ZipRecruiter

Log In

1

Contract Customer Success Manager Edtech Jobs (NOW HIRING)

CharacterStrong

Customer Success Manager

Sumner, WA · On-site

$80 - $120/hr

The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that ... EdTech implementations. * Proven ability to build and manage executive‑level relationships ...

Just Right Reader

Customer Success Manager

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

DomainTools

Customer Success Manager

Denver, CO · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

DomainTools

Customer Success Manager

Chicago, IL · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

DomainTools

Customer Success Manager

Austin, TX · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

StarTech.com

Customer Success Manager

Newark, CA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

DomainTools

Customer Success Manager

Raleigh, NC · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

Canva

Customer Success Manager (Contract)

Austin, TX · On-site

Proven track record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. You've owned a book of business and can ...

DomainTools

Customer Success Manager

Austin, TX · On-site

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Suvoda

Customer Success Manager

Conshohocken, PA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

next page

Showing results 1-20

All Jobsfreelance JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Sep 5, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs

What cities are hiring for Contract Customer Success Manager Edtech jobs?

Cities with the most Contract Customer Success Manager Edtech job openings:

What are the most commonly searched types of Customer Success Manager Edtech jobs?

The most popular types of Customer Success Manager Edtech jobs are:

What states have the most Contract Customer Success Manager Edtech jobs?

States with the most job openings for Contract Customer Success Manager Edtech jobs include:

What job categories do people searching Contract Customer Success Manager Edtech jobs look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs are:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

K-12 Edtech Customer Success Manager

Framework

Orlando, FL • On-site, Remote

$32/hr

Contractor

Posted 25 days ago

Job description

K-12 Edtech Customer Success Manager - contract with possible conversion to FTE

Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment:

  1. Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ET
  2. Part-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET)

Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred

About the Role:


Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.

Transitioning teachers are welcome and encouraged to apply.

Key Responsibilities:

  • Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
  • Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
  • Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
  • Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
  • Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Qualifications & Skills:

  • Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
  • Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
  • Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
  • Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
  • Location: Must reside in Florida; candidates near Orlando strongly preferred.
  • Travel: Occasional in-person customer visits required, approximately once a month.

Compensation:

  • Pay Rate: $32.00 per hour

Interested candidates, please reach out directly or apply through this post.

Employment Type: CONTRACTOR

Apply