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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

Insurity

Customer Success Manager

Hartford, CT

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of ... Ensure contract compliance and accurate billing * Understand the customer experience and loyalty ...

PointOne

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager PointOne is reinventing how law firms operate. Our AI-powered timekeeper ... Manage our pilot process to ensure we convert prospective customers into closed contracts * Lead ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Canopy Works

Customer Success Manager

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

LMI

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI ...

Nominal

Customer Success Manager

Manhattan, NY · On-site

... and renewing/expanding contracts. * Champion customer advocacy: case studies, references ... success, account management, or post-sales in SaaS environment). * Excellent communication and ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jun 8, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
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Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 53% Full Time, 36% Part Time, 1% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Insurity

Hartford, CT

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Who We Are 
 
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. 
 
We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. 
 
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.   
 
Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity 
 
Insurity’s Next Customer Success Manager 
 
We’re seeking a dynamic and versatile Senior Customer Success Manager to join our team and play a pivotal role in driving customer success, solution adoption, and strategic growth within our Insurity Marine Suite (IMS) product group. This cross-functional role blends Sales, Customer Success, Solution Consulting, and Product Expertise to deliver value to our P&C Insurance customers. You’ll be responsible for building strong in-person relationships with key stakeholders and partnering with our customers to ensure their strategic business objectives are understood and that their utilization of the Insurity Marine Suite Product is appropriately leveraged to drive these objectives.  This role requires domain knowledge in Marine Cargo Insurance, is based in North America, and requires regular in-person engagement with clients and partners. 
 
What Our Senior Customer Success Manager Will Do
 
Relationship Management
  •  Primary point of management contact for assigned customers
  •  Accurately capture minutes / actions from meetings
  •  Prepare professional presentations/reports and effectively lead customer meetings
  •  Ensure workflow management system and customer-facing tools are up to date
  •  Provide tool self-service support for customers
  •  Understand Customer KPIs; measure and track regularly
  •  Maintain/manage customer expectations and satisfaction
  •  Develop working relationships with Customer System Champions
  •  Independently transition low complexity customers from the implementation team
  •  Ensure contract compliance and accurate billing
  •  Understand the customer experience and loyalty measures in place (NPS, references, etc.)
  •  Ensure a strong understanding of internal customer organization, political landscape, and   stakeholder personalities
  •  Demonstrate thorough knowledge of customers’ business challenges, opportunities and how   our products and solutions address them
  •  Uncover potential cross-sell and upsell opportunities
 
Enhancement Delivery 
  • Facilitate end-to-end management of cross-functional medium complexity enhancements in accordance with product specific procedures.
  • Draft change requests and Statements of Work for small to medium complexity       enhancements
  • Demonstrate an understanding of revenue recognition and account measurements
Internal Process
  • Demonstrate competency in all internal processes & practices
  • Support Continuous Improvement initiatives
  • Provide mentorship to team members
  • Stay up to date on industry and job related trends and best practices, including reading relevant publications, articles, blogs, etc.
  • Other duties as assigned
 
Who We’re Looking For 
 
  • Minimum 1- 3 years' experience in Marine Cargo Insurance, Logistics or Logistics Software
  • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
  • Bachelor’s degree in related field (equivalent work experience may be considered)
  • Ability to create succinct, audience relevant, objective oriented written documentation (emails, PowerPoint, Word documents etc.) 
  • Analytical and critical thinking
  • Written and oral English communication
  • Time management including work planning, prioritization, and organization
  • Ability to handle multiple priorities or tasks
  • Self-starter and quick learner
  • Detail-oriented
  • Active listener
  • Ability to collaborate and work autonomously 
  • Flexible and adaptable
  • Expectation Management 
  • Project Management
  • Process analysis, design, and management
  • Business Acumen
  • Technical Acumen
  • Software Development Acumen
  • Change management
  • Ability to articulately present information
  • Meeting facilitation and management
  • Ability to disagree and commit
  • Up to 10% travel required

Demonstrate these skills at a high proficient level:

  • Data Analysis
  • Coaching, training and mentoring
  • Customer Advocacy
 
What’s In It For U 
 
Work Where You Thrive
Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative. 
 
Take Time When You Need It
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most. 
 
Benefits That Start on Day One
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you. 
 
Living Our Values Every Day
Our core values are more than words on a wall—they guide how we hire, grow, and retain the very best talent. 
 
Award-Winning Onboarding
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact. 
 
Grow Your Career from Within
We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates.
 
Mentorship That Matters
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally. 
 
Stay Connected with Coffee for Two
Our unique internal networking program helps you build meaningful connections across teams and departments—one virtual coffee chat at a time. 
 
Keep Learning, Always
Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success. 
 
Invest in Your Future—And Your Family’s
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably. 
 
Earn When You Refer
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board. 
 
We have five Core Values at Insurity; one of which is to Act with Integrity.  Providing pay transparency helps you make the best decision for you.  We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is $60 000 to $103,000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview. 
 
Languages for Québec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Québec. French-language training will be offered to candidates who do not have a good knowledge of French.  
  
Insurity is proud to be an Equal Opportunity Employer 
 
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization.  We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.  
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Please contact us to request accommodation. 
 
Thank you for your interest in Insurity!  Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.  
#LI-Remote    #innovateatinsurity

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