$90 - $125/hr
Enterprise Customer Success Manager As an Enterprise Customer Success Manager (CSM), you will be ... EdTech or Higher Education experience * Experience working within AI platforms, dashboards, and ...
$90 - $125/hr
Enterprise Customer Success Manager As an Enterprise Customer Success Manager (CSM), you will be ... EdTech or Higher Education experience * Experience working within AI platforms, dashboards, and ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$90 - $150/hr
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...
$90 - $150/hr
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned ...
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned ...
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type Full time Location Type Remote Department Customer Success About August Health At August Health, our ...
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type Full time Location Type Remote Department Customer Success About August Health At August Health, our ...
$83 - $133/hr
We're looking for a Customer Success Manager Remote,United States The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a ...
$83 - $133/hr
We're looking for a Customer Success Manager Remote,United States The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a ...
$87 - $115/hr
As a Customer Success Manager at Bonusly, you will take ultimate ownership of the growth, retention, and overall success of your book of business. We are looking for a strategic, results-oriented ...
New
$87 - $115/hr
As a Customer Success Manager at Bonusly, you will take ultimate ownership of the growth, retention, and overall success of your book of business. We are looking for a strategic, results-oriented ...
New
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
Customer Success Manger
Louisville, KY · On-site
The Customer Success Manager (CSM) serves as a strategic partner to central station customers, dealers, and enterprise accounts, with a focus on adoption, retention, as well growth across the Resideo ...
$90 - $120/hr
Own renewal forecasting and execution for your book of business--no surprises at contract end ... What We're Looking For * 3+ years in customer success, account management, or implementation ...
$90 - $120/hr
Own renewal forecasting and execution for your book of business--no surprises at contract end ... What We're Looking For * 3+ years in customer success, account management, or implementation ...
$90 - $150/hr
Customer Success Manager - Cybersecurity MBC Technology Group (MBCTG) is a technology integrator specializing in enterprise-grade cloud architecture, DevOps transformation, data platforms, artificial ...
$90 - $150/hr
Customer Success Manager - Cybersecurity MBC Technology Group (MBCTG) is a technology integrator specializing in enterprise-grade cloud architecture, DevOps transformation, data platforms, artificial ...
Customer Success Manager
Frankfort, KY · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
Customer Success Manager
Frankfort, KY · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion
$104 - $183/hr
Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA: Colorado, USA: Nevada, USA: California, USA: Washington, USAtime type: Full timeposted on: Posted ...
$104 - $183/hr
Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA: Colorado, USA: Nevada, USA: California, USA: Washington, USAtime type: Full timeposted on: Posted ...
$183 - $355/hr
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...
$183 - $355/hr
Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...
$90 - $120/hr
Perspectum is hiring a Customer Success Manager to own our East Coast territory , joining a regional CSM team responsible for the adoption and retention of our clinical imaging software across US ...
$90 - $120/hr
Perspectum is hiring a Customer Success Manager to own our East Coast territory , joining a regional CSM team responsible for the adoption and retention of our clinical imaging software across US ...
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
$120 - $170/hr
Your mission As a Customer Success Manager (CSM) , you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
Louisville, KY · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
$101 - $166/hr
Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... management on new technology to ensure full adoption and utilization of firm-wide standards.
$101 - $166/hr
Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... management on new technology to ensure full adoption and utilization of firm-wide standards.
$90 - $150/hr
Back to Careers Customer Success Remote (West Coast preferred) Senior Customer Success Manager Full-time · Customer Success & Growth Shovels is building the Google for local government data ...
$90 - $150/hr
Back to Careers Customer Success Remote (West Coast preferred) Senior Customer Success Manager Full-time · Customer Success & Growth Shovels is building the Google for local government data ...
Contract Customer Success Manager Edtech information
What does a contract customer success manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Kentucky?
For Contract Customer Success Manager Edtech jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Kentucky look for?
The top searched job categories for Contract Customer Success Manager Edtech jobs in Kentucky are:
What cities in Kentucky are hiring for Contract Customer Success Manager Edtech jobs?
Cities in Kentucky with the most Contract Customer Success Manager Edtech job openings:
$90 - $125/hr
Other
Retirement
Posted 5 days ago
Job description
Enterprise Customer Success Manager
#J-18808-LjbffrAs an Enterprise Customer Success Manager (CSM), you will be the primary customer-facing partner for a portfolio of higher education clients. You will ensure that our solutions drive adoption, retention, and measurable institutional impact. This role requires strategic thinking, executive relationship management, and a deep understanding of the challenges facing higher education.
This is a fully remote role and can be held by an employee living in the United States.
Mission & Goals- Maximize customer satisfaction and product adoption
- Prevent churn and drive renewal and expansion
- Act as a trusted strategic advisor
- Own a portfolio of high-value enterprise accounts
- Deliver QBRs, success plans, and strategic check-ins
- Identify risks, expansion opportunities, and champions
- Collaborate cross-functionally to solve customer issues
- Monitor health scores and engagement metrics
- Guide customers through adoption and business reviews
- Document success plans and account activity
- Execute renewal and expansion opportunities
- 3+ years of B2B SaaS Customer Success experience
- Ability to juggle multiple priorities while maintaining a strong customer focus
- Strong relationship-building
- Strong communication and negotiation skills
- Experience with executive stakeholder engagement
- Strategic thinking and planning
- Experience using digital engagement platforms (email marketing tools, CRM, CS software such as Gainsight
- Comfortable using customer segmentation, data analysis, and playbooks to drive decisions
- Collaborative spirit with a bias toward action, efficiency, and continuous improvement
- EdTech or Higher Education experience
- Experience working within AI platforms, dashboards, and reporting
At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships. Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.
Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.
We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.