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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

GBG

Customer Success Manager

Manchester, NH · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Cordance

OR

As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ... Recommend add-ons, contract expansions, or upgrades based on customer usage patterns or needs.

Ivalua

Customer Success Manager

New York, NY · On-site

Own the renewal process for assigned accounts, ensuring timely and successful contract negotiations ... Customer Success Manager Base Range : $82,500 - $137,00 Additional compensation / rewards: Ivalua ...

Insurity

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Ensure contract compliance and accurate billing * Understand the customer experience and loyalty ...

SWBC

Customer Success Manager

Grand Rapids, MI

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Ivalua

Customer Success Manager

Manhattan, NY

Own the renewal process for assigned accounts, ensuring timely and successful contract negotiations ... Customer Success Manager Base Range : $82,500 - $137,00 Additional compensation / rewards: Ivalua ...

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

New

Keeper Security

Customer Success Manager

Work with clients to negotiate contract renewals, cross-sells and upsells * Work with clients to ... Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver ...

Cordance

Customer Success Manager

As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ... Recommend add-ons, contract expansions, or upgrades based on customer usage patterns or needs.

TABS inc.

Customer Success Manager

Manhattan, NY · Hybrid

Customer Success Manager Tabs is the leading AI-native revenue platform for modern finance and ... Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Ritual Capital

Customer Success Manager

Manhattan, NY

Customer Success Manager PointOne is reinventing how law firms operate. We build infrastructure for ... Manage our pilot process to ensure we convert prospective customers into closed contracts * Lead ...

Sync1 Systems

Customer Success Manager

Austin, TX

Customer Success Manager About Sync1 Systems Sync1 Systems is a CUSO based in Austin, TX focused on ... Drive contract renewals by demonstrating ongoing value and maintaining high levels of lender ...

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Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jun 1, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Contract Customer Success Manager Edtech jobs? States with the most job openings for Contract Customer Success Manager Edtech jobs include:
What job categories do people searching Contract Customer Success Manager Edtech jobs look for? The top searched job categories for Contract Customer Success Manager Edtech jobs are:
Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 53% Full Time, 36% Part Time, 1% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

GBG

Manchester, NH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Customer Success Team

At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams.

This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means:

  • Deeply understanding our customers’ goals and quantifying how GBG helps them succeed
  • Bringing curiosity to customer challenges and business strategies
  • Building trusted relationships across multiple levels within customer organizations
  • Partnering cross-functionally at GBG to advocate for customer needs
  • Challenging both customers and ourselves to innovate and drive meaningful growth

You’ll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy.

The Role - Customer Success Managers

We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios:

Customer Success Manager – Enterprise

  • Manage a portfolio of 25–30 enterprise accounts
  • Focus on scalable engagement, retention, and expansion
  • Balance strategic conversations with operational execution

Customer Success Manager – Strategic

  • Manage a small portfolio of 5–7 strategic accounts
  • Work with high‑volume, high‑complexity customers
  • Deliver deeply consultative, high‑touch engagement with significant executive visibility

In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG’s solutions.

These roles are ideal for customer‑centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long‑term customer and company growth.

What you will do

  • Own base revenue retention across your assigned portfolio, proactively managing renewals and long‑term account health
  • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels
  • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed
  • Lead high‑impact customer engagements, including executive business reviews, account planning, and renewal discussions
  • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs)
  • Develop deep expertise in GBG’s solutions and clearly demonstrate how they support customer business outcomes
  • Guide customers through best‑practice product adoption aligned with their goals and regulatory requirements
  • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities
  • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities
  • Operate cross‑functionally to advocate for customers and drive alignment across GBG
  • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience
  • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery

Note: Strategic CSMs will spend more time in executive‑level engagement, complex escalations, and high‑volume operational oversight, while Enterprise CSMs will focus on portfolio‑level impact, scalability, and growth across a broader customer set.

Requirements

Skills we are looking for

  • Proven experience in customer‑facing roles supporting enterprise and/or strategic accounts
  • Strong ability to manage senior‑level and executive customer relationships
  • Track record of driving customer retention, adoption, and long‑term value realization
  • Experience leading executive business reviews, renewal discussions, and account planning
  • Strong analytical skills with the ability to translate data into clear, compelling success stories
  • Comfort working cross‑functionally in a fast‑paced, matrixed organization
  • Proactive, solutions‑oriented mindset with strong ownership and follow‑through
  • Deep curiosity about product capabilities and applying them to complex customer challenges
  • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
  • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes
  • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms
  • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus

Benefits

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.