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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

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Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Experience in SaaS, fintech, or edtech environments. * Experience working with post-secondary ...

Just Right Reader

Customer Success Manager

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Just Right Reader

Customer Success Manager

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Huzzle

Customer Success Manager/Account Manager

Huzzle Customer Success Manager At Huzzle, we connect exceptional B2B sales professionals with top ... EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in ...

Sliced Health, Inc

Customer Success Manager

Woodstock, GA · On-site

Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Provide ongoing support for contract management systems, including troubleshooting, data connection ...

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Sliced Health, Inc

Customer Success Manager

Woodstock, GA · On-site

Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients ... Provide ongoing support for contract management systems, including troubleshooting, data connection ...

Apply Early

Taulia

Customer Success Manager

Engaging in contract renewal activities with the customers when required. The primary focus of the Customer Success Manager is to help Taulia's customers achieve their business goals, thereby ...

Doss

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and ...

StarTech.com

Customer Success Manager

FL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Doss

Customer Success Manager

Chicago, IL · On-site

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

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All JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jul 6, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

AJAIA

Fort Lauderdale, FL • On-site

Full-time

Posted 10 days ago

Be an early applicant

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

  • Bachelor's degree or equivalent experience
  • 3–6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits

  • Competitive base salary + performance incentives
  • Professional development opportunities