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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Lead and coordinate contract renewal activities, including renewal planning, tracking, risk ...

NICE

OR · On-site

Performance in the role is measured by retention, growth of contract values, while ensuring ... Customer Success Manager in the Cloud ecosystem * Ability to engage in technical dialogue with ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Sendoso

Customer Success Manager

Customer Success Manager We are seeking an experienced and results-oriented Customer Success ... contracts. * Expansion & Revenue Growth: Work closely with the Sales/Account Management team to ...

GBG Corporation

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

GBG

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

GBG

Customer Success Manager

Boston, MA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

Apply Early

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize ... Land: This is a Sales function and Customer Success takes over once the contract is "landed"

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize ... Land: This is a Sales function and Customer Success takes over once the contract is "landed"

Apply Early

GBG Corporation

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our ... contract signature through onboarding, adoption, value realization, renewal, and growth. You will ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Sendoso

Customer Success Manager

Phoenix, AZ · On-site

... contracts. * Expansion & Revenue Growth: Work closely with the Sales/Account Management team to ... Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

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All JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

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$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jul 6, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Valsoft Services

Duluth, GA • On-site

Other

Posted 4 days ago

Job description

About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
  • Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
  • Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
  • Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
  • Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
  • Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
  • Help customers define, measure, and achieve value from the company's products and services.
  • Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
  • Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
  • Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
  • Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
  • Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
  • Contribute to the development and continuous improvement of customer success processes, standards, and best practices.
Required Qualifications
  • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
  • Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
  • Demonstrated experience managing customer renewals and supporting retention efforts.
  • Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
  • Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
  • Strong verbal, written, and interpersonal communication skills.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
  • Ability to work cross-functionally and influence internal teams in support of customer outcomes.
  • Proficiency with CRM platforms and related customer management tools.
  • Preferred Experience
  • Prior experience in a B2B software, technology, solutions, or services environment.
  • Prior experience work in Government and/or Healthcare.
  • Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
  • Experience conducting executive business reviews and success planning with customers.
  • Familiarity with customer success methodologies, health scoring, and value realization frameworks.
  • Knowledge, Skills, and Abilities
  • Strong customer relationship management and account management capabilities.
  • Ability to balance customer advocacy with business objectives.
  • Strong analytical and problem-solving skills.
  • Ability to identify commercial opportunities while maintaining a customer-centric approach.
  • Ability to manage sensitive customer situations with professionalism and sound judgment.
  • High degree of initiative, accountability, and collaboration.

#Qmatic

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