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Entry Level Customer Success Manager Remote Jobs in Ohio

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

McQuade Organization

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help ...

Better Talent

Customer Success Specialist

Columbus, OH · Remote

We're a small but mighty remote team where collaboration, ownership, and continuous improvement are ... Self-directed with the ability to manage multiple communication channels while maintaining a high ...

Drips

Client Success Manager

Cleveland, OH · Remote

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

HMG Careers

Sales Manager Remote

Elmwood Place, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Granville, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

CFS

Sales Account Manager

Massillon, OH · Remote

$140K/yr

Their success is built on collaboration, innovation, and continuous improvement. Position Overview ... customers. Why This Opportunity Stands Out (Sales Account Manager): * Remote position with the ...

New

LexisNexis

Presales Customer Success Consultant

Dayton, OH · On-site +1

$116K - $194K/yr

Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management. * Guide customers through the development of API use ...

New

RELX

Presales Customer Success Consultant

Dayton, OH · On-site +1

$122K - $203K/yr

Partner with customers to design data and API solutions that support business objectives across analytics, AI, research, and risk management. * Guide customers through the development of API use ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Remote JobsEntry Level Customer Success Manager Remote Jobs in Ohio

Entry Level Customer Success Manager Remote information

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Manager (Remote), and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What is an Entry Level Customer Success Manager (Remote)?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are some typical challenges faced by entry-level remote Customer Success Managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.
What are the most commonly searched types of Customer Success Manager Remote jobs in Ohio? The most popular types of Customer Success Manager Remote jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager Remote jobs in Ohio? For Entry Level Customer Success Manager Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager Remote jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager Remote jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager Remote jobs? Cities in Ohio with the most Entry Level Customer Success Manager Remote job openings:
Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Associate Customer Success Specialist

Associate Customer Success Specialist

CDK Global, Inc.

Cincinnati, OH • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

168th of 245 rated software companies

Job description

Remote: Must live near a major airport and be able to travel up to 25% as needed
About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary
The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.
Position Responsibilities & Essential functions
  • Partner with the assigned CSM/CSS to support best-in-class service for clients.
  • Provide guidance on navigating CDK systems
  • Deliver foundational product walk-throughs and basic workflow guidance for end users.
  • Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
  • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
  • Document all client interactions, action items, and outcomes in internal systems with high accuracy.
  • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
  • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
  • Support value conversations by reinforcing how standard features and workflows help achieve client goals.
  • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
  • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
  • Perform other related duties as assigned.

Qualifications
  • Strong written and verbal communication skills.
  • High sense of urgency; able to de-escalate routine issues using empathy.
  • Effective time management and consistent on-time delivery of assignments.
  • Exhibits a strong customer service-oriented mindset.
  • Organization and prioritization skills; attention to detail in documentation.
  • Ability to clearly explain product fundamentals and standard workflows.
  • Familiarity with dealership operations or business process environments.
  • Associate's degree or equivalent experience.
  • Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
  • Ability to work independently with guidance from CSS/CSM and collaborate within a team.
  • Comfortable operating in a remote and travel role
  • Ability to Travel up to 25% to dealership locations.

Preferred Qualifications
  • 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
  • Experience with automotive workflows or dealership operations.
  • Familiarity with CDK's solutions, implementation, and service models.
  • Experience delivering or supporting end-user training (virtual/onsite).
  • Bachelor's degree (BA/BS).
  • Exposure to Salesforce or other customer documentation tools.

Physical Requirements:
  • Operate Computer Hardware and Other Office Equipment: Constantly.
  • Repetitive Motion: Frequently.
  • Position and Move Items: Frequently.
  • Physical Demands: Up to 15 LB.
  • Remain in a Stationary Position: Frequently.
  • Move About: Frequently.
  • Adjust Posture for Movement: Frequently.
  • Ascend and Descend: Occasionally.
  • Observe or Inspect Details: Frequently.
  • Communicate Information and Ideas so that Others will Understand: Constantly.
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently .
  • Exposure to Confined Spaces: Occasionally.
  • Operate a Vehicle Safely: Frequently
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: occasionally

Compensation: $60,000 - $65,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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