ZipRecruiter

Log In

1

Contract Customer Success Manager Edtech Jobs (NOW HIRING)

PowerSchool

Customer Success Manager

Dallas, TX

$58.70K - $82.90K/yr

Job Title Customer Success Manager At PowerSchool, we are a dedicated team of innovators guided by ... Experience with EdTech SaaS, K12 districts, public sector, or enterprise accounts. * Familiarity ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Kahoot!

Senior Customer Success Manager

Austin, TX · On-site

Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox ... The Senior Customer Success Manager can provide a successful track record of handling Large ...

Kahoot!

Senior Customer Success Manager

Austin, TX

Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox ... The Senior Customer Success Manager can provide a successful track record of handling Large ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

GBG

Customer Success Manager

Atlanta, GA

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

GBG

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client ... Drive contract renewals and negotiate favorable terms. Client Advocacy: * Act as a client advocate ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

Cornerstone

The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is ...

next page

Showing results 1-20

People also search for

All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jun 1, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Contract Customer Success Manager Edtech jobs? States with the most job openings for Contract Customer Success Manager Edtech jobs include:
What job categories do people searching Contract Customer Success Manager Edtech jobs look for? The top searched job categories for Contract Customer Success Manager Edtech jobs are:
Contract Customer Success Manager Edtech jobs near you

Customer Success Manager

American Technology Consulting

Des Moines, IA • On-site

Full-time

Posted 8 days ago

Job description

Description
Job Summary
We are seeking an experienced Customer Success Manager to lead our customer success initiatives at Auzmor. In this strategic leadership role, you will oversee a team of customer success managers, drive customer retention and satisfaction, and ensure clients achieve maximum value from our LMS platform. You will focus on building long-term relationships, identifying upsell opportunities, and aligning customer goals with Auzmor's product roadmap. The ideal candidate is a visionary leader with deep expertise in SaaS customer success, particularly in edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional outcomes.
This is a full-time position with a preference for candidates based in Iowa, though remote work is available for qualified applicants.
Auzmor Product Deck: Click Here
Website: www.auzmor.com
LinkedIn: https://www.linkedin.com/company/auzmor
YouTube: https://www.youtube.com/@auzmor
Key Responsibilities
• Lead and mentor a team of Customer Success Managers, setting goals, providing coaching, and fostering a high-performance culture.
• Develop and implement customer success strategies to drive adoption, retention, expansion, and advocacy for Auzmor's LMS solutions.
• Oversee the customer lifecycle, from onboarding and implementation to ongoing support, ensuring seamless experiences and proactive issue resolution.
• Analyze customer data and feedback to identify trends, measure success metrics (e.g., NPS, churn rates, usage analytics), and recommend improvements.
• Collaborate with sales, product, and support teams to align on customer needs, influence product enhancements, and support cross-functional initiatives.
• Identify and pursue upsell/cross-sell opportunities by understanding client pain points and demonstrating ROI through tailored LMS features like advanced analytics, custom integrations, and compliance tools.
• Serve as an executive sponsor for key accounts, conducting quarterly business reviews and strategic planning sessions.
• Track and report on team performance, customer health scores, and success KPIs to senior leadership.
• Stay abreast of industry trends in learning management and customer success best practices to innovate Auzmor's approaches.
Qualifications
• Bachelor's degree in Business, Education, Human Resources, or a related field; Master's degree preferred.
• 7+ years of experience in customer success or account management, with at least 3 years in a leadership role, preferably in SaaS, LMS, or edtech industries.
• Proven track record of reducing churn, increasing customer lifetime value, and leading teams to exceed retention targets.
• Strong understanding of Learning Management Systems (e.g., user adoption strategies, content management, reporting, and integrations).
• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all levels, including C-suite executives.
• Proficiency in customer success tools (e.g., Gainsight, Totango, Salesforce) and data analysis platforms.
• Analytical mindset with experience using metrics to drive decisions and improvements.
• Ability to travel occasionally for client meetings or team events (up to 20%).
Preferred Qualifications
• Experience in the HR, training, or compliance sectors, with knowledge of competitors like Absorb LMS, Docebo, or Cornerstone OnDemand.
• Certifications in customer success (e.g., CCSM) or related fields.
• Familiarity with agile methodologies and product feedback loops in SaaS environments.

Apply