About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
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We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Austin, TX · On-site +1
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Austin, TX · On-site +1
$150K/yr
The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Proven track record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. You've owned a book of business and can ...
Proven track record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. You've owned a book of business and can ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Customer Success Manager
Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Proven track record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. You've owned a book of business and can ...
Proven track record: 3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. You've owned a book of business and can ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...
Customer Success Manager
Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Customer Success Manager
Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... Contract Management: Collaborate with internal teams to mitigate churn risks for high-value clients.
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
Customer success manager hold
Roanoke, TX · On-site
Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Customer success manager hold
Roanoke, TX · On-site
Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Contract Customer Success Manager Edtech information
How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What does a contract customer success manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
What are the most commonly searched types of Customer Success Manager Edtech jobs in Texas?
The most popular types of Customer Success Manager Edtech jobs in Texas are:
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Texas?
For Contract Customer Success Manager Edtech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Texas look for?
The top searched job categories for Contract Customer Success Manager Edtech jobs in Texas are:
What cities in Texas are hiring for Contract Customer Success Manager Edtech jobs?
Cities in Texas with the most Contract Customer Success Manager Edtech job openings:
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Re-posted 29 days ago
Job description
About the job Senior Strategic Customer Success Manager
Senior Strategic Customer Success Manager
Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)
Job Summary
The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.
Responsibilities
- Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.
- Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.
- Successfully onboard customers by guiding deployment, adoption, and full utilization of services.
- Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.
- Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.
- Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.
- Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.
- Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.
- Prepare and deliver compelling presentations tailored to customer needs and goals.
- Travel up to 50% as required to support customer engagements.
- Bachelors degree in Sales or equivalent professional experience.
- 35 years of progressive experience in customer success, sales, consulting, or technical enablement.
- Strong background working with Gainsight and Salesforce.
- Experience implementing new processes within customer success functions.
- Proven ability to build executive-level relationships and drive adoption within enterprise accounts.
- Understanding of SaaS environments, including license management, onboarding, training, and success measurement.
- Excellent communication, customer service, and presentation skills.
- Experience in workforce development, skills-based learning, or EdTech.
- Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.
- Technical aptitude with development and IT solutions.
- Experience facilitating executive business reviews and strategy sessions.
- Prior success navigating complex enterprise customer relationships.
- Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).
- Mission-driven culture focused on innovation and lifelong learning.
- Blended remote and hybrid workplace flexibility.
- Strong commitment to diversity, belonging, and team member growth.
- Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.