About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
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We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer Success Manager
San Antonio, TX · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... This role may be eligible for additional incentive compensation in the form of either commission or ...
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer Success Manager
Austin, TX · On-site
$95 - $145/hr
Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...
Customer Success Manager
Austin, TX · On-site
$95 - $145/hr
Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...
Customer success manager hold
Roanoke, TX · On-site
Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Customer success manager hold
Roanoke, TX · On-site
Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
Customer Success Manager
Dallas, TX · On-site +1
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
Customer Success Manager
Dallas, TX · On-site +1
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...
The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
Quick apply
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
Customer Success Manager
Houston, TX · On-site
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
Customer Success Manager
Houston, TX · On-site
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
Customer Success Manager
Austin, TX · On-site
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager (EFUNDS for Schools)
Shavano Park, TX · On-site
$80 - $100/hr
Educate and empower districts on best practices for leveraging EdTech solutions to improve student ... Proven success in managing customer relationships and driving revenue growth in technology ...
Customer Success Manager (EFUNDS for Schools)
Shavano Park, TX · On-site
$80 - $100/hr
Educate and empower districts on best practices for leveraging EdTech solutions to improve student ... Proven success in managing customer relationships and driving revenue growth in technology ...
Commission Customer Success Manager Edtech information
What is the difference between Commission Customer Success Manager Edtech vs Commission Account Manager Edtech?
| Aspect | Commission Customer Success Manager Edtech | Commission Account Manager Edtech |
|---|---|---|
| Primary Focus | Customer retention, onboarding, and success | Account growth, sales, and client relationships |
| Required Skills | Customer service, communication, product knowledge | Sales, negotiation, relationship management |
| Work Environment | Collaborative, customer-facing roles within edtech companies | Client-facing, sales-driven roles in edtech firms |
| Certifications | Customer success or related certifications often preferred | Sales or account management certifications beneficial |
The main difference is that the Commission Customer Success Manager Edtech focuses on ensuring customer satisfaction and retention, while the Commission Account Manager Edtech emphasizes growing accounts and sales. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.
What are the most commonly searched types of Customer Success Manager Edtech jobs in Texas?
The most popular types of Customer Success Manager Edtech jobs in Texas are:
Other
Medical, PTO
Re-posted 5 days ago
Job description
About the job Senior Strategic Customer Success Manager
Senior Strategic Customer Success Manager
Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)
Job Summary
The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.
Responsibilities
- Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.
- Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.
- Successfully onboard customers by guiding deployment, adoption, and full utilization of services.
- Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.
- Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.
- Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.
- Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.
- Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.
- Prepare and deliver compelling presentations tailored to customer needs and goals.
- Travel up to 50% as required to support customer engagements.
- Bachelors degree in Sales or equivalent professional experience.
- 35 years of progressive experience in customer success, sales, consulting, or technical enablement.
- Strong background working with Gainsight and Salesforce.
- Experience implementing new processes within customer success functions.
- Proven ability to build executive-level relationships and drive adoption within enterprise accounts.
- Understanding of SaaS environments, including license management, onboarding, training, and success measurement.
- Excellent communication, customer service, and presentation skills.
- Experience in workforce development, skills-based learning, or EdTech.
- Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.
- Technical aptitude with development and IT solutions.
- Experience facilitating executive business reviews and strategy sessions.
- Prior success navigating complex enterprise customer relationships.
- Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).
- Mission-driven culture focused on innovation and lifelong learning.
- Blended remote and hybrid workplace flexibility.
- Strong commitment to diversity, belonging, and team member growth.
- Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.