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Contract Customer Success Manager Edtech Jobs (NOW HIRING)

Newbold Services

Customer Success Manager

Greenville, SC · On-site

Support contract renewals through value demonstration and relationship management. * Partner with ... Maintain accurate customer records, success metrics, and touchpoints in CRM. * Provide insights and ...

Sendoso

Customer Success Manager

... contracts. * Expansion & Revenue Growth: Work closely with the Sales/Account Management team to ... Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo ...

Themis PLLC

Customer Success Manager

Customer Success Manager Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move ...

Sync1 Systems

Customer Success Manager

Austin, TX · On-site

Customer Success Manager About Sync1 Systems Sync1 Systems is a CUSO based in Austin, TX focused on ... Drive contract renewals by demonstrating ongoing value and maintaining high levels of lender ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

About the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Providing support and assistance throughout the contract lifetime * Identifying further use cases ...

Sendoso

Customer Success Manager

Phoenix, AZ · Remote

... contracts. * Expansion & Revenue Growth: Work closely with the Sales/Account Management team to ... Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Clarivate

Customer Success Manager

Philadelphia, PA · On-site

Customer Success Manager We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative ...

Sync1 Systems

Customer Success Manager

Austin, TX · On-site

Customer Success Manager About Sync1 Systems Sync1 Systems is a CUSO based in Austin, TX focused on ... Drive contract renewals by demonstrating ongoing value and maintaining high levels of lender ...

Okta, Inc.

Customer Success Manager

San Antonio, TX · On-site

Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

NinjaOne

Customer Success Manager

Austin, TX · On-site

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

Easy HR Group

Customer Success Manager

Customer Success Manager This is a remote position. Our client curates transformative experiences through world-class events. We need a Customer Success Manager who can guide attendees every step of ...

Revvo

Customer Success Manager

San Mateo, CA · On-site

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Panna Knows LLC

Customer Success Manager

Exton, PA · On-site

Customer Success Manager Our client is a purpose-driven organization dedicated to helping companies ... Partner with onboarding, support, consulting, partnerships, and contracts teams to ensure customer ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Customer Success Manager Lead the way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and ...

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All JobsContract Customer Success Manager Edtech Jobs

Contract Customer Success Manager Edtech information

See salary details

$32.5K

$83.1K

$140K

How much do contract customer success manager edtech jobs pay per year?

As of Jul 6, 2026, the average yearly pay for contract customer success manager edtech in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How does a Contract Customer Success Manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a Contract Customer Success Manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a Contract Customer Success Manager in Edtech, and why are they important?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

More about Contract Customer Success Manager Edtech jobs
What cities are hiring for Contract Customer Success Manager Edtech jobs? Cities with the most Contract Customer Success Manager Edtech job openings:
What are the most commonly searched types of Customer Success Manager Edtech jobs? The most popular types of Customer Success Manager Edtech jobs are:
What states have the most Contract Customer Success Manager Edtech jobs? States with the most job openings for Contract Customer Success Manager Edtech jobs include:
What job categories do people searching Contract Customer Success Manager Edtech jobs look for? The top searched job categories for Contract Customer Success Manager Edtech jobs are:
Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Newbold Services

Greenville, SC • On-site

Other

Posted 11 days ago

Newbold Services rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

110th of 210 rated facilities management

Job description

JOB TITLE
JOB GRADE
REPORTS TO
Customer Success Manager
COO/EVP
POSITION TYPE
LOCATION
CLASSIFICATION
Salaried
Greenville
Exempt
POSITION SUMMARY
The Customer Success Manager (CSM) is responsible for building strong, strategic relationships with clients to ensure they achieve maximum value from our services. This role focuses on customer onboarding, engagement, retention, and growth by serving as a trusted advisor and primary point of contact.
MINIMUM POSITION REQUIREMENTS
  • Serve as the main point of contact for assigned clients, building and maintaining strong long-term relationships.
  • Conduct regular check-ins, business reviews, and strategy sessions to understand customer goals and ensure alignment.
  • Act as a customer advocate within the organization, ensuring needs and feedback are communicated cross-functionally.
  • Lead new customer onboarding to ensure successful setup and training.
  • Develop tailored success plans to guide customers through implementation and value realization.
  • Monitor customer health, identify risks, and implement action plans to improve satisfaction and prevent churn.
  • Identify expansion opportunities upsell/cross-sell of additional services.
  • Support contract renewals through value demonstration and relationship management.
  • Partner with operations team to ensure timely resolution of customer issues.
  • Track and ensure follow-through on open items, providing clear communication to clients throughout.
  • Maintain accurate customer records, success metrics, and touchpoints in CRM.
  • Provide insights and recommendations to internal teams based on customer trends, product usage, and feedback.
  • Other duties assigned as needed
KEY COMPETENCIES
  • Customer-focused with a passion for delivering value.
  • Strategic thinking and problem-solving.
  • Excellent interpersonal and communication skills.
  • Strong organizational and project management skills.
  • Collaborative mindset with the ability to influence cross-functional teams.
EDUCATION AND/OR REQUIREMENTS
  • Bachelor's degree in Business, Communications, or related field; or equivalent work experience.
  • 4+ years of experience in Customer Success, Account Management, or Client Services.
  • Strong relationship-building, communication, and presentation skills.
  • Ability to manage multiple client accounts and prioritize workload effectively.
  • Proficiency with CRM systems and customer success tools.
  • Experience in technology services, or related industry (Preferred).
  • Knowledge of customer health scoring and lifecycle management best practices (preferred).Disclosure: NewBold Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NewBold complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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About Newbold Services

Sourced by ZipRecruiter

After seeing a need in the market, Erwin Carter brought his problem-solving and leadership skills honed from many years in the finance industry to the facilities support services industry and established Newbold Services as a premier Supplier Diversity Partner providing janitorial, staffing, security, and other value-added facility support services. Since its founding in 2006, Newbold Services has developed a strong, financially stable portfolio. We’re experts at implementing our service offerings across various business sectors due to our operational capabilities and infrastructure. We’ve accomplished this through strategic alliances with other industry leaders that allow us to leverage our unique strengths and create significant growth opportunities. These partnerships provide customers with unequaled capabilities and expertise across the US. With these alliances, we’ve established a significant footprint without compromising our values and agility.

Industry

Real estate

Company size

11 - 50 Employees

Headquarters location

Greenville, SC, US

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