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Digital Customer Success Manager Jobs (NOW HIRING)

Anthropic

Customer Success Manager, Scaled

Seattle, WA · On-site

The Scaled CSM will pioneer digital-first and one-to-many customer engagements that drive adoption ... As a Scaled Customer Success Manager at Anthropic, you'll be owning the success of a large ...

Dark Trace

Customer Success Manager

Chicago, IL · On-site

$100K - $115K/yr

... business across the entire digital estate - from network to cloud to email. Breakthrough ... In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts ...

Transmit Security

Customer Success Manager

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... Able to run Digital Motion with lower tier customers while maintaining high touch relationship with ...

Enseo

Customer Success Manager

Plano, TX · On-site +1

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide ... S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations ...

Selector

Customer Success Manager

Santa Clara, CA

Customer Success Manager Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi ...

Integral Ad Science

Customer Success Manager

New York, NY · On-site

$69K - $118K/yr

The Customer Success Manager, Enterprise Accounts will support the Customer Success team to provide ... With this knowledge you will be empowered to support your clients' Digital Media strategies ...

Dark Trace

Customer Success Manager

Los Angeles, CA · On-site

$100K - $120K/yr

... business across the entire digital estate - from network to cloud to email. Breakthrough ... In the Customer Success role, you will be managing a variety of named accounts across our global ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Become a specialist in the Smartly.io platform and digital advertising in general so as to be able ...

Cupix

Customer Success Manager

Austin, TX · On-site +1

... digital twin platform. The Cupix platform enables users to capture their site in 3D with a 360 ... We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ...

Trak Group

Customer Success Manager

Mason, OH · Hybrid

Customer Success Manager Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Overview: We ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

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All JobsDigital Customer Success Manager Jobs

Digital Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do digital customer success manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for digital customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a digital customer success manager do?

A digital customer success manager is responsible for ensuring clients effectively use a company's digital products or services, fostering long-term relationships and reducing churn. They analyze customer data, provide onboarding support, and collaborate with sales and technical teams to address client needs, often using tools like CRM software. Strong communication skills and technical knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Digital Customer Success Manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

How to make $80,000 a year working from home?

A Digital Customer Success Manager can earn $80,000 or more annually by gaining relevant experience, developing strong communication and technical skills, and working for companies that offer remote roles with competitive salaries. Building expertise in customer relationship management tools and obtaining certifications can also enhance earning potential while working from home.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

Is remote CSR a stressful job?

A remote Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting performance metrics, and handling technical issues remotely. However, the level of stress varies based on workload, company support, and individual skills in communication and problem-solving.

How much does a CSM get paid?

The average salary for a Digital Customer Success Manager typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries can earn higher compensation, often including bonuses and benefits.

How does a Digital Customer Success Manager typically collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.
More about Digital Customer Success Manager jobs
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What job categories do people searching Digital Customer Success Manager jobs look for? The top searched job categories for Digital Customer Success Manager jobs are:
Digital Customer Success Manager jobs near you
Infographic showing various Digital Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 63% Full Time, 34% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Lawyer.com

Basking Ridge, NJ • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.
Requirements
  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products.
  • A communications or marketing degree is preferred

    • Benefits
    • Very competitive salary and bonuses
    • Stock options
    • Generous vacation policy including up to 8 weeks long service leave.
    • Medical, dental and vision healthcare insurance
    • Health-oriented work environment including sit/stand electric desks/treadmills.
    • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
    • Streamlined management reporting and decision making

    Apply