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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

DomainTools

Customer Success Manager

Austin, TX · On-site +1

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

DomainTools

Customer Success Manager

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager oversees customer experience through the customer lifecycle and is ... Contract renewal rate * Code currency * Sales Leads generated * Overall customer satisfaction

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

FL · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

DomainTools

Customer Success Manager

Denver, CO · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Manager role includes but is not limited to the following responsibilities ... Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$15K - $20K/mo

The Portfolio Customer Success Manager role is vital to our company's success. You will build ... Edtech experience preferred To be successful in this role you must: * High level of business acumen

New

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

  • Retirement

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$65K - $75K/yr

The Portfolio Customer Success Manager role is vital to our company's success. You will build ... Edtech experience preferred To be successful in this role you must: * High level of business acumen

CodeSignal

Customer Success Manager, EDU

  • Medical

  • Dental

  • Vision

  • Retirement

The Role CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about ... EdTech, online/hybrid learning, or at a technology company with a strong higher-education go-to ...

SWBC

Customer Success Manager

  • Medical

  • Retirement

Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize ... Land: This is a Sales function and Customer Success takes over once the contract is "landed"

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Showing results 21-40

All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

DomainTools

Austin, TX • On-site, Remote

$150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their critical SecOps workflow.
You will be responsible for managing accounts from initial onboarding through securing renewals while also working in an account team with an expansion manager to grow bookings within your assigned accounts.
We want a collaborative and energetic individual that will drive superior customer engagement. This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.
The Customer Success Manager role includes but is not limited to the following responsibilities:
Lifecycle Management & Onboarding
  • Seamless Transitions: Manage the formal hand-off from new logo Account Executives (AEs) to ensure a smooth transition into the customer lifecycle.
  • Implementation & Training: Facilitate technical integrations during onboarding and lead product training sessions to drive early adoption.
  • Structured Engagement: Proactively schedule and execute onboarding milestones, including initial check-ins and mid-contract Quarterly Business Reviews (QBRs).
  • Lifecycle Stewardship: Own the end-to-end journey for active contract customers, focusing on onboarding, adoption, and consistent consumption. We call this Customer Activation.

Strategic Relationship Management
  • Trusted Advisor Status: Cultivate deep relationships with IT leaders, executive sponsors, and decision-makers to become a primary advocate and "champion builder." Become, and help enable your team members become, "multi-threaded"relationships within each account.
  • Strategic Planning: Lead QBRs to review product consumption, share roadmap/feature updates, and ensure customers are realizing the full value of their scoped solutions.
  • Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data sets, and the competitive landscape to provide high-value consulting.

Retention, Expansion, & Revenue
  • Commercial Accountability: Own and complete on-time renewals for your assigned Book of Business.
  • Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting specific quota targets for Renewals and Lift (Upsell/Cross-sell).
  • Forecasting Accuracy: Utilize Clari, Salesforce and Gainsight to maintain precise data on pipeline management, customer health scores, and opportunity forecasting.

Risk Mitigation & Customer Advocacy
  • Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute proactive "get well" action plans that reduce churn risk.
  • Escalation Leadership: Act as the internal voice of the customer during high-severity support cases, coordinating across cross-functional teams to ensure timely resolution.
  • Predictive Support: Identify potential challenges and risks in new feature adoption or release schedules before they impact the customer experience.

Internal Leadership & Collaboration
  • Sales Alignment: Partner with Sales stakeholders to validate that customers are achieving the ROI and outcomes defined during the pre-sales process.
  • Value Communication: Clearly articulate the DomainTools value proposition to all internal and external collaborators to secure long-term brand loyalty.

Requirements
  • 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry)
  • Direct account experience working with the largest global organizations (Global F100) and country governments.
  • Direct experience with cybersecurity solutions, DNS specific experience preferred
  • SaaS offerings experience, with a proven track record of success in both retention and expansion
  • Ability to influence key decision makers and to negotiate effectively based on value and time to close
  • An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
  • Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals.
  • Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
  • Meet or exceed role specific KPIs

Compensation & Benefits
  • Compensation: $150,000 On-Target Earnings (OTE) consisting of base salary + commission

Benefits
DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.
DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.
DomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.

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