Customer Success Manager
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Customer Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... EdTech. Unlike traditional outsourcing, you'll be placed directly with a client as a valued ...
Customer Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... EdTech. Unlike traditional outsourcing, you'll be placed directly with a client as a valued ...
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive ... customers, ideally within EdTech * Proven success managing large, strategic accounts-owning ...
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive ... customers, ideally within EdTech * Proven success managing large, strategic accounts-owning ...
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Houston, TX · Remote
TheRole We are looking for an experienced Customer Success Manager to own a portfolio of K-12 ... Familiarity with K-12 or edtech is a plus but not required * Experience using AI tools to improve ...
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Houston, TX · Remote
TheRole We are looking for an experienced Customer Success Manager to own a portfolio of K-12 ... Familiarity with K-12 or edtech is a plus but not required * Experience using AI tools to improve ...
Project manage the onboarding of new partners from close to launch * Collaborate with brand ... Customer Success Specialist to join our team. In this role, you will be responsible for ensuring ...
Project manage the onboarding of new partners from close to launch * Collaborate with brand ... Customer Success Specialist to join our team. In this role, you will be responsible for ensuring ...
We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
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We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
Huzzle Customer Success Manager At Huzzle, we connect exceptional B2B sales professionals with top ... EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in ...
Huzzle Customer Success Manager At Huzzle, we connect exceptional B2B sales professionals with top ... EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in ...
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Provide ongoing support for contract management systems, including troubleshooting, data connection ...
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Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Provide ongoing support for contract management systems, including troubleshooting, data connection ...
As the Customer Support & Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Support & Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Support & Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Support & Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Quick apply
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Engaging in contract renewal activities with the customers when required. The primary focus of the Customer Success Manager is to help Taulia's customers achieve their business goals, thereby ...
Engaging in contract renewal activities with the customers when required. The primary focus of the Customer Success Manager is to help Taulia's customers achieve their business goals, thereby ...
Ultimately leading to satisfied clients that renew their contracts with Impartner. Our Customer Success Managers (CSM) are STEWARDS of our exceptional customer experience. They ensure we are ...
Ultimately leading to satisfied clients that renew their contracts with Impartner. Our Customer Success Managers (CSM) are STEWARDS of our exceptional customer experience. They ensure we are ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to ... Land: This is a Sales function and Customer Success takes over once the contract is "landed"
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to ... Land: This is a Sales function and Customer Success takes over once the contract is "landed"
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered ... This includes responding to customer support tickets, leading customer renewal + contract ...
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered ... This includes responding to customer support tickets, leading customer renewal + contract ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

Other
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Description
Job Summary
We are seeking an experienced Customer Success Manager to lead our customer success initiatives at Auzmor. In this strategic leadership role, you will oversee a team of customer success managers, drive customer retention and satisfaction, and ensure clients achieve maximum value from our LMS platform. You will focus on building long-term relationships, identifying upsell opportunities, and aligning customer goals with Auzmor's product roadmap. The ideal candidate is a visionary leader with deep expertise in SaaS customer success, particularly in edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional outcomes.
This is a full-time position with a preference for candidates based in Iowa, though remote work is available for qualified applicants.
Auzmor Product Deck: Click Here
Website: www.auzmor.com
LinkedIn: https://www.linkedin.com/company/auzmor
YouTube: https://www.youtube.com/@auzmor
Key Responsibilities
• Lead and mentor a team of Customer Success Managers, setting goals, providing coaching, and fostering a high-performance culture.
• Develop and implement customer success strategies to drive adoption, retention, expansion, and advocacy for Auzmor's LMS solutions.
• Oversee the customer lifecycle, from onboarding and implementation to ongoing support, ensuring seamless experiences and proactive issue resolution.
• Analyze customer data and feedback to identify trends, measure success metrics (e.g., NPS, churn rates, usage analytics), and recommend improvements.
• Collaborate with sales, product, and support teams to align on customer needs, influence product enhancements, and support cross-functional initiatives.
• Identify and pursue upsell/cross-sell opportunities by understanding client pain points and demonstrating ROI through tailored LMS features like advanced analytics, custom integrations, and compliance tools.
• Serve as an executive sponsor for key accounts, conducting quarterly business reviews and strategic planning sessions.
• Track and report on team performance, customer health scores, and success KPIs to senior leadership.
• Stay abreast of industry trends in learning management and customer success best practices to innovate Auzmor's approaches.
Qualifications
• Bachelor's degree in Business, Education, Human Resources, or a related field; Master's degree preferred.
• 7+ years of experience in customer success or account management, with at least 3 years in a leadership role, preferably in SaaS, LMS, or edtech industries.
• Proven track record of reducing churn, increasing customer lifetime value, and leading teams to exceed retention targets.
• Strong understanding of Learning Management Systems (e.g., user adoption strategies, content management, reporting, and integrations).
• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all levels, including C-suite executives.
• Proficiency in customer success tools (e.g., Gainsight, Totango, Salesforce) and data analysis platforms.
• Analytical mindset with experience using metrics to drive decisions and improvements.
• Ability to travel occasionally for client meetings or team events (up to 20%).
Preferred Qualifications
• Experience in the HR, training, or compliance sectors, with knowledge of competitors like Absorb LMS, Docebo, or Cornerstone OnDemand.
• Certifications in customer success (e.g., CCSM) or related fields.
• Familiarity with agile methodologies and product feedback loops in SaaS environments.
Sourced by ZipRecruiter
51 - 200 Employees
Clive, IA, US
2007