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Entry Level Customer Success Manager Remote Jobs in Ohio

Better Talent

Customer Success Specialist

Columbus, OH · Remote

We're a small but mighty remote team where collaboration, ownership, and continuous improvement are ... Self-directed with the ability to manage multiple communication channels while maintaining a high ...

Drips

Client Success Manager

Cleveland, OH · Remote

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

MoEngage Inc

$58.25 - $76.75/hr

Working alongside the Customer Onboarding & Integrations Manager,Strategic Customer Success Manager, and Technical Support Team; you will be responsible for rapidly understanding each customer ...

CFS

Sales Account Manager

Massillon, OH · Remote

$140K/yr

Their success is built on collaboration, innovation, and continuous improvement. Position Overview ... customers. Why This Opportunity Stands Out (Sales Account Manager): * Remote position with the ...

LexisNexis

Presales Customer Success Consultant

Dayton, OH · On-site +1

$116K - $194K/yr

Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management. * Guide customers through the development of API use ...

LexisNexis

Presales Customer Success Consultant

Dayton, OH · On-site +1

$122K - $203K/yr

Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management. * Guide customers through the development of API use ...

RELX

Presales Customer Success Consultant

Dayton, OH · On-site +1

$122K - $203K/yr

Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management. * Guide customers through the development of API use ...

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Entry Level Customer Success Manager Remote information

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.
What are the most commonly searched types of Customer Success Manager Remote jobs in Ohio? The most popular types of Customer Success Manager Remote jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager Remote jobs in Ohio? For Entry Level Customer Success Manager Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager Remote jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager Remote jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager Remote jobs? Cities in Ohio with the most Entry Level Customer Success Manager Remote job openings:
Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager (Mid-Market)

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Posted 6 days ago

Job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.  

The Opportunity

The Customer Success Manager is responsible for maintaining ongoing relationships with customers after the initial purchase of ConstructConnect products. The Customer Success Manager will drive adoption, upsell/cross-sell, and retention within assigned customer accounts.  

Responsibilities

 What You'll Be Doing

 

  • Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor - Mid-Market segment.
  • Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
  • Maintain established uplift and retention rates.
  • Acquire a working knowledge of ConstructConnect products, contractors' workflows, industry trends, and competitive offerings.
  • Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
  • Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
  • Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
  • Solicit feedback from customers to enhance the customer experience.
  • Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
  • Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values.

Physical Demands and Work Environment:

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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