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Contract Customer Success Manager Edtech Jobs in Ohio

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

CompuGroup Medical

$68.51 - $102.76/hr

## Customer Success Manager (m/w/d)Applylocations: Koblenz: Osnabrück: Hannovertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR109661Als führendes Unternehmen im Bereich ...

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Energy Exemplar

Customer Success Manager

Columbus, OH · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

New

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

The Opportunity As a Customer Success Manager at enosix, you will own a portfolio of enterprise ... contract cycles. * Understanding of SAP -- you don't need to be a functional consultant, but ...

CDK

Customer Success Manager

New Hampshire, OH

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm (hybrid) Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

IT-HAUS GmbH

$73.95 - $102.39/hr

Als Customer Success Manager (m/w/d) bist Du die zentrale Schnittstelle zwischen unseren Kunden und den Teams der IT-HAUS Solutions & Services Organisation. Dabei behältst Du jederzeit den ...

SmartBill Corp

Customer Success Manager

Columbus, OH · On-site

$120 - $150/hr

... Success, Customer Success, or Account Management teams Demonstrated success transforming reactive support teams into strategic Client Success organizations Strong experience implementing metrics ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Ohio

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Ohio?

The most popular types of Customer Success Manager Edtech jobs in Ohio are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Ohio?

For Contract Customer Success Manager Edtech jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Ohio look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Ohio are:

What cities in Ohio are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Ohio with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Contract Customer Success Representative

Strategic HR Client Job Openings

Cincinnati, OH • On-site

$19 - $20/hr

Full-time

Medical

Posted 23 days ago

Job description

Job Opportunity: Contract Customer Success Representative with 4myBenefits in Cincinnati, OHWe are seeking 3-4 contract individuals interested in customer service to join our team-oriented environment from mid-September through November 20, 2026. This position is with a company in a stable and growing industry. If you meet these criteria, please contact us for more information!

Pay: $19-$20/hour 

Schedule: Full-Time 

Location: Onsite in Blue Ash, OH 

Contract Duration: Mid-September 2026 through November 20, 2026 

This is a contract-based role and as a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters. 

Other responsibilities include:

  • Available to start in mid-September and work through November 20, 2026.
  • Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
  • Provide accurate information and resolve inquiries in a professional and empathetic manner.
  • Document all interactions in the customer relationship management (CRM) system.
  • Escalate complex issues to appropriate departments when necessary.
  • Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
  • Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skills and Requirements:

  • Bachelor's degree in Healthcare Administration, Business, Communications, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficiency in Microsoft Office and basic computer systems.
  • Must be available to work full-time onsite at the client location in Blue Ash, OH.
  • Bilingual in Spanish strongly preferred.

About 4myBenefits 

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses across the country. Due to continued demand, 4myBenefits continues to grow year over year.

To learn more about us and the services we provide, visit our website: 

http://www.4mybenefits.com/ 

If you are ready for a new challenge and meet the qualifications outlined above, apply online today. Be part of our future!

EEO/M/F/D/V. No third-party applications, please.

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