Customer Success Manager
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
Des Moines, IA · On-site
... edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional ... Key Responsibilities • Lead and mentor a team of Customer Success Managers, setting goals ...
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
OR · Remote
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Quick apply
OR · Remote
$70K - $90K/yr
Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
New
Quick apply
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
New
About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
Quick apply
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Proven leadership experience through school, athletics, community organizations, internships, or ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success ...
Customer Success Manager At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager We're looking for an experienced and collaborative Customer Success ... Taco Tuesday, every Tuesday Some roles, such as internships, may not be eligible for certain ...
Customer Success Manager We're looking for an experienced and collaborative Customer Success ... Taco Tuesday, every Tuesday Some roles, such as internships, may not be eligible for certain ...
Customer Success Manager Classe365 is growing, this means that 100s of educators around the world ... Classe365 is fast growing EdTech start-up. Our world-leading student administration and learning ...
Customer Success Manager Classe365 is growing, this means that 100s of educators around the world ... Classe365 is fast growing EdTech start-up. Our world-leading student administration and learning ...
$8.17 - $9.99
8% of jobs
$9.99 - $11.80
15% of jobs
$12.82 is the 25th percentile. Wages below this are outliers.
$11.80 - $13.61
4% of jobs
The median wage is $14.73 / hr.
$13.61 - $15.43
38% of jobs
$15.43 - $17.24
9% of jobs
$17.59 is the 75th percentile. Wages above this are outliers.
$17.24 - $19.06
10% of jobs
$19.06 - $20.87
3% of jobs
$20.87 - $22.68
1% of jobs
$22.68 - $24.50
5% of jobs
$24.50 - $26.31
3% of jobs
$26.31 - $28.13
4% of jobs
$8
$16
$28

Other
Posted 2 days ago
Description
Job Summary
We are seeking an experienced Customer Success Manager to lead our customer success initiatives at Auzmor. In this strategic leadership role, you will oversee a team of customer success managers, drive customer retention and satisfaction, and ensure clients achieve maximum value from our LMS platform. You will focus on building long-term relationships, identifying upsell opportunities, and aligning customer goals with Auzmor's product roadmap. The ideal candidate is a visionary leader with deep expertise in SaaS customer success, particularly in edtech or LMS environments, and a proven track record of scaling teams to deliver exceptional outcomes.
This is a full-time position with a preference for candidates based in Iowa, though remote work is available for qualified applicants.
Auzmor Product Deck: Click Here
Website: www.auzmor.com
LinkedIn: https://www.linkedin.com/company/auzmor
YouTube: https://www.youtube.com/@auzmor
Key Responsibilities
• Lead and mentor a team of Customer Success Managers, setting goals, providing coaching, and fostering a high-performance culture.
• Develop and implement customer success strategies to drive adoption, retention, expansion, and advocacy for Auzmor's LMS solutions.
• Oversee the customer lifecycle, from onboarding and implementation to ongoing support, ensuring seamless experiences and proactive issue resolution.
• Analyze customer data and feedback to identify trends, measure success metrics (e.g., NPS, churn rates, usage analytics), and recommend improvements.
• Collaborate with sales, product, and support teams to align on customer needs, influence product enhancements, and support cross-functional initiatives.
• Identify and pursue upsell/cross-sell opportunities by understanding client pain points and demonstrating ROI through tailored LMS features like advanced analytics, custom integrations, and compliance tools.
• Serve as an executive sponsor for key accounts, conducting quarterly business reviews and strategic planning sessions.
• Track and report on team performance, customer health scores, and success KPIs to senior leadership.
• Stay abreast of industry trends in learning management and customer success best practices to innovate Auzmor's approaches.
Qualifications
• Bachelor's degree in Business, Education, Human Resources, or a related field; Master's degree preferred.
• 7+ years of experience in customer success or account management, with at least 3 years in a leadership role, preferably in SaaS, LMS, or edtech industries.
• Proven track record of reducing churn, increasing customer lifetime value, and leading teams to exceed retention targets.
• Strong understanding of Learning Management Systems (e.g., user adoption strategies, content management, reporting, and integrations).
• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all levels, including C-suite executives.
• Proficiency in customer success tools (e.g., Gainsight, Totango, Salesforce) and data analysis platforms.
• Analytical mindset with experience using metrics to drive decisions and improvements.
• Ability to travel occasionally for client meetings or team events (up to 20%).
Preferred Qualifications
• Experience in the HR, training, or compliance sectors, with knowledge of competitors like Absorb LMS, Docebo, or Cornerstone OnDemand.
• Certifications in customer success (e.g., CCSM) or related fields.
• Familiarity with agile methodologies and product feedback loops in SaaS environments.
Sourced by ZipRecruiter
51 - 200 Employees
Clive, IA, US
2007