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Entry Level Customer Success Manager Edtech Jobs in Ohio

JWX

Customer Success Manager

Macedonia, OH · On-site

The Customer Success Manager (CSM) is a highly skilled, customer facing professional who will engage with newly signed and existing customers, educate them on total JW Product solutions and ensure a ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Hyland

$97K - $112K/yr

Overview Senior Customer Success Manager Location: Remote, USA Work Arrangement: Remote About the Role The Senior Customer Success Manager helps new and existing customers derive the most value from ...

dLocal

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them ...

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... future success. How do I apply for the Account Manager role? Submit your resume. Check out our ...

Burletto

Be Seen First

Entry Level Customer Account Manager

Columbus, OH · On-site

$42K - $51K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... future success. How do I apply for the Account Manager role? Submit your resume. Check out our ...

Entyre Care

Customer Success Specialist

Columbus, OH · On-site

$30/hr

Customer Data Management : Maintain and update customer information in our CRM system, ensuring ... Create and maintain clear, organized documentation for customer success workflows, FAQs, and ...

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Entry Level Customer Success Manager Edtech information

What is the difference between Entry Level Customer Success Manager Edtech vs Entry Level Sales Associate Edtech?

AspectEntry Level Customer Success Manager EdtechEntry Level Sales Associate Edtech
Required CredentialsBachelor's degree, customer service or communication skillsBachelor's degree, sales or marketing background
Work EnvironmentClient-facing, ongoing relationship managementProspecting, lead generation, transactional sales
Employer & Industry UsageEdtech companies focusing on user retention and supportEdtech companies aiming to increase product adoption and revenue
Common Search & Comparison IntentUnderstanding customer support roles in EdtechExploring sales roles within Edtech industry

While both roles are entry-level positions in the Edtech industry, a Customer Success Manager focuses on maintaining ongoing relationships and ensuring customer satisfaction, whereas a Sales Associate concentrates on generating leads and closing sales. The choice depends on whether you prefer relationship management or sales-driven work within the Edtech sector.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Ohio? The most popular types of Customer Success Manager Edtech jobs in Ohio are:
What are popular job titles related to Entry Level Customer Success Manager Edtech jobs in Ohio? For Entry Level Customer Success Manager Edtech jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager Edtech jobs in Ohio look for? The top searched job categories for Entry Level Customer Success Manager Edtech jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Customer Success Manager Edtech jobs? Cities in Ohio with the most Entry Level Customer Success Manager Edtech job openings:
Entry Level Customer Success Manager Edtech jobs near you
Infographic showing various Entry Level Customer Success Manager Edtech job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Customer Success Manager

JWX

Macedonia, OH • On-site

Other

Re-posted 24 days ago

Job description

The Opportunity:
The Customer Success Manager (CSM) is a highly skilled, customer facing professional who will engage with newly signed and existing customers, educate them on total JW Product solutions and ensure a smooth utilization of the JWX technology and drive overall adoption. A CSM is responsible for a fundamental part of the post-sale cycle for JW Player's portfolio of JWX's global customer base. They will act as a trusted business advisor for each customer - develop a deep understanding of the customer's business strategy and goals, their intended use of video as part of that strategy, and how our product offering support fits within this business context. A CSM must be thorough, well spoken, have a good blend of business and technical skills, ability to analyze data, and have the ability to develop lasting, quality relationships with customers.
 
As a Customer Success Manager, you will:
  • Drive account success by understanding clients' business strategies, technical requirements, and launch timelines.
  • Own and manage the full renewal cycle.
  • Identify opportunities for product adoption and revenue growth within your book of business.
  • Be a strong customer advocate to internal JW teams that support the customer
  • Maintain a strong understanding of JW Player suite of products and a continuous desire to learn video technology and the fast growing video industry
  • Build and strengthen client relationships through strategic communication and solutioning.
  • Collaborate cross-functionally to enhance customer outcomes and team efficiency.
  • Maintain and improve upon CRM data within salesforce.com 
  • Utilize analytics to make data-driven decisions around customer engagement and health
  • Proactively manage your schedule and customer pipeline in order to meet quarterly objectives
  • Plan and deliver on client needs before they happen: leading client advocacy and improved client experience
  • Anticipating clients needs to improve the overall customer experience.
Requirements of the role:
  • Passionate about learning and understanding new technology in the video space
  • Data driven and eager to learn how to analyze data to drive customer and business decisions
  • Excellent interpersonal, organization and communication skills
  • Results driven mindset
  • Proactive and autonomous in problem solving and acting as a solutions consultant with high standards for customers
Bonus Points:
  • Multi-Lingual
  • OVP experience
  • Previous Consulting, Project Management or Customer Success experience
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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