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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention. * Develop scalable best practices and playbooks for enterprise success and expansion.

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$70 - $80/hr

Customer Success Manager QBS LLC Foxborough, Massachusetts, United States About this position Customer Success Manager Employment Type : Full-Time Location : 5 days onsite in Foxborough, MA About QBS ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the ... Own onboarding from contract → go-live for new customers * Lead onboarding calls: kickoff ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

SPINS

Customer Success Manager

Chicago, IL · On-site +1

$75K - $80K/yr

Customer Success Manager Summary The Customer Success Manager will be assigned a book of business ... Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ ...

NICE

Customer Success Manager

Negotiating contract renewals and maintaining high revenue retention rates * Gain a deep ... Customer Success Manager in the Cloud ecosystem * Ability to engage in technical dialogue with ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Centella

Customer Success Manager

Miami, FL · On-site

$90 - $140/hr

DescriptionThe Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...

EVIDENT

Customer Success Manager

Bethlehem, PA · On-site

We are looking for a Customer Success Manager, OEM with responsibility for managing day-to-day ... contract execution in accordance with company policies. Opportunity Development • Maintain ...

Daybreak Health

Customer Success Manager

New York, NY · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...

New

Daybreak Health

Customer Success Manager

Boston, MA · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...

New

Planisware

Customer Success Manager

Philadelphia, PA · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of ... Manage contracts and all contract negotiations for statements of work for professional services ...

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Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Sep 5, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Sweep

New York, NY • Remote

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Who are we?

Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.

What will you do at Sweep?

As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.

Key Responsibilities

  • Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.

  • Lead enterprise onboarding, technical configuration, and strategic enablement plans.

  • Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.

  • Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.

  • Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.

  • Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.

  • Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.

  • Develop scalable best practices and playbooks for enterprise success and expansion.

What We're Looking For?

  • 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.

  • Extensive Salesforce knowledge, including data model, automation, and advanced configuration.

  • Salesforce Administrator certification (preferred).

  • Proven ability to manage multi-stakeholder relationships across business and technical teams.

  • Experience with complex integrations, security reviews, and compliance processes.

  • Exceptional communication and executive presentation skills.

  • Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.

Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.

The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.

About Sweep:

As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about.