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Customer Success Program Jobs in Ohio (NOW HIRING)

NAMSA

Client Success Program Manager

Northwood, OH · On-site

$75K/yr

... Client success and the Mission to deliver best-in-class global MedTech development solutions ... Provide best-in-class customer experiences. * Develop superior talent and deliver expertise.

BrightEdge

Customer Success Team Manager

Cleveland, OH · On-site

$90K - $140K/yr

Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. * Monitor and drive team performance: Set goals, review account books ...

BrightEdge

Customer Success Team Manager

Cleveland, OH

$90K - $140K/yr

Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. * Monitor and drive team performance: Set goals, review account books ...

BrightEdge

Customer Success Team Manager

Cleveland, OH

$90K - $140K/yr

Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. * Monitor and drive team performance: Set goals, review account books ...

BrightEdge

Customer Success Team Manager

Cleveland, OH · On-site

$90K - $140K/yr

Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. * Monitor and drive team performance: Set goals, review account books ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

T itle: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience ... The Keyfactor Alliance Program to support DEIB efforts. * Wellbeing resources, wellness allowance ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Support customer awareness and engagement around company programs, offers, and resources * Partner ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Support customer awareness and engagement around company programs, offers, and resources * Partner ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

Partner with client-side champions to establish internal peer-enablement programs. CSM Collaboration & QBRs * Co-present adoption insights and usage trendsalongside Customer Success Managers during ...

Everseen LTD

Customer Success Analyst

Cincinnati, OH · On-site

Partner with client-side champions to establish internal peer-enablement programs. CSM Collaboration & QBRs * Co-present adoption insights and usage trendsalongside Customer Success Managers during ...

iCIMS

Customer Success Manager

Columbus, OH · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Ohio? For Customer Success Program jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Ohio look for? The top searched job categories for Customer Success Program jobs in Ohio are:
What cities in Ohio are hiring for Customer Success Program jobs? Cities in Ohio with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Client Success Program Manager

NAMSA

Northwood, OH • On-site

$75K/yr

Full-time

Re-posted 17 days ago

NAMSA rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

48th of 120 rated laboratories

Job description

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry's premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

  • Act with integrity in everything we do.
  • Provide best-in-class customer experiences.
  • Develop superior talent and deliver expertise.
  • Respond with agility and provide timely results.
  • Embrace collaboration, diverse perspectives and ideas.

Compensation Target:


$75,000.00

Job Description:

Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams.
Lead complex or multisite client programs/projects from scope through completion.
Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams.
Provide program visibility through organized communication, effective meetings, and concise updates.
Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed.
Identify risks early, de-escalate issues, and resolve challenges to keep programs on track.
Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders.
Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts.
Support digital adoption and client navigation of NAMSA portals.
Ensure Salesforce data accuracy for assigned accounts and projects.
Provide insights, reporting, and feedback to drive client satisfaction and operational improvements.
Contribute subject matter expertise and support training of Global Client Success team members as needed.

Qualifications & Technical Competencies:

Bachelor's degree required; scientific discipline preferred.
7+ years of experience in client-facing, operational, or program/project management roles in Med Tech, Med Device, Bio Tech and Pharma required.
Strong communicator with demonstrated client empathy, professionalism, and service mindset.
Highly organized, detailoriented, and proactive with strong timemanagement skills.
Proven ability to manage multiple priorities in a matrixed environment.
Skilled problemsolver able to coursecorrect troubled projects or accounts.
Experience in regulated industries preferred; medical device experience a plus.
Proficiency with Salesforce, Microsoft Office (Teams, Outlook, Excel, PowerPoint), and client portals; technical aptitude and troubleshooting ability required.
Experience with scheduling and leading meetings, including use of Teams and Outlook.
Strong analytical skills with experience creating and maintaining data spreadsheets.
Program/project management experience preferred

PMP and CAPM certification preferred.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds (12 kgs).

Frequent use of telephone and video conferencing tools. Extensive use of computer keyboard and mouse; prolonged periods of sitting.

Noise level in the work environment is usually moderate.

Occasional Travel required

If there is any discrepancy between the above and federal and local legal requirements, the legal requirements apply.


The compensation grade range for this position is:

$68,800.00 - $133,700.00

-

Annual

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.


NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.

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