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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

NICE

Customer Success Manager

OR · On-site +1

Performance in the role is measured by retention, growth of contract values, while ensuring ... Customer Success Manager in the Cloud ecosystem * Ability to engage in technical dialogue with ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · On-site

$65K/yr (+ commission)

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions

REXEL

Customer Success Manager

Broken Arrow, OK · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions

Keeper Security

Customer Success Manager

Work with clients to negotiate contract renewals, cross-sells and upsells * Work with clients to ... Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver ...

Rexel France

Customer Success Manager

Rochester, NY · On-site

$70 - $80/hr

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission Location: Scottsdale, Arizona ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Qualifacts

Customer Success Manager

Nashville, TN · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Experience driving customer value and company revenue via upsell/cross-sell and contract renewal ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

Qualifacts

Customer Success Manager

Tampa, FL · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Experience driving customer value and company revenue via upsell/cross-sell and contract renewal ...

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Contract Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Sep 5, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Level Data LLC

Kalamazoo, MI • Remote

$80K - $85K/yr

Full-time

Retirement

Re-posted 20 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.The Company is supported by a fully remote workforce.Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.Qualifications:Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)Proven track record of achieving GRR and NRR targetsExperience working with state-level education systems or large-scale data environmentsFamiliarity with SaaS implementation and maintenance processesWhy Join Level Data?Meaningful Impact: Your work directly influences education outcomes.Collaborative Culture: We value teamwork, transparency, and shared success.Professional Growth: Opportunities to learn, lead, and make a difference.Flexible Work Environment: Embrace remote work, with occasion travel.If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.BenefitsUnlimited vacation4% 401k MatchCompetitive HealthcareAll positions are subject to background evaluations and a pre-employment drug screening.