As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Quick apply
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
Beverly Hills, CA · On-site
$75K - $150K/yr
Drive renewals and expansions through relationship-building and value demonstration What We're Looking For * 3+ years of experience in Customer Success, Account Management, or EdTech services
Customer Success Manager
Beverly Hills, CA · On-site
$75K - $150K/yr
Drive renewals and expansions through relationship-building and value demonstration What We're Looking For * 3+ years of experience in Customer Success, Account Management, or EdTech services
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
OR · Remote
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Quick apply
Customer Success Manager
OR · Remote
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Customer Success Manager
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Customer Success Manager
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Technical Customer Success Manager, you will own the customer journey after the sale, from ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
San Jose, CA · Hybrid
$43.49 - $54.37/hr
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Customer Success Manager
San Jose, CA · Hybrid
$43.49 - $54.37/hr
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
Quick apply
Customer Success Manager
Richardson, TX · On-site
$40K - $42K/yr
Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Chicago, IL · Remote
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Quick apply
Customer Success Manager
Chicago, IL · Remote
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Austin, TX · On-site
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Austin, TX · On-site
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Boston, MA · On-site
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with ... Lead and coordinate contract renewal activities, including renewal planning, tracking, risk ...
Quick apply
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with ... Lead and coordinate contract renewal activities, including renewal planning, tracking, risk ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Contract Customer Success Manager Edtech information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do contract customer success manager edtech jobs pay per year?
As of Jul 26, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What does a Contract Customer Success Manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Contract Customer Success Manager Edtech jobs? States with the most job openings for Contract Customer Success Manager Edtech jobs include:
What job categories do people searching Contract Customer Success Manager Edtech jobs look for? The top searched job categories for Contract Customer Success Manager Edtech jobs are:
- Freelance Online Coding Teaching
- Customer Success Manager
- Technical Customer Success Manager
- Weekend Customer Success
- Smb Customer Success Manager
- Customer Success Manager Edtech
- Senior Customer Success Manager Edtech
- Bilingual Customer Success Specialist
- Customer Success Manager Iii
- Full Time Customer Success Manager Edtech
Full-time
Posted 17 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3–6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities