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Commission Customer Success Manager Edtech Jobs in Ohio

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network ...

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

The Opportunity As a Customer Success Manager at enosix, you will own a portfolio of enterprise accounts and serve as their primary strategic partner from go-live through renewal and beyond. You will ...

iCIMS

Customer Success Manager

Columbus, OH · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health ... In addition, the estimated on-target earnings ("OTE"), which includes base salary and commissions ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ... Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

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All JobsCustomer Success Edtech JobsCommission Customer Success Manager Edtech JobsCommission Customer Success Manager Edtech Jobs in Ohio

Commission Customer Success Manager Edtech information

What is the difference between Commission Customer Success Manager Edtech vs Commission Account Manager Edtech?

AspectCommission Customer Success Manager EdtechCommission Account Manager Edtech
Primary FocusCustomer retention, onboarding, and successAccount growth, sales, and client relationships
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship management
Work EnvironmentCollaborative, customer-facing roles within edtech companiesClient-facing, sales-driven roles in edtech firms
CertificationsCustomer success or related certifications often preferredSales or account management certifications beneficial

The main difference is that the Commission Customer Success Manager Edtech focuses on ensuring customer satisfaction and retention, while the Commission Account Manager Edtech emphasizes growing accounts and sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Ohio?

The most popular types of Customer Success Manager Edtech jobs in Ohio are:

Commission Customer Success Manager Edtech jobs near you

Customer Success Manager

AssetWatch, Inc.

Columbus, OH • Remote

$77K - $112K/yr

Full-time

Re-posted 18 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

About the Role

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions.

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization.

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth.

What You Will Do

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals.

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter.

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$77,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.