile Methodology and ...

asrcfh

Capture Manager - Expert

Reston, VA · On-site

$50/hr

Proven success in winning mid- to large-scale U.S. Government contracts. * Previous experience ... Willingness to travel as needed for client engagement and pursuit activities. Additional ...

Wood Mackenzie

Head of Government Sales

Washington, DC · On-site

This individual will lead a team of analysts and client success professionals dedicated to serving ... Maintain expert-level knowledge of federal acquisition regulations including FAR, DFARS, and agency ...

previous page

Showing results 41-60

All JobsClient Success Expert JobsClient Success Expert Jobs in Washington

Client Success Expert information

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What are popular job titles related to Client Success Expert jobs in Washington? For Client Success Expert jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Client Success Expert jobs in Washington look for? The top searched job categories for Client Success Expert jobs in Washington are:
What cities in Washington are hiring for Client Success Expert jobs? Cities in Washington with the most Client Success Expert job openings:
Client Success Expert jobs near you
Infographic showing various Client Success Expert job openings in Washington as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Principal Consultant/Lead Expert Witness - FERC Ratemaking & Regulatory Expert Electric & Gas Pipeli

Concentric Energy Advisors, Inc.

Washington, DC • On-site

$168K - $297K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Principal Consultant/Lead Expert Witness - FERC Ratemaking & Regulatory Expert
Electric & Gas Pipelines
Location: Washington, DC
The Firm
Concentric Energy Advisors ("Concentric") is an employee-owned management consulting and financial advisory firm serving the North American energy and utility industries. Since 2002, Concentric has built a national reputation for excellence in ratemaking and utility regulation, litigation support, market strategy, and financial advisory services, working with investor-owned utilities, regulators, and other industry participants on complex, high-stakes matters.
Headquartered in Marlborough, MA, with offices in Washington, DC and Calgary, Concentric combines deep technical expertise with a collaborative, ownership-driven culture.
The Opportunity
We are seeking a FERC Ratemaking and Regulatory Expert to serve as a Principal Consultant and Lead Expert Witness on complex electric transmission and/or gas pipeline matters. This role is designed for an experienced professional who has personally led cost-of-service analyses, defended positions in contested proceedings, and provided expert testimony before FERC, including on prudence and cost recovery issues.
This is a visible, client-facing leadership role, shaping regulatory strategy, leading engagements, and serving as a trusted advisor to senior utility leadership and legal counsel. Depending on background and preference, the role can emphasize electric, pipeline, or hybrid FERC ratemaking matters.
*This is a hybrid role, with three days per week in-office in our Washington, DC location and two days per week working remotely.*
What You Will Do
As a Principal Consultant, you will own outcomes and credibility across the full lifecycle of regulatory and litigation-support engagements, including:
FERC Ratemaking & Cost-of-Service Leadership
  • Lead and review FERC cost-of-service, rate design, and revenue requirement analyses for electric transmission and/or natural gas pipeline clients.
  • Advise clients on rate filings, compliance filings, settlements, and contested proceedings before FERC.
  • Evaluate cost recovery issues, including capital investment, O&M, depreciation, return, and allocation methodologies.

Expert Testimony & Prudence Matters
  • Serve as lead or sponsoring expert witness in FERC proceedings, including preparation and defense of written testimony, exhibits, workpapers, and discovery responses.
  • Provide expert analysis and testimony on prudence evaluations, cost reasonableness, and regulatory compliance.
  • Support litigation strategy in close coordination with internal teams, external counsel, and client leadership.
  • Participate in hearings, settlement negotiations, and technical conferences.

Client & Practice Leadership
  • Lead multi-disciplinary consulting teams and manage complex engagements from scoping through final deliverables.
  • Act as a senior advisor to utility executives on regulatory risk, strategy, and positioning.
  • Contribute to business development opportunities by leveraging professional relationships, regulatory credibility, and expert reputation.
  • Help shape and evolve Concentric's FERC ratemaking and litigation-support offerings, including mentoring junior staff and strengthening analytical standards.

What Success Looks Like
Successful candidates in this role are known for:
  • Clear, defensible analysis that stands up under cross-examination.
  • The judgment to balance technical rigor with regulatory strategy.
  • Comfort operating in high-stakes, adversarial settings.
  • The ability to translate complex ratemaking concepts for senior decision-makers.
  • A reputation for integrity, credibility, and professionalism with regulators, clients, and peers.

Ideal Candidate Profile
Required Experience
  • 10+ years of experience in FERC ratemaking and regulatory matters, gained through:
    • Consulting,
    • An investor-owned utility,
    • A regulatory agency (including former FERC staff), and/or
    • A Big 4 or similar professional services firm.
  • Demonstrated experience leading FERC cost-of-service and ratemaking analyses for electric transmission and/or natural gas pipelines.
  • Direct experience serving as an expert witness or sponsoring testimony in FERC proceedings, including prudence-related matters.
  • Strong written and oral communication skills, with experience presenting complex positions to regulators, attorneys, and senior executives.

Education
  • Bachelor's degree required (Economics, Finance, Accounting, Mathematics, or similar preferred).
  • Master's degree, MBA, JD or PhD strongly preferred, but not required.

Additional Expectations
  • Ability to operate independently while collaborating effectively in team environments.
  • Strong attention to detail, organization, and professional judgment.
  • Willingness to travel occasionally for hearings, client meetings, and regulatory proceedings (U.S. and Canada).

Compensation & Ownership
  • Base salary range: $168,000 - $297,000+, depending on level and experience, plus annual incentive compensation bonus.
  • Comprehensive benefits package including health, dental, vision, 401(k) with company match, flexible spending accounts, Health Savings Account with company seeding, extensive paid time off programs, tuition reimbursement and a focus on learning, development and training for continual career growth.
  • Opportunity to become a shareholder in an employee-owned firm and participate directly in Concentric's long-term success.

Culture & Values
Concentric offers a collegial, high-performing environment where expertise is respected, collaboration is expected, and professionals are trusted to lead. We value diversity of background and perspective and are committed to equal opportunity in all employment practices.
We are an Equal Opportunity Employer and our employees have different strengths, experiences and backgrounds, all sharing a passion for the energy space. We are committed to providing equal opportunity for all employees and applicants. Concentric recruits, hires, trains, promotes, compensates and administers all employment actions without regard to race, color, religion, sex, sex stereotyping, pregnancy, gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, orientation, genetic information or any other status protected by applicable law. We encourage applicants from all backgrounds to apply.
How to Apply
Interested candidates should apply online with their resume. Writing samples or testimony excerpts may be requested as part of the evaluation process.

Apply